“MyTSA” App Named Best Government App by Technology Industry Groups

Last week, TSA was honored to accept the award for the Best Government Mobile App from the American Council for Technology and Industry Advisory Council (ACT-IAC) at its 9th Annual Excellence.Gov Awards event in Washington, D.C.  The annual event honors programs that have pushed the boundaries of innovation, quality, and overall effectiveness in the federal government’s information technology area to improve services to citizens, enhance government operations and provide a more open and transparent government.

The “MyTSA” mobile web and iPhone app was launched in July 2010 to put the most frequently requested TSA information directly into the hands of travelers, anywhere, anytime.  The app has four features, which include:

• Airport Status: Check what airports are experiencing general delays (not flight specific) or search for conditions at a specific airport. This information is provided by the Federal Aviation Administration (FAA).
• “Can I Bring…?”: Type in an item you’d like to bring on a trip to find out if it is permitted or prohibited, and whether you can pack it in your carry-on or checked bags.  If your item isn’t in the app, you can submit it for consideration.
• Guide: A consolidated guide to the most frequently requested security information, including the rules for liquids, gels and aerosols; ID rules; tips for packing and dressing to speed through security; and guidelines for the military, people traveling with children and those with special needs.
• Security wait times: You can post your security wait time and see what wait times other passengers have posted for U.S. airports. The more people that use the wait time portion of the app, the better it works. 

While we greatly appreciate the award for our app, we plan to continue improving our users’ experience by implementing user’s suggestions and other innovations.  A few things we’re working on now are adding type-ahead functionality to the “Can I Bring” part of the app to help find items quickly even if you’re not sure how to spell them, adding video to the Guide section, and increasing the number of airports in the app so users can select the airport nearest them regardless of size and even set a “favorite” airport for status updates. 

 

Thanks to all who have submitted feedback, and if anyone else has ideas for improving the app, you can provide feedback by using the “About” button and selecting “Provide Feedback” on both the mobile web and iPhone versions.  We look forward to hearing from you!

Lynn

TSA Blog Team

If you’d like to comment on an unrelated topic you can do so in our Off Topic Comments post. You can also view our blog post archives or search our blog to find a related topic to comment in. If you have a travel related issue or question that needs an immediate answer, you can contact a Customer Support Manager at the airport you traveled, or will be traveling through by using Talk to TSA.

Who Are You? TSA Exploring Identity Based Screening and Known Travelers

A common statement we hear at checkpoints is "I'm not a terrorist!  Why do I have to go through screening?" While it's extremely likely that's the case, the current system provides us little basis to make that judgment in advance of you arriving at the airport - unless you're on a terrorist watch list.  But... What if we combined our layers of security (i.e. Behavior Detection Officers and watchlists) with more of an identity-based system as opposed to a one size fits all approach where everybody more or less receives the same kind of screening?

For some time now, there has been much talk about implementing a Trusted Traveler program and switching to more of an identity-based approach. Good news... Administrator Pistole is on board with a known traveler approach. He spoke earlier this month at the American Bar Association and talked about his vision for this concept. You can read his remarks here.

The Washington Post also had a story about a new report from the U.S. Travel Association that's calling for changes to airport security that are similar - though not identical - to the idea that Administrator Pistole has previously talked about. We think this type of national conversation is incredibly valuable and hope others continue to weigh in with their ideas to guide the future of checkpoint screening.

One point to keep in mind as we think about these issues is that it's important that we not create a system that would allow a person seeking to do harm to spend several years creating a "clean" background to gain access to a club that guarantees a "right" to expedited screening.

What we hope to do is figure out how to gain more knowledge about the people who are traveling to potentially provide a more streamlined screening experience at the checkpoint.

One possibility would be to have willing passengers provide more information about themselves. A recent example of using identity-based screening would be the decision Administrator Pistole made to change way we screen pilots. It just makes sense that the person who has been cleared to control the plane should not need to undergo the same level of screening. 

Physical screening will likely never go away completely, but the idea of adding identity-based security makes good sense and it's an idea we're actively exploring. So, we'd like to hear your suggestions and ideas. So sound off! (Not that that's ever been a problem here before). 

Blogger Bob

TSA Blog Team

If you’d like to comment on an unrelated topic you can do so in our Off Topic Comments post. You can also view our blog post archives or search our blog to find a related topic to comment in. If you have a travel related issue or question that needs an immediate answer, you can contact a Customer Support Manager at the airport you traveled, or will be traveling through by using Talk to TSA.

