We're making big changes to remote access to make it easy to get the information you need.
Anywhere. Anytime.
To make login simple, we're issuing consistent usernames (firstname.lastname) for all new users. This single username will allow access to Windows Desktop, Citrix Workplace, Outlook Web Access, Virtual Private Network, SafeBoot, and Entrust profiles. Existing users may request consistent usernames as well by contacting the EITS Service Desk.
On DOECOE laptops, we're installing remote access shortcuts on the desktop, in the start menu, and in the Internet favorites folder so you can quickly get started from any of these.
And, best of all, we're making the full spectrum of remote access options available so you can choose what works best for you!
One stop for all remote access… access.doe.gov
BlackBerry
- Encrypted Email
- Calendar
This is the best option when you just need quick access to your email and calendar.
- Calendar
This is a good option for accessing your email and calendar from any computer that is connected to the Internet with a browser.
Instructions for Using Smail (Secure Email) via Outlook Web Access and a RSA Token (pdf)
- Encrypted Email
- Calendar
- Applications
- DOECOE Desktop
- DOEnet
This is a good option when you need full access to your desktop including email and files. You can access network-based resources, such as your “My Documents” folder, shared drives or folders, DOEnet or internal web-based content (intranet).
Instructions for Using Two-Factor RSA Token with Citrix Workplace Environment (CWE) (pdf)
- Encrypted Email
- Calendar
- Applications
- DOECOE Desktop
- DOEnet
This is the best option when you are using a DOECOE laptop and need access to your email and files. VPN significantly enhances the speed and interoperability between different operating systems and Internet service providers. System administrators may acquire additional permissions or configuration for access to certain network resources.
DOE VPN Client Installation and Setup Guide (pdf)
- Encrypted Email
- Calendar
- Applications
- DOEnet
This is a great option when you are using a public computer or one on which you cannot install anything. You can access DOE-specific web applications and internal websites (intranet). This option allows you the freedom to maintain access and utilize local LAN resources, web-mail, chat programs, etc. WebVPN significantly enhances the speed and interoperability between different operating systems and Internet service providers.
Step-by-Step Instructions for WebVPN Connectivity (pdf)
Don't forget your RSA token. It is required for access to OWA, Citrix Workplace, VPN and WebVPN.
For assistance, EITS/DOECOE customers may contact the Enterprise Service Center at:
Headquarters and Naval Reactors:
- Phone: 301-903-2500
- Toll Free: 866-834-6246
- Email: EnterpriseServiceCenter@hq.doe.gov
- Web (DOE internal): http://eits.doe.gov/service_desk/frmHelpDesk1.cfm
All Other Locations:
- Phone: 505-845-4357
- Toll Free: 888-231-5529
- Email: EnterpriseServiceCenter@doeal.gov
The Enterprise Service Center hours are 7am-9pm Eastern Monday-Friday.
We encourage everyone to use these services periodically to ensure effectiveness in the case of a pandemic or catastrophic event.
During Continuity of Operations (COOP) or an event, such as a pandemic, RAS must be used efficiently to ensure the maximum number of customers can be supported. Program Offices should identify the personnel needing remote access, what services (i.e. email, shared folders, intranet, etc.) are needed, and what RAS option each person should use in the event of an extended telework scenario. When possible, Program Offices should have non-essential personnel work offline, and limit the use of RAS to essential personnel only. In addition, the use of one or more RAS options may be restricted to pre-authorized, essential personnel during an event requiring extensive telework.