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Federal Agency Contacts
Other Formats
For additional information or to file a complaint about a bank, savings and loan, credit union, credit card, or other financial institution, contact one of the following federal agencies, depending on the type of institution.
All phone numbers in this list that begin with the area code 800, 855, 877, and 888 are toll free.
Regulatory Agency | Regulated Entity(ies) | Telephone/Website |
---|---|---|
Federal Reserve Consumer Help P.O. Box 1200 Minneapolis, MN 55480 |
Federally insured state-chartered bank members of the Federal Reserve System |
(888) 851-1920 |
Consumer Financial Protection Bureau (CFPB) P.O. Box 4503 Iowa City, IA 52244 |
Insured depository institutions and credit unions (and their affiliates) with assets greater than $10 billion, and nondepository institutions such as mortgage originators, mortgage brokers and servicers, larger participants of other financial services products, private education loan providers, and payday lenders |
(855) 411-2372 www.consumerfinance.gov |
Office of the Comptroller of the Currency (OCC) Customer Assistance Unit 1301 McKinney Street Suite 3450 Houston, TX 77010 |
National banks and federally chartered savings banks/associations |
(800) 613-6743 www.occ.treas.gov www.helpwithmybank.gov |
Federal Deposit Insurance Corporation (FDIC) Consumer Response Center 1100 Walnut Street, Box #11 Kansas City, MO 64106 |
Federally insured state-chartered banks that are not members of the Federal Reserve System |
(877) ASK-FDIC or (877) 275-3342 www.fdic.gov www.fdic.gov/consumers |
Federal Housing Finance Agency (FHFA) Consumer Communications Constitution Center 400 7th Street, S.W. Washington, D.C. 20024 |
Fannie Mae, Freddie Mac, and the Federal Home Loan Banks |
(202) 649-3811 www.fhfa.gov www.fhfa.gov/Default.aspx?Page=369 |
National Credit Union Administration (NCUA)Consumer Assistance 1775 Duke Street Alexandria, VA 22314-3428 |
Federally chartered credit unions |
(800) 755-1030 www.ncua.gov www.mycreditunion.gov |
Federal Trade Commission (FTC) Consumer Response Center 600 Pennsylvania Avenue, N.W. Washington, D.C. 20580 |
Finance companies, retail stores, auto dealers, mortgage companies and other lenders, and credit bureaus |
(877) FTC-HELP or (877) 382-4357 www.ftc.gov www.ftc.gov/bcp |
Securities and Exchange Commission (SEC) Complaint Center 100 F Street, N.E. Washington, D.C. 20549-0213 |
Brokerage firms, mutual fund companies, and investment advisers |
(202) 551-6551 www.sec.gov www.sec.gov/complaint/question.shtml |
Farm Credit Administration Office of Congressional and Public Affairs 1501 Farm Credit Drive McLean, VA 22102-5090 |
Agricultural lenders |
(703) 883-4056 www.fca.gov |
Small Business Administration (SBA) Consumer Affairs 409 3rd Street, S.W. Washington, D.C. 20416 |
Small business lenders |
(800) U-ASK-SBA or (800) 827-5722 www.sba.gov |
Commodity Futures Trading Commission (CFTC) 1155 21st Street, N.W. Washington, D.C. 20581 |
Commodity brokers, commodity trading advisers, commodity pools, and introducing brokers |
(866) 366-2382 www.cftc.gov/ConsumerProtection |
U.S. Department of Justice (DOJ) Criminal Division 950 Pennsylvania Avenue, N.W. Washington, D.C. 20530 |
Fair lending and fair housing issues |
(202) 514-3301
|
Department of Housing and Urban Development (HUD)
|
Fair lending and fair housing issues |
(800) 669-9777
|