Five Questions and Answers: How to Address Comments and Complaints to USCIS
Have you ever had a comment for or complaint about USCIS? The following five questions and answers were put together to provide those we serve with information on how best to address comments and complaints regarding various aspects of the work that we do:
1. What should I do if I feel that I have received rude or unprofessional treatment by an officer or security guard at USCIS?
If you believe that you or someone you represent has been treated improperly, please ask to speak to a USCIS supervisor. There will always be a supervisor on duty. If, for whatever reason, you cannot speak to a supervisor, there are additional ways that you can submit a complaint, listed below.
2. How do I file a complaint with USCIS?
There are several ways that a customer may file a complaint with USCIS:
- If you are at a USCIS office and feel that you are being mistreated or are unhappy with the service you received, it is best to raise your concerns with a supervisor while you are still at the office. The supervisor will be able to immediately address your concerns before you depart the office.
- You may also write USCIS with your complaint. The mailing addresses of USCIS offices can be found at the “Find a USCIS Office” page. USCIS reads and takes seriously every complaint that we receive.
- Customers are welcome to submit their complaint directly with the Department of Homeland Security’s (DHS) Office of Inspector General (OIG). Contact information for the DHS OIG can be found on USCIS’s “Contact Us” page. This information is also posted in the waiting rooms of USCIS Field Offices.
- You may raise your concerns to USCIS Headquarters. Headquarters information can be found on the “Directorates and Program Offices” page of www.uscis.gov.
If you call the NCSC and feel that you are not receiving proper service, you may ask to speak to the representative’s supervisor. You can also write the Customer Service Directorate at:
USCIS Customer Service Directorate
Contact Center Enterprise Office
111 Massachusetts Avenue NW
Mailstop 2260
Washington, DC 20529
When you write the Customer Service Directorate, it is helpful if you include the following information in your letter:
- Date and time of the call
- The phone number you used to call the NCSC
- The name or ID number of the representative you spoke with
4. I have information about misconduct or criminal activity of a USCIS officer, who should I notify?
Please report this information to the DHS OIG:
- Toll-free DHS Hotline at 1-800-323-8603
- By fax at (202) 254-4292
- Via e-mail to dhsoighotline@dhs.gov
- By mail to the following address:
Department of Homeland Security
Attn: Office of the Inspector General
245 Murray Drive, Building 410 Stop: 2600
Washington, D.C. 20528
You should submit your comment to the appropriate office (i.e. if it is a suggestion about a service center, you can send your comment to the service center). The mailing addresses for offices can be found on the “Find a USCIS Office” page.
posted by USCIS Blog Team @ 3:18 PM
37 Comments
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37 Comments:
This is all great. But it does little to get in touch with people who can really answer questions. For example, NSC is processing regular I-140 petitions much faster than TSC. This is based on a third party immigration website like trackitt.com. Where do I complain that TSC is really slow in processing regular I-140 petitions? I really don't think the customer service reps would even understand this query much less answer it. They will definitely respond with standard boiler plate answer: "Your I-140 currently being processed." You can see how quickly your so many avenues quickly become utterly ineffective. Please advise a solution. Much appreciated.
USCIS Blog Team & Director Office-
The new process changes are really helping the immigrant community. Are there any changes coming up for the below areas:-
1. Pre-adjucation Filing for Pending I-140 Approved applicants? Will you allow them to file for EAD and AP21 in the process of waiting for visa numbers to be allocated?
2. Any efforts to scrutinize the porting of Eb3 applicants to Eb2 Applicants?
3. Any efforts to find the employers who are filling for Eb2 applications for dummy projects? We have seen a bigger trend for people to port from Eb3 to EB2 based on dummy/fake documents causing the Eb2 numbers spiked really high. The Eb2 Category is for REALLY EXCEPTIONAL ability people but now EB3 Folks are joining with False data (Premium) Processing getting into the Line. Please Scrutinize the I-140 premium processing for EB2 Atleast.
4. Any efforts to reduce the backlog of EB2 ( highly skilled) applicants waiting?
5. Any efforts to reduce the backlog for processing of H1b ( Anywhere from 4-5 months) currently.
6. Any efforts to electronically accept the Applications data like most of the consulate office ( USA consulate in India) is doing to reduce the effort of Mailroom routing and data entry level errors/efforts.
