May 2011 National Industry-Specific Occupational Employment and Wage Estimates

NAICS 561420 - Telephone Call Centers

These national industry-specific occupational employment and wage estimates are calculated with data collected from employers of all sizes, in metropolitan and nonmetropolitan areas in every State and the District of Columbia, in NAICS Industry 561420 - Telephone Call Centers.

Additional information, including the hourly and annual 10th, 25th, 75th, and 90th percentile wages, percent of establishments reporting the occupation, and the employment percent relative standard error, is available in the downloadable XLS files.

NAICS Industry 561420 - Telephone Call Centers is part of: NAICS 561400 - Business Support Services.

Links to OES estimates for other industries

SOC Major Groups in NAICS 561420 - Telephone Call Centers:

To sort this table by a different column, click on the column header

NAICS 561420 - Telephone Call Centers

Occupation code Occupation title (click on the occupation title to view an occupational profile) Group Employment Employment RSE Percent of total employment Median hourly wage Mean hourly wage Annual mean wage Mean wage RSE
00-0000 All Occupations major 432,510 1.6% 100.00% $11.89 $14.92 $31,040 0.9%
11-0000 Management Occupations major 9,180 3.6% 2.12% $41.83 $48.50 $100,870 1.5%
11-1011 Chief Executives 360 6.7% 0.08% $80.47 $85.90 $178,670 4.4%
11-1021 General and Operations Managers 3,700 3.7% 0.85% $40.37 $48.74 $101,370 2.7%
11-2021 Marketing Managers 460 14.4% 0.11% $46.91 $53.46 $111,200 4.5%
11-2022 Sales Managers 1,220 18.1% 0.28% $41.39 $47.25 $98,280 3.1%
11-3011 Administrative Services Managers 940 5.6% 0.22% $35.73 $39.29 $81,730 2.7%
11-3021 Computer and Information Systems Managers 820 9.9% 0.19% $46.68 $49.64 $103,250 3.1%
11-3031 Financial Managers 400 10.7% 0.09% $44.44 $49.07 $102,070 2.8%
11-3071 Transportation, Storage, and Distribution Managers 60 25.8% 0.01% $40.43 $41.21 $85,710 4.6%
11-3111 Compensation and Benefits Managers 40 9.4% 0.01% $37.91 $38.25 $79,560 5.1%
11-3121 Human Resources Managers 350 5.6% 0.08% $37.98 $39.93 $83,050 1.7%
11-3131 Training and Development Managers 330 5.5% 0.08% $32.82 $35.52 $73,890 2.2%
11-9041 Architectural and Engineering Managers 90 19.0% 0.02% $59.20 $62.51 $130,020 7.0%
11-9199 Managers, All Other 320 8.6% 0.07% $40.57 $44.59 $92,740 2.9%
13-0000 Business and Financial Operations Occupations major 13,700 3.7% 3.17% $23.17 $25.46 $52,950 1.7%
13-1023 Purchasing Agents, Except Wholesale, Retail, and Farm Products 90 21.5% 0.02% $28.60 $28.79 $59,880 2.6%
13-1041 Compliance Officers 320 13.2% 0.07% $23.58 $24.79 $51,550 3.1%
13-1051 Cost Estimators (8) (8) (8) $39.44 $38.82 $80,750 3.1%
13-1078 Human Resources, Training, and Labor Relations Specialists, All Other* 1,730 2.8% 0.40% $21.39 $23.07 $47,990 1.1%
