You
may have been following the story about the person who is claiming
Transportation Security Officers (TSO) at Dallas Love Field (DAL) “strip
searched” her and inappropriately handled her feeding tube in order to obtain
an explosives trace
sample.
TSA
does not conduct strip searches. Since the traveler did not let TSOs know that
she was wearing a medical device, an alarm went off, requiring a resolution.
Our investigation concluded that proper procedures were followed: The
passenger, in a private room with a supervisor as a witness, patted down the
area around her feeding tube, as required by our standard operating procedures.
At no time did an Officer touch the feeding tube area. The TSO then swabbed the
passenger’s hands and tested the swab for explosives. Contrary to what is being
reported, the individual was not asked or required to remove her clothing at
any time.
TSA
takes all complaints seriously. We are sensitive to the concerns of all passengers
and encourage travelers to provide feedback to TSA. If a passenger has a
problem at a checkpoint, or is displeased with their checkpoint experience, we
strongly recommend that they call a supervisor immediately or file a complaint
with our contact center as soon as
possible after the experience. TSA Contact Center, 1-866-289-9673 or TSA-ContactCenter@dhs.gov
TSA works
regularly with a broad coalition of disability and medical condition advocacy
groups to help understand their needs and adapt screening procedures
accordingly. Any passengers with disabilities who have questions or concerns
prior to travel can contact the TSA Cares Helpline: 1-855-787-2227. The line is
open 8 AM -11 PM M-F and 9 AM – 8 PM weekends and holidays. After hours,
travelers can find information about traveling with disabilities and medical
needs on TSA’s website.