Really? 4 years ago I was completely degraded by one of your agents while trying to capture time on my L1B. He worked at the Niagara Falls crossing. After waiting 4 hours ( really in this day and age?) I was told that I should never have gotten a L1B, and that he was calling to revoke my H1B, Serious? I followed all the rules had all my paper work in line. I was told I was "lucky" I had 2 weeks left on my Visa or else he wouldnt' have let me back in. I got home filed in Vermont and 3 weeks later I got the approval. Can someone tell me where the disconnect is? How can these employee's intimidate legal immigrants? You forget our lives are in your hands, how many people in my situation would look to speak to the manager? Really honestly? I didn't say a word because it would be his word against mine and we already know who would win. I would be deported back to Canada in a heartbeat and then have to spend thousands to get back. USCIS forget that we are tax paying people not animals. We have homes, cars and bills owed to American companies.
My son had to watch his mother be degraded by a USCIS officer, and I couldn't do a damm thing about it.
I have been here legally going on 10 years, with no green card, not even a chance to file my I485. My son 15 can't even get a part time job like the rest of his friends. I have paid over $100000 in taxes, and I have to be worried about when my visa will expire next, if the DMV will accept my paper work to renew my license. Miss job offers because I am trapped in my job.
America is no longer the place for immigrants. If the legal folks go else where then there will be no need for a call center, address to complain to because you have lost all your customers. Who in this day and age writes a letter? Email people!
Something isn't right with the system...
Dear sir/madam,
As we know that the plight of employment based highly skilled immigrants who are stuck in 5 to 10 years of visa line usually goes unheard. Please see below two paragraphs I have quoted from a proposal made by Gary Endelman and Cyrus D. Mehta to solve this crisis of priority date which can not only provide relief to the principal applicants but also to their spouse (http://cyrusmehta.com/news.aspx?SubIdx=ocyrus20103925436). I strongly believe that a supportive action of USCIS will go a long way in not only improving the life of these legal immigrants but also aid the economy of United States. Thanks!!!
"Third, the authors propose that we should count only the principal beneficiaries of I-140 or I-130 petitions and not family members under the employment or family-based quotas. There is nothing in INA § 203(d) that explicitly provides authority for family members to be counted under the preference quotas. While a derivative is “entitled to the same status, and the same order of consideration” as the principal, nothing requires that family members also be given numbers. This ambiguity in INA § 203(d) provides the Executive with an opportunity to exclude family members against the employment or family quotas, which could potentially resolve the priority date crisis significantly.
Finally, Endelman and Mehta also propose that existing ameliorative provisions that Congress has specifically passed to relieve the hardships caused by crushing quota backlogs be interpreted in a way that reflects the intention behind the law. For example, § 106(a) of the American Competitiveness in the 21st Century Act allows an H-1B visa holder on whose behalf a labor certification has been filed 365 days prior to the maximum time limit to obtain an H-1B visa extension beyond the six years. §106(a) ought to also allow the spouse of an H-1B who is also in H-1B status to be able to obtain extensions beyond the six years without having his own labor certification. This used to be allowed, but, since a restrictive interpretation of the USCIS in 2005 that only allowed dependent H-4 spouses to get the benefit of the extension, is no longertolerated for spouses who have their own H-1B status and the USCIS has retracted.Now,both spouses need to have labor certifications filed on their behalf to obtain the benefit of 106(a), which is not necessary and absurd.The statute itself has more flexibility and speaks of “any application for labor certification …in a case in which certificationis required or used by the alien to obtain status under section 203(b) of such Act." Under this interpretation, the H-1B husband who does not have his own labor certification can still use his H-1B wife’s labor certification on a derivative basis to file for adjustment of status.This interpretation is very much in keeping with spirit of AC 21 which is to soften the hardship caused by lengthy adjudications and we certainly have that now with respect to China and India, as well as worldwide EB-3.The current interpretation placed upon AC 21 Section 106(a) is contrary to the intent of Congress. It is not enough to say that the H1B spouse for whom a labor certification has not been filed can change to non-working H4 status. Given the backlogs facing India and China in the EB-2, as well as worldwide EB- 3, it is simply unrealistic and punitive to deprive degreed professionals of the ability to work for years at a time but force them to remain here to preserve their eligibility for adjustment of status."