13-1081 Logisticians 80 14.6% 0.02% $31.30 $32.31 $67,210 4.0%
13-1111 Management Analysts 1,330 6.4% 0.31% $28.58 $30.41 $63,250 2.1%
13-1141 Compensation, Benefits, and Job Analysis Specialists 220 12.2% 0.05% $21.79 $23.89 $49,690 3.6%
13-1151 Training and Development Specialists 3,900 3.5% 0.90% $18.87 $20.50 $42,640 1.4%
13-1161 Market Research Analysts and Marketing Specialists* 960 15.2% 0.22% $26.68 $30.30 $63,030 3.6%
13-1199 Business Operations Specialists, All Other* 2,790 9.8% 0.65% $27.59 $28.19 $58,630 3.7%
13-2011 Accountants and Auditors 930 24.3% 0.21% $26.02 $28.44 $59,160 2.6%
13-2041 Credit Analysts (8) (8) (8) $30.10 $32.93 $68,500 2.3%
13-2051 Financial Analysts 170 19.8% 0.04% $34.55 $36.98 $76,920 4.5%
13-2071 Credit Counselors (8) (8) (8) $9.09 $12.92 $26,860 20.8%
13-2099 Financial Specialists, All Other 210 27.7% 0.05% $29.84 $31.34 $65,180 4.9%
15-0000 Computer and Mathematical Occupations major 13,530 6.7% 3.13% $23.13 $26.47 $55,050 3.0%
15-1121 Computer Systems Analysts 1,250 14.6% 0.29% $33.77 $33.88 $70,460 5.1%
15-1131 Computer Programmers 770 9.8% 0.18% $29.91 $31.19 $64,880 2.4%
15-1132 Software Developers, Applications 370 18.3% 0.08% $38.08 $37.86 $78,750 4.5%
15-1133 Software Developers, Systems Software 630 20.9% 0.15% $44.72 $44.49 $92,540 3.1%
15-1141 Database Administrators 280 6.6% 0.06% $28.28 $29.97 $62,350 2.5%
15-1142 Network and Computer Systems Administrators* 1,410 9.1% 0.33% $30.35 $31.70 $65,930 2.1%
15-1150 Computer Support Specialists 7,210 9.7% 1.67% $18.88 $19.58 $40,730 2.5%
15-1179 Information Security Analysts, Web Developers, and Computer Network Architects 960 9.4% 0.22% $34.04 $34.81 $72,400 2.4%
15-1799 Computer Occupations, All Other* 170 11.6% 0.04% $28.73 $25.72 $53,500 12.5%
15-2031 Operations Research Analysts 470 18.6% 0.11% $35.59 $36.53 $75,990 5.5%
17-0000 Architecture and Engineering Occupations major 810 13.7% 0.19% $37.71 $38.06 $79,170 1.8%
17-2072 Electronics Engineers, Except Computer 640 16.5% 0.15% $39.02 $39.37 $81,880 1.9%
17-3023 Electrical and Electronics Engineering Technicians 100 12.6% 0.02% $26.11 $27.35 $56,880 2.5%
23-0000 Legal Occupations major 80 16.3% 0.02% $27.91 $38.79 $80,690 12.1%
23-1022 Arbitrators, Mediators, and Conciliators 40 24.7% 0.01% $18.09 $22.41 $46,610 10.9%
25-0000 Education, Training, and Library Occupations major 40 25.5% 0.01% $20.15 $22.04 $45,840 9.8%
27-0000 Arts, Design, Entertainment, Sports, and Media Occupations major 700 16.4% 0.16% $22.28 $23.67 $49,240 3.9%
27-1024 Graphic Designers 240 27.4% 0.06% $25.21 $25.24 $52,510 7.9%
27-3031 Public Relations Specialists 240 34.3% 0.06% $18.47 $22.34 $46,470 6.0%
27-3041 Editors (8) (8) (8) $18.56 $23.05 $47,940 4.2%
27-3042 Technical Writers 60 9.0% 0.01% $22.47 $23.25 $48,360 4.2%
