Tha Mang, second from left, and Ral Lian, third from left, along with another man help a woman who became stuck on the bridge along with several other cars on Highway 121 on December 7, 2013. (Sarah Hoffman/The Dallas Morning News)
Your beef with local road crews during the ice-out basically correspond to what roads you take for your commute. People have unloaded on TxDOT galore. It’s hard not to, when some folks were stuck in immobilized, miles-long strings of traffic for more than 24 hours. Isn’t there an item in the manual for avoiding that?
Now I have here two items from unhappy NTTA customers. One is a letter than ran in today’s paper, and the second is an email that came my way. Here are both complaints, followed by a response from the NTTA’s Michael Rey.
The letter to the editor from today’s newspaper:
The North Texas Tollway Authority performed terribly in the recent ice storm. This “cash cow,” to have one lane cleared and the overpasses weakly sanded, was a disgrace. Traveling the tollway was far from what it calls itself: “Safe and expedient travel.” There are three lanes, and only one is plowed! A joke. The tollway passes over roads more then going under them. So where is all the sand for those overpasses?
TxDOT and local communities handled the situation far better. This “cash cow” should consider refunding the tolls to all of those who thought they had “the safest and most expedient” road to travel during the storm.
I suggest the Legislature rethink the support and authority they have extended to NTTA.
As for those truck drivers, in the next Mother Nature storm, hire some Minnesota or Wisconsin natives to work the clearing of snow and ice.
If they can bill us, they can refund us as well!
Bill Kwech, Celina
An email that was written and send to this newspaper Wednesday and forwarded to me:
Last night it took me over an hour on the George Bush Turnpike to travel east from the North Dallas Tollway to Preston Road. As you know that is just a couple of miles. I began at 6:10 and reached Preston at 7:10. Checking my GPS, I saw Bush was solid red (back-up) to 114.
Originally thinking this was only related to rush hour (after all, the ice and snow stopped on FRIDAY), I knew to be patient (but really had no other choice). Finally, as we crossed the Hillcrest overpass, we discovered the problem: The two left lanes were blocked by UNOCCUPIED snow plows and sanding trucks. I suppose the crew had taken a dinner break. Four or five big trucks and plows, just sitting there, empty, DURING RUSH HOUR!
We wondered who in the world thought that was a good decision, and was willing to impact thousands of drivers on their evening commute and plans (we were 90 minutes late to a Birthday dinner in Rowlett). Past Hillcrest all was smooth sailing.
It goes without saying that taking 4 days to clear major highways after a storm is an indictment of incompetency itself. TxDOT and NTTA really need to explain that and commit to improvements. But, then, to further complicate matters and drive us all to our ultimate limits, they elected to simply abandon their equipment and block 2 of the 3 eastbound lanes during rush hour! We all know crews need and deserve breaks, but the equipment could have easily been parked just ahead at the Coit overpass on Bush which has a large amount of unused space (where manual toll paying used to occur.
Sadly, the roads were only minimally icy, as proven by the drive through itself. They (the crew) seemed to be making minimal if any improvement while cause a major, major back up.
Has anyone else complained about the gigantic back-up on eastbound Bush at Hillcrest last night?
Ernie Richardson
A response today from the NTTA’s Michael Rey, media relations manager:
During the region’s recent extraordinary ice storm we have heard a lot of customer feedback, much of it very positive. Others want to express overall frustration with the storm itself and how it impacted the region, we understand that.
Judging by some news coverage and comments from some drivers, I think there are often unrealistic expectations for treating the conditions faced by the North Texas region during this extraordinary event.
Throughout the event, all NTTA roads remained open and passable – meaning, no roads were closed due to ice or stranded motorists. That was due to the NTTA’s Maintenance, Command Center and Roadway Customer Service crews, who remained on high alert until the roads were completely cleared. Crews worked 12-hour shifts over seven consecutive days to treat roadway surfaces during the initial storm and aftermath. During most of this period, temperatures remained well below freezing. Given the severity of the ice storm, I think it goes without saying that the conditions themselves warranted extreme caution on the part of the driver. In doing so, traffic moved very slowly throughout the ice storm, as it naturally should have.
Once again, it was demonstrated that, unlike many other areas of the country, North Texas often gets some form of ice rather than snow. It’s an important distinction because, while snow plows can be used to push slush following de-icing treatment and rising temperatures, they are not as effective for the treatment of hard ice that forms almost instantly or re-forms as a result of a freeze. Stubborn ice on bridges and overpasses resists multiple passes of sand, salt and de-icer. The NTTA spread more than $1 million in de-icer alone during this event. We recorded roadway temperature readings at or below freezing for nearly the entire week-long event.
NTTA maintenance crews treated the entire NTTA system (850 lane miles) by plowing, sanding trouble spots and applying de-icer continuously. Crews maintained 74 sanding/plowing routes and used nine sanding trucks with mounted snow plow blades and 70 dump trucks with large spreaders to combat the ice. NTTA vehicles working the event recorded 66,000 miles traveled.
There are 11 material stockpiles, containing both MD 20 (Magnesium Chloride de-icer) and sand, placed strategically throughout the NTTA system for improved response times. Stockpiles were ample to last through this ice event. The NTTA has restocked and stands ready should more winter ice or snow visit North Texas.
Regarding the letter published in today’s Dallas Morning News, we don’t think the writer accurately represented the condition of our roadways or showed an understanding of the true severity of the event.
Another customer was confused about ice removal on the President George Bush Turnpike near Ohio/Hillcrest. What they described as unattended trucks are actually “attenuator” trucks. They have crash cushions attached to the rear frames of the truck and lighted arrow boards to warn motorists of lane blockage ahead. They are stationed on the roadway to divert traffic and protect workers ahead.
These trucks are not used for sanding or plowing. They were positioned for traffic protection near a stubborn ice spot on the bridge. Front end loaders had been scraping ice on the President George Bush Turnpike throughout the day in an emergency situation.
Again, the region was hit by a severe ice storm that took considerable time, effort and money to mitigate. We are proud of our employees and the work that they do to keep NTTA roadways safe under extraordinary conditions.