Frequently asked questions, this could be a guide for anyone. thanks ~ Anjing Penjaga
Any plan to use the spill over of unused visas from other categories to cases with oldest priority date irrespective of category/country? If done, this will be a fair policy for all instead of just giving it to categories like EB2, who are in the queue only for a very short time, whereas EB3 cases are pending for years.
you really do need an email address for complaints to be sent to and someone to manage these emails. it will also help you to further categorize the complaints for faster resolution, so you dont keep recieving the same complaints on the same old topics.
Any efforts to reduce the backlog of EB2 ( highly skilled) applicants waiting.
I strongly believe that a supportive action of USCIS will go a long way in not only improving the life of these legal immigrants but also aid the economy of United States
Given the backlogs facing India and China in the EB-2, as well as worldwide EB- 3, it is simply unrealistic and punitive to deprive degreed professionals of the ability to work for years at a time but force them to remain here to preserve their eligibility for adjustment of status."
Hi Wheelchairs, Why only EB2? Ask for reduction of entire EB backlog. Request for removal of country quota and use spill over visas based on priority dates. Moreover, this is not the right place to ask, instead you should contact local congressman/senators to get things moving. Unfortunately they are more interested(or atleast pretend as) in resolving the illegal immigrants issues than the legal immigrants.
Nice post, I think this is the answer from some people a fair question to ask. Thanks. ~ Peraturan Undang Undang
I don't think the USCIS would like to make any changes to improve the immigration process. Why? Because, getting rid of backlog means allowing more immigrants in the USA and that's not what USCIS wants. People who are here legally have been waiting for 5-7 years for green card and they will have to wait another 5-10 years for citizenship... In the end, they will all get tired of waiting and go back to their home country.
Good to see that USCIS is working on making a complaint process much easier to understand.
Mi esposo entro al pais indocumemtado y dijo que era ciudadano americano yo soy ciudadana y tenemos 2 hijos ciudadanos hay alguna manera de que el pueda aplicar para su residencia??
My father was a highly skilled immigrant and had a horrible experience dealing with USCIS . He wrote a letter and they actually were very professional about handling the situation. Just because you have a bad experience with an employee it shouldn't reflect the whole company. There are bad apples everywhere
I have been living in the US for 16 years but have close ties with my family in the UK. These issues you highlight are a massive headache for the Home Office. The Police Force are constantly being critisized and the Appeals process is robust to say the least. Has there been much interaction between USCIS & UK counterparts?
Sorry commenters, but I've had nothing but a great experience when talking to the USCIS over the phone. Yes, it takes a few minutes until someone picks up, but once they did, they were very professional and answered all my questions and addressed all my complaints properly. That said, the case I was asking about was pretty standard, so maybe more complicated cases need better attention.
USCIS Blog Team & Director Office-
The new process changes are really helping the immigrant community. Are there any changes coming up for the below areas:-
1. Pre-adjucation Filing for Pending I-140 Approved applicants? Will you allow them to file for EAD and AP21 in the process of waiting for visa numbers to be allocated?
2. Any efforts to scrutinize the porting of Eb3 applicants to Eb2 Applicants?
3. Any efforts to find the employers who are filling for Eb2 applications for dummy projects? We have seen a bigger trend for people to port from Eb3 to EB2 based on dummy/fake documents causing the Eb2 numbers spiked really high. The Eb2 Category is for REALLY EXCEPTIONAL ability people but now EB3 Folks are joining with False data (Premium) Processing getting into the Line. Please Scrutinize the I-140 premium processing for EB2 Atleast.
4. Any efforts to reduce the backlog of EB2 ( highly skilled) applicants waiting?
5. Any efforts to reduce the backlog for processing of H1b ( Anywhere from 3-4 months) currently.
6. Any efforts to electronically accept the Applications and responses(RFE) like most of the consulate office ( USA consulate in India) is doing to reduce the effort of Mailroom routing and data entry level errors/efforts.
I most definitely will be sending formal complaint letters to USCIS, my Congressmen, the Immigration Committee, and the Washington Post.
People need to know how slow, inefficient, and unproductive USCIS is.
I'll spare this comment board, but even my European fiance's I-129F petition has been an embarassment to the system. Forms had sat in the Vermont USCIS center pile for months after their already long estimated wait time, and the call center was useless (merely read off generic answers from the website and couldn't look up anything specific).
Between the low number of forms they process per week (when they're not on vacation) and/or how poorly managing the office is, I don't know what is going on in St. Albans.
Must be quite the cushy gig there.
