My Record is HRC's self-service portal for Active and Reserve Soldiers.
To view and retrieve your records, you must log in. There are two ways to do this. You can use your Common Access Card (CAC), or you can manually type in your Army Knowledge Online (AKO) user name and password.
If you don't have an AKO account, go to
www.us.army.mil and sign up for one, then return to My Record Portal.
If you have problems logging in, directly contact the AKO Help Desk at 877-AKO-USER or
help@us.army.mil.
If you can successfully log into AKO, but have technical difficulties signing into My Record Portal follow the procedures below.
Send an email to the HRC Help Desk at HRC.ITHelpdesk@conus.army.mil to request customer support. HRC Help Desk will create a trouble ticket using the information you provide in the email message. You need to include the following information:
- User's Name
- Location
- Phone Number
- Email Address
- State clearly the problem you are having related to web. If you are getting an error message, be sure to provide the exact error message.
After you have logged in, click on the icon that identifies your service record. You will see your information. On the left side of the web page, under the heading "Navigation," you can click on the word "Documents" to view the documents in your record. To print, click on the document of your choosing. Once it's open, click on the printer icon, located on the far left side of the menu bar at the top of the page.