What is Captioned Telephone (CapTel)?
A CapTel phone has built-in screen to display everything being said by your caller in text. CapTel looks and works like a traditional phone with captions added so the user can read the words while listening to the voice of the other party and speaking for themselves. It is a perfect solution for people with hearing loss. CapTel can be connected through an analog telephone line or using an internet connection.
How does the CapTel work?
- CapTel user dials the number of the person they wish to call on their CapTel phone
- The call is transparently connected to the captioning service. The text captions are transmitted to the CapTel phone
- The voice of the person speaking can be heard on the handset of the phone and captions appear on the display screen
What equipment do I need to use the CapTel service?
- CapTel phone
- Power connection
- Analog or digital telephone line(s) OR if using an Internet-based CapTel phone, a high-speed Internet connection and a telephone line
Federal CapTel Phones
To find which CapTel device best fits your needs please Click here
Click here to download the Federal CapTel 840 Order Form!
Click here to download the Federal CapTel 840i Order Form!
Where can I get my CapTel phone for work?
Option #1
Federal employees who are deaf and/or hard of hearing can request for a Federal CapTel phone through Computer/Electronic Accommodations Program (CAP). For a listing of DOD and Civilian partnering agencies, visit the CAP website. Disclaimer: By selecting this link, you will be leaving the official Sprint operated federalrelay.us website.
If your agency is a CAP partner, submit a request online (Disclaimer: By selecting this link, you will be leaving the official Sprint operated federalrelay.us website.) for a Federal CapTel phone. If you have any questions about CAP, inquire with Jeffrey Dallos.
Option #2
Federal employees whose agency does not qualify for CAP (above), will need to order their Federal Captel 840 or 840i device directly from WCI.
The Federal CapTel 840 and 840i devices can be purchased for $75. Please see the order forms at the top of this page or visit Federal CapTel page. Disclaimer: By selecting this link, you will be leaving the official Sprint operated federalrelay.us website.
Not a Federal employee?
All Federal government retirees/ tribal members can apply for a CapTel phone through their State Relay programs.