My experiance with the USCIS has been great. I do have a question about my wife's Green Card and I hope someone can answer it. We completed all the requirements for her two year conditional Visa. We paid the fees and she went to the interview. She was told that she would recieve the new Green Card in about two weeks. We are now back in the Philippines getting ready to return to the U.S.A., however the new Green Card never arrived in the States so she cannot return as her old green card has expired. Does anyone know if when they mail out the new card is the immigrant required to sign for it????
Yo personalmente me siento.bien a peasr de que he esperado 21 año en este pais.pero les doy las gracias primero a Dios y despues al servicio de immigracion.ellos no tienen la culpa de que a veces caigamos en manos de personas,inescrupulas que engañan a los immigrantes con promesas falsa.solo hay que buscar personas capaces y tener paciencia.pero yo personalmente estoy agradecida de la forma que me han atendido.muy cortes muy amable y sobre todo muy profesional.GOD BLESS YOU AMERICA.
I have sent a complaint letter to your Denver office and I really appreciate the quick response.
Yeah, nice idea in the theory, not in the practice. People are not going to report any mistreatment because of the fear of retaliation, which I bet it occurs more often than we think. Who would like to have their application scrutinized because of a complaint made against an USCIS employee? Not a lot of people, I would think.
The whole immigration process is stressful and intimidating enough so people won't like to take any chances....
Who would like to have their application scrutinized because of a complaint made against an USCIS employee? Not a lot of people, I would think.
The USCIS service is very bad. They are so unskilled and careless. I sent my N400 form and money fee within 3 month I moved to new state. Formally it is a mistake. My N400 form wasn't refused on the first step. They sent me a confirmation letter and schedulled all subsequent apointments. In 5 month I was invited to the US citizenship interview. After I succesefully passed all history and English questions, I was told " by the way you are nopt eligible for the US citizenship because you filed your N400 form within 3 months after you moved to new state". When I asked why they didn't refuse my applicatins in a very firsrt days, they said that it is my problem, not theirs. I can't beleive they spent tax money to work on my application during the 5 months, instead of refuse it in a first couple of days. Now I need to send my new N400 form again, pay almost $700 again and wait another 5 months. BTW to file an appeal I need to file FOrm N-336 and pay $650 again.
Customer Service my BUTT!! My wife (N400 applicant) and I are from Salem/Roanoke VA, and we have had it up to our necks with your "so-called" customer service. You tell me how you think this is fair treatment:
We filed our N400 in January 2011.
We did our fingerprinting in Charleston WV, in February (A three hour drive in the snow across the Appalachian Mountains), and our interview in Fairfax, VA (225 mile drive from home and a hotel stay) in mid-May 2011. She passed the exam, and got approved for the Oath ceremony.
Meanwhile, as we waited all summer to hear something, my wife's best friend, also from the Roanoke VA area, had her interview in August 2011 in the same Fairfax VA office as well, and passed.
The friend received her notice of Oath Ceremony in early-mid October 2011, for Friday, November 18th (today), and you guessed it, to be held right here at the Federal Court Building in Roanoke VA. We waited about another week to see if we would get a notice too, for this same location and date. It never came.
About mid-October, we called the Customer Service Center to inquire about why someone, who had their interview three months after us, had gotten their Oath Ceremony scheduled and we hadn't?? We were told that our application had gotten forwarded for invitation to an oath ceremony on September 29th, and that USCIS had 45 days to process this. ARE YOU KIDDING ME?? What's up with that? Where had this been hiding for all this time from May to the end of September?? How did this other application get processed before ours if they are taken in turn, from the same office, with neither needing additional information?? I tried to ask the Customer Service Rep these things and was given some answers off a "Help-desk decision tree" that they were reading (I have been in Quality Assurance and Customer Service roles for 35+ years and know a scripted response when I hear one!). We could have been sent to this same ceremony in our hometown today, but NO... Wait it get's better!!
We kept checking the web-site, and "Lo and behold", on EXACTLY the 45th day after the September forwarding date (November 15th), It says that our Oath Notice had been mailed that day!! So we wait again...
We finally received our notice today (November 18th, which is coincidently the same day that our friends are going to the local Federal Courthouse for their oath ceremony!). And what do you think happened next? We are "invited" to a ceremony that is 5+ hours away from home in Alexandria VA, on December 15th!! If we could make this (and we can't because my wife, the applicant, is a college instructor and has semester final exams that day), it would mean that we have to drive five hours to Alexandria the night before the ceremony with a 3-yr old girl, spend somewhere in the neighborhood of $150-$200 for a hotel in that area (I used to live in Northern VA, so I know)!! FAIR MY BIG BEHIND!!
