Talk to TSA: I Want To Hear From You

What better way to start my first blog post than to let you know I am very interested in what the public has to say. My top priorities include improving TSA's counterterrorism focus through intelligence and cutting edge technology, supporting the workforce, and strengthening our relationships with stakeholders and the traveling public.

I've seen firsthand that strong counterterrorism efforts include an engaged and informed public and it’s imperative that we listen.

Because I think the public’s voice is so important, I am launching “Talk to TSA.” It works the same as “Got Feedback?” did. You go to the web page and you can leave detailed feedback for a specific airport’s Customer Support Manager. The new and improved part of this process is that I will also be regularly reviewing your input along with the comments that are made here on the blog.

I commit to you that I will utilize “Talk to TSA” to address some of the more commonly asked questions and themes. I’ll be addressing those concerns right here on the blog. So send us your ideas, suggestions, and feedback. I’m listening.

John S. Pistole

TSA Administrator

TSA Blog to Write Several Posts as Part of a DoD Live Blog Series

I've agreed to write a series of blog posts aimed at members of our armed forces over at DoD Live. Now that I think of it, maybe “aim” wasn’t the best choice of words when talking about soldiers. I’m a vet, so maybe they’ll cut me some slack.

Anyways, I’ll be writing several posts for DoD live and the first one was just posted on their “Armed With Science” blog for the Tech Tuesday series. Armed with Science highlights the importance of science and technology to military operations and celebrates those involved in cutting-edge research, development, and education.

The post talks about the various types of technology we use at our checkpoints. Future posts will address things that members of our military might have an interest in reading. As a former soldier, it gives me great pleasure to be able to write some blog posts directed at a military audience. Maybe I’ll reconnect with some old Army buddies?

Fighting Terrorism with Technology is the first post of the series. I’ll announce future posts here as they go live. Make sure to check out the other great posts at DoD Live.

Blogger Bob
TSA Blog Team

Response to "TSA to Block Controversial Opinion on the Web"

Our IT department recently sent out an internal memo about TSA's efforts to improve our information security and prevent violations to TSA's acceptable use policy for personal use of government computers. The memo made its way to members of the media and now many are asking why TSA blocks "controversial opinion?" Well, just as many other government entities and corporations, TSA uses a security technology that limits access to certain categories of websites that are known to pose an increased security risk or violate the acceptable use policy for government computers. "Controversial opinion" is one of many of those categories. This category is an IT software catch-all phrase used to describe sites that may pose a security risk or violate the acceptable use policy, such as sites that promote destructive behavior to one's self or others. After taking a closer look, TSA determined this category may contain some sites that do not violate our acceptable use policy. This category is no longer being considered for implementation. However, employees will still need to avoid those sites that do violate TSA's acceptable use policy while using government computers. TSA employees can access any websites required for purposes of performing their job functions, and if they lose access to something they need, the access can be restored by contacting TSA's Help Desk.

TSA does not block access to critical commentary about the organization. Take a look at the comments on this blog and you'll clearly see that we allow critical commentary. This isn't a case of TSA blocking controversial opinions. Our intent is not, and never has been, to limit our employees' ability to access controversial opinions.

Fireworks and Planes Don’t Mix

It's time again for the annual reminder about how fireworks and air travel are a bad combo.

So, in case you were planning on packing a bag of cherry bombs, fireworks on a plane are a no-no in your carry-on and checked luggage. And yes, people still try to bring them. Including sneaky children who put them in their bags without their parents knowing...

While fireworks are prohibited on aircraft, they may not be prohibited in your back yard depending on local laws. If you plan on lighting some fuses this year, please consider the following guidance from the US Consumer Product Safety Commission (CPSC) or this could be you.

Have a great 4th of July! Enjoy all of your annual traditions and stay safe! I know I’ll be partaking in a burger, baked beans, corn on the cob, and last but not least, apple pie! Mmmm...

Blogger Bob

TSA Blog Team

Please Post Off Topic Comments Here

I have long allowed off topic comments. However, after many complaints from folks who would understandably like to stay on the subject, I am providing this post as a place to comment things that are way off topic with the current post.