29-0000 Healthcare Practitioners and Technical Occupations major 260 7.9% 0.06% $27.09 $29.70 $61,770 5.9%
29-1111 Registered Nurses* 220 9.4% 0.05% $27.58 $30.34 $63,100 7.5%
33-0000 Protective Service Occupations major 180 11.7% 0.04% $11.67 $14.24 $29,620 6.2%
33-9032 Security Guards 170 12.2% 0.04% $11.27 $12.91 $26,850 6.2%
37-0000 Building and Grounds Cleaning and Maintenance Occupations major 430 7.1% 0.10% $10.32 $11.13 $23,140 1.6%
37-2011 Janitors and Cleaners, Except Maids and Housekeeping Cleaners 350 6.8% 0.08% $10.21 $10.92 $22,710 1.6%
37-2012 Maids and Housekeeping Cleaners 50 24.5% 0.01% $9.31 $9.99 $20,780 7.3%
41-0000 Sales and Related Occupations major 151,210 2.7% 34.96% $10.53 $13.01 $27,060 1.2%
41-1011 First-Line Supervisors of Retail Sales Workers 570 12.3% 0.13% $17.22 $19.49 $40,540 3.2%
41-1012 First-Line Supervisors of Non-Retail Sales Workers 6,430 4.4% 1.49% $21.09 $25.81 $53,690 2.4%
41-2011 Cashiers 50 26.3% 0.01% $10.98 $12.24 $25,450 10.3%
41-2031 Retail Salespersons 1,420 8.2% 0.33% $13.96 $14.59 $30,340 3.4%
41-3011 Advertising Sales Agents (8) (8) (8) $14.70 $15.38 $31,980 2.8%
41-3021 Insurance Sales Agents 560 10.7% 0.13% $13.69 $17.21 $35,800 11.9%
41-3099 Sales Representatives, Services, All Other 10,270 7.4% 2.37% $20.96 $23.49 $48,850 4.0%
41-4011 Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products 880 13.7% 0.20% $31.22 $35.89 $74,660 7.5%
41-4012 Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products 1,220 12.3% 0.28% $20.97 $26.44 $55,000 10.0%
41-9011 Demonstrators and Product Promoters (8) (8) (8) $9.59 $15.32 $31,870 14.2%
41-9031 Sales Engineers 120 36.0% 0.03% $43.89 $44.26 $92,070 3.7%
41-9041 Telemarketers 127,860 3.0% 29.56% $9.97 $11.13 $23,140 1.0%
41-9799 Sales and Related Workers, All Other* 450 16.6% 0.10% $14.05 $17.23 $35,840 11.1%
43-0000 Office and Administrative Support Occupations major 240,140 2.4% 55.52% $12.17 $13.49 $28,060 0.8%
43-1011 First-Line Supervisors of Office and Administrative Support Workers 12,830 2.7% 2.97% $20.19 $21.83 $45,400 1.0%
43-2011 Switchboard Operators, Including Answering Service 19,250 5.9% 4.45% $10.83 $11.53 $23,980 1.5%
43-2021 Telephone Operators 1,570 18.9% 0.36% $11.47 $13.75 $28,600 5.8%
43-3011 Bill and Account Collectors 6,420 8.2% 1.48% $13.00 $14.14 $29,420 4.4%
43-3021 Billing and Posting Clerks 940 7.3% 0.22% $11.47 $13.18 $27,410 6.7%
43-3031 Bookkeeping, Accounting, and Auditing Clerks 1,860 4.7% 0.43% $15.21 $15.70 $32,660 3.1%
43-3051 Payroll and Timekeeping Clerks 490 6.9% 0.11% $16.20 $16.61 $34,560 3.0%
43-4021 Correspondence Clerks 30 9.6% 0.01% $16.03 $15.96 $33,190 2.8%
43-4041 Credit Authorizers, Checkers, and Clerks 120 3.6% 0.03% $17.62 $18.18 $37,820 2.6%
43-4051 Customer Service Representatives 172,710 2.9% 39.93% $11.90 $12.94 $26,920 0.9%
