H1N1 Monovalent Vaccine Return Policy

Learn about the 2009 H1N1 Central Vaccine Recovery Program

July 23, 2010 12:00 PM ET

Background

A question was submitted to the 2009 H1N1 Helpdesk regarding returns and/or destruction of damaged or expired 2009 H1N1 monovalent vaccines.

The manufactures will not be accepting wasted or expired 2009 H1N1 monovalent vaccine returns. This means that McKesson will not be handling wasted or expired vaccine returns from providers.

What Should be Returned to McKesson?

The only vaccines that should be returned to McKesson are those that arrive non-viable or appear to have been damaged during transit.

Please note that providers who have concerns about vaccine viability in transit from McKesson should contact McKesson Customer Service IMMEDIATELY UPON RECEIPT OF THE PACKAGE. The dedicated phone line is: 877-TEMP123 (877-836-7123).

This telephone number, which only handles provider phone calls about vaccine viability, is printed on the temperature monitors that are placed in each vaccine shipment.

Once the grantee (or provider within the grantees' jurisdiction) has taken receipt of the vaccine as usable product, it is the responsibility of the grantee to ensure proper disposal of any damaged, expired, or un-used product. After that, neither McKesson nor the manufacturers will accept returned 2009 H1N1 vaccine.