I’ve added a link to this post on our sidebar so people will know to post off topic comments here.

You now have the option of subscribing to posts, so you’ll be able to keep up with the comments here if you so choose. So it’s not as if your comment is being exiled to the land of forgotten comments. We’ll be paying attention, and you can stay up to date with an RSS feed.

As much as we’d like to hear about your synchronized swimming club, I ask that all comments posted here remain TSA focused and adhere to TSA’s comment policy.

Blogger Bob
TSA Blog Team

TSA Administrator John S. Pistole Is On the Job: See Something, Say Something Launch

Last week, former Deputy FBI Director John S. Pistole was confirmed unanimously by the Senate as TSA's new Administrator. Today is an exciting day for TSA as it marks Administrator Pistole's first official day on the job.

As part of his first day, Pistole was ceremonially sworn in by Secretary Napolitano at New York City's Penn Station where he joined her in a "See Something, Say Something" campaign kick-off event. He'll be riding the rails with the Secretary as a part of a whistle stop train tour through New York City, Philadelphia and Washington DC for the launch of the public awareness campaign that encourages passengers to report suspicious activity.

The program is being launched in partnership with Amtrak just months after two alert street vendors reported smoke coming from a car in Times Square. They saw something, said something, and helped thwart a terrorist attack. This just proves what we've known all along. The public plays a very critical role in keeping our nation safe.

We look forward to hosting Administrator Pistole on the TSA blog in the future. Until then, please take the time to read his bio.

Blogger Bob

TSA Blog Team

Popsicle Makers and Potato Peelers

I was just as confused as other folks when I saw reports going around about a sign at Aspen’s airport stating that Popsicle makers such as this one, and potato peelers were not allowed. The sign didn’t look like something TSA would print and distribute so I looked into it a little further.

The sign was actually made by an airline and was displayed at their ticket counter. Apparently there was a wine festival in town where Popsicle makers and potato peelers were popular items that people were packing in their carry-on luggage.

Your standard run of the mill Popsicle makers are OK, but the ones from the festival were filled with a solution that’s sealed inside their bases. Apparently, it enables rapid, uniform freezing. Hi-tech Popsicle science! Gotta love it… This is another one of those cases that makes me long for the day that the liquid algorithm is ready to go for our X-rays so we can allow liquids and end 3-1-1 as we know it.

Now as far as the potato peelers go, that one is a mystery. They’re permitted as long as they look something like this, and not like this.

Blogger Bob

TSA Blog Team

Secure Flight: TSA Now Performing 100% Watchlist Matching for Domestic Flights

Secure Flight started rolling out in 2009 and I'm happy to announce that TSA is now performing 100% of the watchlist matching  for domestic flights. (Airlines used to conduct all of the passenger watchlist matching)

What is watchlist matching? It's when a passenger is prescreened using their name, date of birth and gender (that should match the information on their approved official government ID) against government watchlists for domestic and international flights. Actual names on the list are identified by the FBI's Terrorist Screening Center as being people who may pose a known or suspected threat to aviation.

Secure Flight will help prevent the misidentification of passengers who have names similar to actual people on the government watchlists and will allow more than 99% of travelers to print their boarding passes from home or kiosks and avoid undergoing additional screening because of a mismatch. Passengers who feel they have been misidentified should visit the DHS TRIP program Webpage to file a complaint.

We've been blogging about Secure Flight for quite some time now and we've compiled answers to some of the most common questions we've received in the two blog posts below.

Secure Flight Q&A
Secure Flight Q&A II

Blogger Bob
TSA Blog Team

Traveling With Kids

With the kickoff of the summer travel season, I thought I’d talk a little about traveling with the little crumb-snatchers.

Reduce the Stress for Kids: Let’s face it, checkpoints seem like busy and noisy places to children (and some adults too) and the prime place for a potential meltdown. By knowing the procedures and taking a few tips, we can’t guarantee you’ll prevent a meltdown, but you’ll have a better shot at gliding through the hoop with only net. If your child is old enough to understand, talk to them and let them know what to expect. Explain what the checkpoint is for and what they’re going to have to do. For some children, getting an idea of what the security checkpoint is helps to reduce stress and apprehension, so we have posted some videos on our “Traveling With Kids” page.