I am now going to have to request that we be rescheduled, which will delay this at least another month or more (in USCIS-time), I'm sure, and probably have us go to either Charleston WVa (crossing the Appalachian Mountains in the middle of the winter AGAIN, or Norfolk VA (which is also 5+ hours away and an expensive hotel stay) or some other place like that!
We will call the Customer Service Center again on Monday to complain, because I am sure they won't be working tomorrow. And, we will again get the same run-around and BS as before, with no resolution!
CAN YOU TELL THAT I AM FED-UP WITH YOUR BRAND OF FAIR TREATMENT AND CUSTOMER SERVICE?? WHAT A JOKE!!
I seriously doubt that anyone there at USCIS even reads this BLOG, but I will post horror story for others to read.
Thanks a lot for the great service guys!! (NOT)
inmunsey@gmail.com
After I posted my negative comments on this blog on late Friday 11/18/11, I received an email from the Director of the Washington Field Offices, on the following Tuesday! She offered us an alternative, acceptable solution to our problem with the scheduling and location of our Oath Ceremony! Although we have to wait another 2 months for this Oath Ceremony, it is at a more favorable location and time for us to attend.
USCIS does seem to be trying to improve their services and processes. I made a suggestion to them to create an Internet solution for complaints/problem resolution as opposed to the InfoPass appointments, for those of us that are more than a couple of hours away from their Service Centers.
Thank you to again to this Washington-area Director, whose name I won't post here for privacy reasons, and her staff for responding personally to my problem!!
I. N. Munsey, Salem VA
USCIS gives people the run around. I tried paying for my replacement card online, and it just gave me error message. I tried calling them at 8:30 AM! to speak with someone and they kept telling me to call back between 8AM-8PM! I kept calling for an hour and the answering service repeatedly told me to call back between 8AM-8PM! It was 9:30AM!
USCIS is the most incompetent waste I have ever dealt with.
Firstly, paper reduction act. This is an absolute joke. I have literally killed a half a forest printing papers for my wife i131 i485 and the many other useless numbers that should all be in 1 simple application with clear directions. It is absurd in this day and age the prehistoric paper trail we have in USCIS. A packet thicker than the bible asking for the same information over and over over again. Copies of the same information over and over and over again.
Secondly, If you receive a request for evidence and have questions about what you need to submit, you may call our National Customer Service Center at 1-800-375-5283.
The representatives only read you a vague response like the already useless phone and email alerts sent...They have ZEROO information or help to give...Now, I know I have a request for evidence with no idea what it is and have to wait for snail mail to find out which can be up to 15 days...Thanks USCIS for ruining my week because now I have to stress what else you want or what amount of money you want because none of the alerts or customer representatives have any information. What a waste of taxpayer dollars...
I am so literally sick to stomach every time I get a USCIS alert because its always so vague and usually some other way to make your life miserable....
It is honestly more efficient and cheaper to have my wife here illegally....But like an idiot im doing things the RIGHT way...
I seriously am going to deactivate my alerts because they only cause more stress and pain waiting for information and wondering what NOW do they want...
LASTLY, WHAT USE IS "MY CASE STATUS" WHEN IT IS A STUPID REPEAT OF THE STUPID EMAIL AND CELLPHONE ALERTS??????????? NONE OF WHICH ACTUALLY GIVE YOU ANY INFORMATION?????
I lost my GC last September and filed an I90 to have it replaced in October, did my biometrics in December. In January 2012, I made an infopass appt. on the advice of my lawyer to get an I-50 temp visa stamp on my passport because I am going out of the US the whole month of April. I got the stamp and the officer was kind enough to file a request to expedite the production of my replacement GC, although it was expiring in June because I am on a 2-yr conditional status. In February, there was still no word about the replacement GC so I called the Customer Service which only told me that they just sent out a letter about the status of my request.
Got the letter telling me that due to the backlog, they are still unable to process my GC and I should call if I don't receive or hear anything from them after 60 days. Really? it has been months since I paid and applied for it!
So today, I called again to check only to find out that my request has been denied, which I now expected because my 90-day window to file I751 started last week. They also said that they have sent a NOA informing me of the reason and action I should take.
