Frequently Asked Questions

The FAQs on this page are related to the information in the USAccess Implementation section of this Website including specific information about the benefits of the USAccess program for your agency, processes to onboard into the USAccess Program and establish and certify your center. FAQs relating to About USAccess or the PIV Credential reside in those sections.

Implementation

  1. How do I officially Decommission a Fixed Station?
    Monthly payments on Fixed Dedicated Stations are stopped by a Decommission. Payments will not be st...   More...
  2. How do I purchase a Light Activation Kit?
    HP will be responsible for all aspects of procurement including pricing, order management and fulfil...   More...
  3. Does the USAccess system support temporary issuance of credentials including certificates?
    No, the USAccess program does not issue temporary credentials or certificates....   More...
  4. If I have questions about Light Activation, who do I contact?
    For Light Activation service general questions, installation and technical support, contact Daryl He...   More...
  5. What is in a Light Activation Kit?
    The Light Activation Kit contains the following: -Two card readers and drivers -One singl...   More...
  6. What is the USAccess Light Activation Kit?
    The Light Activation Kit provides a pre-packaged set of hardware peripherals and software that insta...   More...
  7. What actions can I perform using the Light Activation Service?
    Credential applicants can perform unattended activation or with the help of a trained Activator cond...   More...
  8. What is Light Activation?
    The Light Activation capability enables USAccess PIV credentials to be activated, and post-issuance ...   More...
  9. What information will be on my invoice?
    The Invoice Report, delivered in a PDF file, shows the detail behind all charges incurred during a b...   More...
  10. Who should I contact if I have questions or concerns regarding my invoice?
    Please contact Spiro Papagjika for assistance. Contact information is available in the Contact Us se...   More...
  11. Does the GSA USAccess system support certificate suspension? What other status might the certificate be in?
    Yes. The suspension for certificates is supported through both the Security Officer and Sponsor role...   More...
  12. If you send a document or email signed with a PKI certificate, can the recipient open it up and see the signature without having a PKI certificate? If the recipient needs a PKI certificate is there anything else the recipient needs?
    The recipient of a signed document does not need to have a PKI certificate of their own but they wil...   More...
  13. How are USAccess credentials shipped?
    The USAccess Program utilizes Federal Express as its shipping provider. Agency sponsors can elect FE...   More...
  14. What forms do I need to complete to submit funding to the MSO?
    Is it the same form if I am a new or existing customer? For a new customer, if you are joining the...   More...
  15. Are we using IPAC (Intra-governmental Payment and Collection) billing?
    Yes. Your IPAC billing will be initiated a few days after you receive your invoice. ...   More...
  16. When can I expect my first invoice?
    You will receive your first invoice one to two month(s) after your first service begins. That servi...   More...
  17. Who in my agency should receive the invoice?
    The GSA MSO will provide two (2) copies of the invoice, one to the Program and the second to the Fin...   More...
  18. What do I do once I get my invoice? What if I don’t agree with the charges, should I put in a chargeback?
    Review the invoice to verify your information is correct. If you believe that you have been invoice...   More...
  19. How does my Agency participate in the program?
    Participation in the USAccess program begins with the Onboarding process. Here are the basic steps t...   More...
  20. When can I expect to start issuing PIV credentials to my employees?
    Once the Onboarding process is complete, the GSA MSO Deployment Team will help guide you through the...   More...
  21. Who can purchase services from the GSA MSO?
    Most agencies in any branch of the Federal government may purchase services from GSA’s MSO. Please c...   More...
  22. What are the costs for each Agency to participate?
    The costs for each Agency will vary depending on the services an Agency wants to purchase. There is...   More...
  23. What is PKI (Public Key Infrastructure) and why do I need it?
    PKI is the combination of software, encryption technologies, and services that enables entities to p...   More...
  24. Does the MSO have a complete certificate profile?
    Yes, the certificate profile is defined in the Federal PKI Common Policy at http://www.cio.gov/fpkip...   More...
  25. What do the Agencies need to do to validate the GSA MSO Shared Service Provider (SSP) issued certificates?
    The GSA MSO Shared Service Provider, Entrust Managed Services (EMS) Shared Service Provider (SSP) pu...   More...