Family Lane: How many times have you traveled with your kids and you could feel the eyes of impatient passengers behind you? It’s not a comfortable feeling, I know. Good news! You can now go through our family lane and take all the time you need without feeling pressured. Take a look at this quick video on our “self select” lanes.

We Can’t Hold Your Child: Our officers would love to help you out and hold your child, but for liability reasons, they’re not allowed. If your hands are full and an officer doesn’t offer to help (most do), let them know that you need some help and they’ll help you through the checkpoint.

Shoes: Just like adults, infant and children’s shoes are required to be removed and sent through the X-ray.

We Have To Screen Blankies, Etc.: If your child has a favorite toy or blanket that they never let go of, explain to them in advance that it’s going to have to take a trip through the X-ray tunnel and they’ll get it right back. (You may wonder why we have to screen such innocent items? Because people will try to hide prohibited items or weapons in them - we once found a gun hidden inside of a teddy bear.)

Don’t Send Your Kids Through the X-ray: I know the unwritten parenting rule of never waking a sleeping baby, but our officers can’t allow you to put your infant in their infant carrier through the X-ray to let them continue their nap. Yes, we’ve been asked many times, and no, you can’t.

We Will Not Separate You From Your Children (even if you want us to): If your child has to undergo secondary screening, you will go with your child. This may require you to be screened as well, but this works out, because the child gets to see it happen to you and that it’s no big deal. You can also request a private screening if you don’t want your child to be screened in public. We will not ask you to do anything that will separate you from your child or children.

Baby Formula, Breast Milk, Medicines & Juice: Medications, baby formula and food, breast milk, and juice are allowed in reasonable quantities exceeding 3.4 ounces (100ml) and are not required to be in the zip-top bag. Declare these items for inspection at the checkpoint. Click here to learn more about 3-1-1.

Snack Time!: Kids love their snacks. Food items that are in the form of a liquid or gel are generally not permitted however, items such as cakes, bread, donuts, ham sandwiches, etc. are all permitted. Here is a list of items that are prohibited at the checkpoint… Creamy dips and spreads (cheeses, peanut butter, jams and salad dressings, jams, jellies, maple syrup, and soups).

Double Check Your Child’s Bag: Your child might want to take their toy gun or sword in their carry-on bag and think nothing of it. In the X-ray, toy hand grenades, guns and knives can look just like the real thing, and will hold you up at the checkpoint. To be safe, you might double check your child’s carry-on to make sure none of these items are in there.

Children with Disabilities: If your child has a disability or medical condition, please read our separate section on traveling with Children with Disabilities.

ID Questions: If your child is younger than 18, they are not required to have ID to travel. They’ll just need their boarding pass.

Advanced Imaging Technology: Just as with adults, Advanced Imaging Technology (AIT) screening is optional for all passengers, including children. If you would prefer, you may request alternate screening for your children, which could include a pat-down.

Check out our “Traveling With Kids” page for videos and other helpful information on traveling with children. Also, there are many expert travelers out there in the blogosphere that have some great advice. Seek it out for many more great tips from some travel hardened road warriors. For example, check out Jet with Kids.

Blogger Bob
TSA Blog Team

TSA Response to "Pushy fliers may show up on TSA's radar"

You may have read or heard about a recent article on how fliers might end up in a TSA workplace violence database. The fact is, TSA screens nearly 2 million passengers each day at over 450 airports nationwide. Since we began the workplace violence program in 2007, we've screened over a billion air travelers and yet only about 30 passengers are included on this list.

Roughly 30 names out of the more than 1,000,000,000 passengers screened by TSA since 2007 made the cut.

So how did these 30 folks make the list? Two options:

• The police got involved.  In all but one incident, local police officers responded to assist in resolving the incident.

• They got arrested. In the majority of these cases, the individuals involved were arrested or issued summonses by local law enforcement officers for allegedly assaulting a Transportation Security Officer.

In short, to join this select group, a passenger has to commit an egregious act that harms, or threatens to harm, either passengers, airline personnel, or Transportation Security Officers.

Blogger Bob
TSA Blog Team