The only reason I filed for I90 to replace my lost GC was because it is needed to file for my I751, as stated in their application form. And since they denied it for obvious reasons, I wasn't too sure if I can file without it. The lady I talked to said that I can, informing the USCIS that they denied my I90. I paid for the I-90 application and biometrics without getting a card. Now I need to pay for biometrics again for my I751?! Clearly, this is some sort of legal scam.
I am going to write my grievances to the USCIS. In this day and age where they brag about their high tech and efficient system, I find it extremely insulting that they could not even process a replacement GC which was requested for months!
I appreciate this blog post. So often one gets lost within the "phone system" and it's endless choices. It is nice to know there is a formal complaint reporting process if one has a concern with a USCIS employee that does not depend upon an automated telephone system for help getting to the correct department.
I filed my N 400 since August last year went for my interview on January 18,2012 which I did pass . I had some problems with the law which I had to appeal with the Board of Immigration which they sided with me . On my interview all documents were already submitted with my application and plus the officer did ask for additional . I pass the test and she said you should get a decision with 30 days from January 18,2012. Until this today I haven't received anything I put any inquiry they told me 120 days from the day I did submit inquiry, still no answer . I checked online and still no update . My attorney filed a compliant against the officer For the second time because he had another case and she was the officer that did the interview , she was rude to the other person and come to fine out another attorney that my attorney knows also made a complaint office Pauline at the Orlando field office. According to my understanding
Yesterday I had a very bad experience in the USCIS office in Holtsville NY. I was there with my husband for the English and History test and interview. My husband's interview went very well, but mine was a disaster. I was interviewed by a very rude and mean employee.
Actually things went well during the History and English test, the problem started when he noticed that my last name in the visa is different than it is in the green card; and he started asking questions. I tried to explain to him how things work in my original country but he wasn't listening to my answers. He didn’t give me a chance to finish what I was going to say. He cut me off many times saying things like “we’re not in {my original country’s name} right now, we are in the US”. He shushed me many times. He pronounced my last name wrong and when I was trying to correct him, he was like “that’s not the answer to my question” and he continued to pronounce it the way he wanted. He was so mean and disrespectful to me to the point that made me cry. I didn’t know what to do in a situation like this, all I wanted to do is to finish this horrible interview ASAP and go HOME. I tried to hold my tears but I couldn't. And he kept asking me "why are you crying? You are granted" He didn't even think that he might have done something wrong.
When I finished the interview and went outside, my husband noticed that I was crying and insisted to complain. So we spoke to the supervisor and this was my real shock. She was just making excuses for the rude employee. She said "I know him, he is a good person but he is probably having a bad day, but shushing people is rude and I'll talk to him". I was expecting more serious reaction from her, like giving me a complaint form to fill out or giving me information on how to file a complaint online but instead, she was making excuses for him. So I realized that this is not working.
There is something wrong with USCIS employees in general; I remember when we went to have our finger prints taken I noticed that the employees NEVER smile to you. Of course not all of them are rude and disrespectful, for example, the employee who interviewed my husband was very nice. But from my own experience, I feel like they are treating immigrants like things not like human beings. Also, there’s no real system to submit a real complaint. I went to the website and they advise you to find the office near you and write to them…Sorry I already spoke to the supervisor there and nothing happened.
The purpose of my post is:
1st: To seek help from USCIS to file an official complaint against the interviewer and the supervisor.
2nd: To raise USCIS awareness about the rude and disrespect and humiliation that immigrants may encounter when dealing with USCIS employees during the naturalization process. And I hope they take this seriously and promote good customer service in their organization.
3rd: To raise immigrants’ awareness about the kind of treatment they would receive from USCIS employees and inform them about their rights. Honestly, I didn’t know, and I still don’t know, what to do in such situation? Should I have expressed my objection about the way he talked to me and refused to complete the interview? Should I have requested to speak to the supervisor right away and asked to change the interviewer? Honestly, I don’t know. But I hope that someone who knows the law and immigrants’ rights would respond to this post and tell me—as well as all immigrants—what to do in a situation like the one I had yesterday.
I apply for N-400 on April 22nd 2011 and I got my interview on October 11h 2011 and pass the test in Newark, NJ but still waiting for approval.
I called uscis lots of time for get some answer about my case but nothing changed since then. When I got my Green Card I was in Texas and I apply N-400 in New Jersey. Both field office does not any idea what's going on with my case.