TSA Scanner Levels 10x Higher Than Expected?

I recently posted about mistakes made in radiation testing reports. Since then, I’ve seen a lot of chatter on the web about how our advanced imaging technology (AIT) backscatter machines were operating at higher levels. While there were errors in the reporting, please rest assured that our body scanners were still screening well below national standards.

For those of you who like to get into the weeds, the “10x higher” issue stems from a field on the survey form that was not divided by 10 as the survey specified. So, the amount was incorrectly reported as 10x higher than it was supposed to be, not 10x higher than the requirement. So, how did we know the number in the third example was inaccurate? That’s an easy one. The machines are incapable of operating at those levels. They’re designed that way… Like the protection a circuit breaker provides to a home, the AIT machines contain safety systems that prevent the production of radiation levels in excess of federally established limits.

You can read the post I mentioned above about how we’re going to retest all of the machinery and post the results on a special section of our web page.

Blogger Bob

TSA Blog Team

If you’d like to comment on an unrelated topic you can do so in our Off Topic Comments post. You can also view our blog post archives or search our blog to find a related topic to comment in. If you have a travel related issue or question that needs an immediate answer, you can contact a Customer Support Manager at the airport you traveled, or will be traveling through by using Talk to TSA.

TSA Releases Radiation Testing Reports

TSA’s mission of keeping the traveling public safe is carried out at more than 450 airports across the U.S. and its territories. A large part of keeping the public safe includes using the best technology available. Some of the screening technologies use X-ray technology, such as backscatter imaging technology, multi-view advanced technology X-rays, explosive detection systems, and single projection X-ray systems to screen baggage. TSA has implemented stringent safety protocols to ensure the technology used at airports is safe. 

While these machines improve our ability to stay ahead of threats to aviation security,  it’s also important that we’re doing everything we can to ensure our technology is safe for passengers and our officers.

How do we do this? Well, in addition to radiation testing of the machine before it leaves the factory, and again once it is installed at an airport, TSA requires manufacturers and/or third party maintenance providers to test each machine routinely to make sure the radiation emitted falls within applicable standards. Additionally, radiation tests are performed after any maintenance that could impact the X-ray emissions and if the unit is ever relocated from its initial installation position.

By conducting ongoing radiation tests throughout the life of the technology, TSA is going above and beyond regulatory standards to ensure passengers and operators are not being exposed to excessive radiation doses. 

To increase our transparency – and to let you see for yourself that the technology is safe – we will be posting all future radiation reports online. You can see where they’ll be posted here. 

As we prepared to take this step, and to verify our safety procedures, TSA recently selected 15 airports of varying sizes and reviewed reports generated from testing X-ray technologies at these airports over the last two years. You can also find all of those reports here. 

The reports confirm that each piece of technology included in the review operated well-within applicable the national safety standards.

TSA did not alter or edit the reports. Names were redacted to protect privacy and several pages were incorrectly marked as SSI, but other than that, the reports are there, warts and all.

Warts? Well, while looking over these reports, we found some inaccuracies in contractor reporting that affected the documentation of some of the test results.

• Lack of notation for the latest calibration date for the machine being tested or the most recent calibration date noted had expired on survey meters
• Information missing regarding warning labels and other required labels on machines
• Calculation errors not impacting safety
• Missing survey point readings (e.g., If the test procedure required 13 points around the machine to be tested, in some cases, readings for only 11 points were reported)
• Inconsistent responses to survey questions
• No reading of background radiation noted
• Missing other non-measurement related information 

While these inaccuracies didn’t impact the overall assessment that the technology is safe, they are still unacceptable. We took immediate steps to hold contractors accountable and fix the mistakes, and are taking additional measures to build on the robust safety protocols currently in place, by:

• Requiring re-testing of all backscatter advanced imaging technology units in airports, as well as all technology with inaccurate reports, by the end of March 2011;
• Requiring contractors to re-train personnel involved in conducting and overseeing the radiation survey process;
• Requesting the National Institute for Occupational Safety and Health (NIOSH) re-evaluate TSA’s safety program and update its 2008 report;
• Expanding an existing partnership with the U.S. Army Public Health Command to conduct additional independent radiation surveys and radiation safety compliance audits at airports equipped with X-ray based technologies;
• Increasing TSA oversight on the overall radiation survey and documentation process; and
• Ensuring all appropriate contractual remedies are considered and implemented, as necessary, in the event that radiation inspections are incomplete or delinquent.
• Also, every machine using X-ray technology that is deployed in an airport will have a new radiation test conducted within the next 12 months.
• Administrator Pistole has also directed TSA to commission an independent entity to evaluate these protocols.
• To provide additional transparency, TSA is posting all reports currently being conducted – and, as I said above, all future radiation reports – at www.tsa.gov as they’re completed.

