Payroll Operations

Payroll Processing

• Process, edit, and correct payments to all client agencies
• Assist and train timekeepers
• Process retroactive pay
• Audit back pay
• Audit, adjust, and certify leave records
• Handle special pay situations
• Issue Corrected W2’s
• Image pay-related documents for digital storage and retrieval

Debt Management

• Process pay-related debts for active employees
  • Provide appropriate due process and repayment options
  • Collect debts via payroll deductions or cash payments
  • Adjust wages and taxes to reflect repayments
  • Provide Reports on debt collection activities Process External Debts
  • Accept legal process
  • Deduct child support, alimony, commercial garnishments, Federal debt offsets, tax levies, bankruptcies, and government credit card
• Notify employee of upcoming deduction

Payroll Accounting

• Provide payroll accounting
• Provide tax accounting
• Process salary replacement payments
• Provide payroll certification
• Comply with Federal tax laws, withholding agreements, accounting methodology, and human resources regulations

Benefits Processing

• Process all separations, including retirements, preliminary disabilities, and death-in-service
• Process military service deposits
• Manage Thrift Savings Plan payroll records
• Process health benefit enrollments
• Help resolve health benefit discrepancies with carriers

Client Support

• Monitor customer satisfaction levels
• Maintain a quality management system geared towards conformance to requirements, customer objectives, and continual improvement.
• Provide online user manuals and help systems
• Partner with clients through user group forums and workshops
• Offer on-site training programs
• Assist and train timekeepers
• Provide a tailored process for new client implementations