I am planning to go to Federal Court for justice and solve the problem.
If there is any other option who knows please help me out.
Thank you...
AFTER READING SOME OF THE COMMENTS AM SURE GLAD AM NOT THE ONLY ONE THAT FEELS LIKE USCIS JUST GIVES YOU THE RUN AROUND AND ARE SO DAM RUDE AND USELES, I'VE BEEN CALLING FOR THE PAST 3WEEKS AND EACH TIME I GET DIFFERENT RESPONSES YOU WOULD THINK THEY WOULD TRAIN THEIR EMPLOYEES TO GIVE CORRECT INFORMATION AND DIRECT THEIR QUESTIONS/INQUIRY TO THE RIGHT PLACE OR PERSON. MY RESPONSES FROM THEM INREGARDS TO A WAIVER FILLED IN PERSON ARE, 1.THEY UNABLE TO GIVE ME ANY INFORMATION BECAUSE AM NOT THE BENEFICIRY,(AM ONLY THE PETITIONER) 2.I HAVE TO CONTACT THE CONSULATE 3.CONTACT THE NVC 4.SEND ALL REQUEST BY MAIL OR ONLINE WITH A RECEIPT OR A-NUMBER(WHICH IVE ASKED FOR) 5.MUST WAIT FOR A NOTICE OF ACTION(IT BEEN MORE THEN 30DAYS THE WAIVER WAS FILED) 6.AND LAST, THAT THEIR UNABLE TO LOCATE THE APPLICTION CLAIMING THEY WILL HAVE TO REQUEST INFORMATION FROM THE CONSULSTE AND CALL ME BACK THE FOLLOWING DAY(LIKE THAT HAPPENES)BUT YET THEIR ABLE TO SEND A REQUEST OF EVIDENCE(IDK WHY THEY NEEDED MORE PROOF WE'VE BEEN MARRIED FOR 9 1/2YRS HAVE TWO DAUGHTERS,BEEN IN THE COUNTRY SINCE HE WAS 12)BUT UNABLE TO HELP CANT FIND APPLICTION MAKES NO SENSE TO ME.
SO IF THEIR ANYONE WHO CAN HELP ME, AM TRYING TO FIND THE STATUS OF AN I-601,HOW AND WHERE DO I REQUEST FOR THEM TO EXPEDITE AND WHAT KIND OF PROOF DO THEY NEED, NOW THE APPLICTION WAS FILLED AT A CONSULATE IN MEXICO BUT SENT TO THE DEPARTMENT OF HOMELAND SECREITY.
my hisband and i had an interveiw yersterday in norfolk va. our appoint time was 9 am. we were there going throught the doors 5 til by nine.the officers took our letter . we sat and sat and sat while people came and went . they were calling the names of a lot of people who wasnt there and they waited for them instead of letting someone else fill the spot.. most everyone who came in they took right back there but we still sat. by then it was 11 oclock am. we were tired and hungry and thirty. the sign says no food or drink . i went to the front desks for explanation. it was only one person back there. she said she would find out. we seen her stop some people that do the interveiws and speak with them but get this. she never did come or call me up there to tell me if anything was resolved or not. so still we waited and waited. then one of the interveiwers came out and appoliged for them being behind because of the 8 oclocks came at nine so they were behind. well a nine thirty appointment got call before us. so that was no excuse. still we waited it was a few people in the lobby with us. and this woman came in around twelve and called us we stood up and she loud mouthed us and wanted to no why we were four hours late infor all to hear and we told her we have been here on our appointment time and watched everyone being called but us.she asked the guards at the door like she was calling us liers and they were dumbfounded like they were scared of her. and didnt tell the truth. dont they have cameras? we followed her back and she was very impatient and rude then she later said shes not being rude . oh but she was! and then she separated us and oh so mnay questions . they ask for evidence we gave it to them. but it was like the affidavits didnt count at all. my husband and i have been together for 8 years and living together for around 4. i no hes not using me as she seen to try to make me believe. i no him she dont. i am an american he is not. and i was treated poorly with disrespect and so was he. i am ashamed to see these people thinking they control our lives . i control my life.they are no better then me or my husband. so now they want more evidence... they trick u in every way they can and i they it is very wrong.
Newer ever had problems with USCIS, been in the office twice and the officer was pleasant and nice.
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