To put things in perspective, here are some sources of radiation you may not have been aware of:

• One year of naturally occurring background radiation: 300 millirem 
• Annual recommended limit to the public of radiation from man-made sources: 100 millirem
• Chest X-ray: 10 millirem 
• Flight from New York to Los Angeles: 4 millirem 
• One day of natural background: 0.1 approximately 1 millirem (corrected 3/16/11 20:56)
• Drinking three glasses of water a day for a year: 0.045 millirem
• One backscatter X-ray scan: Approximately 0.005 millirem 

Source: Radiation dose comparisons from the Health Physics Society and other safety experts.

Blogger Bob

TSA Blog Team

If you’d like to comment on an unrelated topic you can do so in our Off Topic Comments post. You can also view our blog post archives or search our blog to find a related topic to comment in. If you have a travel related issue or question that needs an immediate answer, you can contact a Customer Support Manager at the airport you traveled, or will be traveling through by using Talk to TSA.

TSA Testing DNA? No way!

***Update 3/4/2011*** Even though we posted on this Saturday shortly after the rumors started to spread, many have still been incorrectly reporting that TSA was going to collect DNA samples from passengers this summer. Media Matters took this story on, and as of this morning, FOX news issued an on-air apology for misreporting the story. ***

 TSA is not testing and has no plans to use any technology capable of testing DNA.


An article was posted to "The Daily" today with the misleading headline "Genetic Patdown." Even more misleading, the first sentence leads off with the mention of airport scanners. So obviously, even though the rest of the article says nothing about airports or TSA, some readers naturally assumed this was a new technology that would be heading to the airports and the tweets went wild. It didn't help that "tsa-scanner" was included in the URL.


The DHS Science and Technology Directorate (S&T) is doing preliminary testing with U.S. Citizenship and Immigration Services (USCIS) who already uses DNA testing in some cases to establish familial relationships in refugee processing.


DHS S&T expects to receive a prototype DNA analyzer device this summer to conduct a preliminary evaluation of whether this kind of technology could be considered for future use. At this time, there are no DHS customers, nor is there a timeline for deployment, for this kind of technology - this is a simply a preliminary test of how the technology performs.


Again, TSA is not testing and has no plans to use any technology capable of testing DNA.


Blogger Bob

TSA Blog Team

If you’d like to comment on an unrelated topic you can do so in our Off Topic Comments post. You can also view our blog post archives or search our blog to find a related topic to comment in. If you have a travel related issue or question that needs an immediate answer, you can contact a Customer Support Manager at the airport you traveled, or will be traveling through by using Talk to TSA.

Screening of Passengers at Savannah Amtrak Station

A video of Transportation Security Officers (TSOs) screening passengers at a Savannah, Georgia Amtrak station has been gaining quite a bit of attention and many are wondering why we were screening passengers who had just disembarked from a train.

We were wondering the same thing.

The screening shown in the video was done in conjunction with a VIPR operation. During VIPR operations, any person entering the impacted area has to be screened. In this case, the Amtrak station was the subject of the VIPR operation so people entering the station were being screened for items on the Amtrak prohibited items list as seen in the video.

It should be noted that disembarking passengers did not need to enter the station to claim luggage or get to their car.

Signs such as the one shown here are posted at the entrance to the impacted area. 

However, after looking into it further, we learned that this particular VIPR operation should have ended by the time these folks were coming through the station since no more trains were leaving the station. We apologize for any inconvenience we may have caused for those passengers.

So by now, you're probably wondering what a VIPR is? Is it a type of snake that we misspelled? A really cool car... Nope. It's a team that's made up of Federal Air Marshals, Surface Transportation Security Inspectors, Transportation Security Officers, Behavior Detection Officers and Explosive Detection Canine teams. The teams provide a random high-visibility surge into a transit system and work with state and local security, and law enforcement officials to expand the unpredictability of security measures to detect, deter, disrupt or defeat potential criminal and/or terrorist operations.

Blogger Bob
TSA Blog Team

If you’d like to comment on an unrelated topic you can do so in our Off Topic Comments post. You can also view our blog post archives or search our blog to find a related topic to comment in. If you have a travel related issue or question that needs an immediate answer, you can contact a Customer Support Manager at the airport you traveled, or will be traveling through by using Talk to TSA.

