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Join us right here on October 16th at 2:30 p.m. EST for a 90-minute live session about the new requirements for remittance transfer providers. We’ll give an overview of the remittance rule, answer questions about compliance and have remarks from Director Cordray.

View the presentation.

The session should be useful for money transmitters, banks, credit unions, and other companies that send money abroad for consumers, as well as other organizations that work with or represent consumers who send money abroad. Agents, software providers, foreign banks and others involved in international fund transfers from the United States may also be interested.

We’ve received a number of questions and will address as many as we can during the session. We won’t be able to take additional questions during the session, but our team is also available to answer questions about the remittance rule that are emailed to CFPB_RemittanceRule@CFPB.gov.

Join us for the inaugural meeting of our new Consumer Advisory Board in St. Louis, Missouri.

The meeting will take place on Thursday, September 27, 2012, at 12:15 p.m. at Randall Gallery, 999 North 13th Street, St. Louis, MO.

We’ll have remarks from Richard Cordray, CFPB Director as well as the Chair and Vice Chair of the Consumer Advisory Board, board members, and members of the public.

This event is open to the public but you must RSVP. Feel free to forward this invitation.

To RSVP
Email cfpb.events@cfpb.gov with:

- Your full name
- Your organizational affiliation (if any)

See you there!

Since we launched on July 21st 2011, we’ve heard directly from consumers about the challenges they face in the marketplace, brought their concerns to the attention of financial institutions, and helped address their complaints. Accepting, resolving, and analyzing consumer complaints is an integral part of our work.

This week, we’ll be featuring stories from consumers who we have helped, and who have agreed to let the CFPB make their stories public.

Greg, a 39-year-old insurance adjuster from Michigan, whose credit rating was damaged after a bank failed to tell him that an account with which he was associated was in arrears.

Greg added his name to his 71-year-old mother’s checking account after he helped her move into an assisted living facility. Six months passed without Greg getting any statements or hearing from the bank. Little did he know, however, that his mother had written a check and the account was racking up big fees because its balance had fallen below zero. He found out about it when he checked his credit report and saw that he owed a collection agency $469.

Greg paid the bill but his credit was harmed and he says the bank wouldn’t help. After the CFPB got involved, the bank apologized for their error, called off the debt collector, and had Greg’s negative credit record removed.

Learn more

To see more about how we handle consumer complaints, read our Consumer Response Snapshot and to see all credit card complaints, visit our consumer complaint database.