Guidance

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Guidance On Aviation Rules and Statutes

Guidance

Date Subject
May 17, 2012 Use of the term “free” in air fare advertisements and disclosure of consumer costs in award travel
April 19, 2012 Website information on consumer complaints and use of insecticides in aircraft cabins
February 28, 2012 Guidance on the use of rounding in air fare advertisements
February 21, 2012 Additional Guidance on Airfare / Air Tour Price Advertisements
December 5, 2011 College Bowl Games and Playoffs
October 3, 2011 Advertising air fares on social media sites
August 5, 2011 Notice of enforcement policy: oversale notice for foreign carriers
April 28, 2011 Rights of small entities to enforcement fairness, and policy against retaliation
March 4, 2011 Guidance re GDS/OTA display bias
February 11, 2011 Policy on e-cigarettes
February 1, 2011 Warning letter re GDS/OTA display bias
January 10, 2011 Guidance on disclosure of code-share service
November 9, 2009 Inflation Adjustments to Montreal Convention Liability Limits
October 28, 2009 Use of passenger-supplied electronic respiratory assistive devices on aircraft
October 9, 2009 Limits on baggage settlements
May 13, 2009 Disability Rule: Frequently Asked Questions
March 26, 2009 International service: (1) baggage exclusions, (2) responsibility of codeshare carriers
May 13, 2008 Disclosure of charges for checked baggage
July 17, 2007 Additional guidance concerning service animals re travel to the United Kingdom
February 20, 2007 Guidance concerning service animals re travel to the United Kingdom
December 13, 2006 College Bowl Games and Playoffs
April 21, 2006 Reporting oversales: value of travel vouchers
July 28, 2005 Accessible aircraft lavatories: providing accurate information to consumers
June 1, 2005 Honoring tickets of insolvent airlines: additional guidance
September 4, 2003 Advertising: "free" tickets, disclosure of fees
January 23, 2003 Honoring tickets of insolvent airlines: more information
November 14, 2002 Honoring tickets of insolvent airlines: additional information
August 8, 2002 Honoring tickets of insolvent airlines
Updated: Wednesday, September 26, 2012
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Office of Aviation Enforcement and Proceedings
Aviation Consumer Protection Division
1200 New Jersey Ave, SE
Washington  DC  20590
Phone: 
(202) 366-2220
TTY / Assistive Device Number: 
(202) 366-0511
8:30am-5:00pm ET, M-F