TSA Transportation Security Officers Denied Service At Mystery Seattle Restaurant? Not likely…

A travel blogger wrote a post earlier this week claiming that TSA Transportation Security Officers (TSOs) were being denied service from a restaurant near the Seattle-Tacoma airport. No restaurant name was given. The story has since gone viral and has even popped up on national TV. Being appalled by the story, we naturally looked into it and none of our workforce in the Seattle region had heard of or seen this mystery restaurant. Yesterday, the Seattle Weekly’s “The Daily Weekly” Blog posted a piece titled: “Sea-Tac "Anti-TSA Cafe" Story Sounds Like a Hoax.” The post raised some great questions on the legitimacy of the rumor, so we decided to share it on Twitter last night and now with our blog audience. 

Blogger Bob 

TSA Blog Team

If you’d like to comment on an unrelated topic you can do so in our Off Topic Comments post. You can also view our blog post archives or search our blog to find a related topic to comment in. If you have a travel related issue or question that needs an immediate answer, you can contact a Customer Support Manager at the airport you traveled, or will be traveling through by using Talk to TSA.

Traveling With a CPAP Machine

I recently received an e-mail from a gentleman who had just started using a CPAP machine. He was concerned about traveling with his CPAP and wasn't sure if it could go in his carry-on bag or if it would receive special screening. These are common questions we get quite often from people who have never traveled with their CPAP machines, so it seemed a blog post was in order.

For those who don't know, Continuous Positive Airway Pressure (CPAP) machines are respirators that are commonly used to treat sleep apnea and as you can imagine, they are extremely important to the people who need them.

Our officers are very familiar with CPAP machines and see them numerous times daily. I wouldn't suggest placing your CPAP machine in your checked baggage, because if your baggage is misplaced, you'll be without your machine.

So here is how it all goes down. The CPAP machine will need to come out of its case and be placed in a bin prior to being sent through the X-ray, but the facemask and tubing can remain in the case. We realize the X-rays bins aren't exactly sterile, so if you like, you can place your CPAP machine in a clear plastic bag before you put it in the bin. After your CPAP machine is X-rayed, it may need to undergo an Explosive Trace Detection test where a small white swab will be run over your machine and then analyzed for trace amounts of explosives.

If your CPAP machine needs an ETD test, you can request that gloves be changed and a new swab be used.
Why the special treatment? As we've discussed before (here & here ), when we can't get a clear X-ray image of an item, we have to take a closer look. There are certain parts of the CPAP machines that are difficult to see on the X-ray.

I hope this helps. Safe travels!

Blogger Bob
TSA Blog Team

If you’d like to comment on an unrelated topic you can do so in our Off Topic Comments post. You can also view our blog post archives or search our blog to find a related topic to comment in. If you have a travel related issue or question that needs an immediate answer, you can contact a Customer Support Manager at the airport you traveled, or will be traveling through by using Talk to TSA.

Update on TSA Contractor Screening Program

You may recall a recent post where I wrote about the TSA contract screener program. I posted because many were under the wrong impression that screening from contractors is or would be different than federal screening. The post explained how airports that opt out of TSA screening are still regulated by TSA.  In a nutshell, the screening is the same.

The program has reappeared in the news again as Administrator Pistole has decided not to expand it beyond the current 16 airports. TSA is still accepting applications, but unless a clear and substantial advantage to do so emerges in the future, the requests will not be approved. The 16 airports that are currently using contractor screening will continue to operate under TSA regulation just as they have been. Those airports are:

Charles M. Schulz-Sonoma County Airport (STS); Dawson Community Airport (GDV); Frank Wiley Field (MLS); Greater Rochester International (ROC); Havre City County Airport (HVR); Jackson Hole (JAC); Joe Foss Field (FSD); Kansas City International (MCI); Key West International Airport (EYW); L.M. Clayton Airport (OLF); Lewistown Municipal Airport (LWT); Roswell International Air Center (ROW); San Francisco International (SFO); Sidney Richland Regional (SDY); Tupelo Regional (TUP); Wokal Field (GGW)

Blogger Bob

TSA Blog Team

If you’d like to comment on an unrelated topic you can do so in our Off Topic Comments post. You can also view our blog post archives or search our blog to find a related topic to comment in. If you have a travel related issue or question that needs an immediate answer, you can contact a Customer Support Manager at the airport you traveled, or will be traveling through by using Talk to TSA.