43-4071 File Clerks 180 17.0% 0.04% $12.43 $13.06 $27,170 2.9%
43-4111 Interviewers, Except Eligibility and Loan 380 20.9% 0.09% $14.62 $14.30 $29,740 3.6%
43-4151 Order Clerks 5,010 10.5% 1.16% $12.20 $13.05 $27,150 3.1%
43-4161 Human Resources Assistants, Except Payroll and Timekeeping 710 3.7% 0.17% $15.73 $16.30 $33,900 1.6%
43-4171 Receptionists and Information Clerks 1,820 17.5% 0.42% $11.01 $11.52 $23,950 2.2%
43-4181 Reservation and Transportation Ticket Agents and Travel Clerks (8) (8) (8) $11.15 $11.48 $23,880 2.4%
43-4199 Information and Record Clerks, All Other 290 18.3% 0.07% $16.79 $16.64 $34,600 5.9%
43-5021 Couriers and Messengers (8) (8) (8) $10.21 $10.75 $22,350 3.9%
43-5031 Police, Fire, and Ambulance Dispatchers (8) (8) (8) $19.93 $19.01 $39,550 10.1%
43-5061 Production, Planning, and Expediting Clerks (8) (8) (8) $16.24 $17.17 $35,720 4.9%
43-5071 Shipping, Receiving, and Traffic Clerks 400 25.7% 0.09% $9.83 $11.66 $24,250 4.8%
43-5081 Stock Clerks and Order Fillers 350 21.8% 0.08% $11.99 $12.28 $25,540 3.1%
43-5111 Weighers, Measurers, Checkers, and Samplers, Recordkeeping 160 13.2% 0.04% $14.46 $15.53 $32,300 3.5%
43-6011 Executive Secretaries and Executive Administrative Assistants 940 7.1% 0.22% $20.80 $21.54 $44,790 1.8%
43-6014 Secretaries and Administrative Assistants, Except Legal, Medical, and Executive 2,810 8.7% 0.65% $14.13 $14.48 $30,110 1.8%
43-9011 Computer Operators 230 15.1% 0.05% $16.03 $17.18 $35,730 3.8%
43-9021 Data Entry Keyers 1,080 8.8% 0.25% $12.79 $13.20 $27,460 3.0%
43-9051 Mail Clerks and Mail Machine Operators, Except Postal Service 400 21.7% 0.09% $12.36 $12.89 $26,810 2.7%
43-9061 Office Clerks, General 3,140 5.1% 0.73% $12.19 $12.97 $26,970 1.2%
43-9071 Office Machine Operators, Except Computer 80 11.1% 0.02% $11.59 $12.50 $26,000 5.3%
43-9111 Statistical Assistants 40 31.5% 0.01% $16.96 $19.56 $40,670 9.0%
43-9799 Office and Administrative Support Workers, All Other* 860 11.4% 0.20% $14.39 $15.36 $31,960 3.9%
49-0000 Installation, Maintenance, and Repair Occupations major 1,480 5.3% 0.34% $23.63 $22.20 $46,170 5.5%
49-1011 First-Line Supervisors of Mechanics, Installers, and Repairers 230 22.1% 0.05% $27.79 $28.64 $59,570 4.3%
49-2022 Telecommunications Equipment Installers and Repairers, Except Line Installers 590 5.7% 0.14% $23.93 $21.62 $44,970 8.2%
49-9052 Telecommunications Line Installers and Repairers 50 8.1% 0.01% $26.83 $27.18 $56,540 3.2%
49-9071 Maintenance and Repair Workers, General 340 12.2% 0.08% $13.01 $14.30 $29,740 4.7%
51-0000 Production Occupations major 250 12.1% 0.06% $12.62 $14.20 $29,540 5.7%
51-1011 First-Line Supervisors of Production and Operating Workers 50 30.3% 0.01% $19.53 $20.63 $42,910 6.0%
51-5112 Printing Press Operators 40 40.8% 0.01% $14.92 $14.84 $30,880 5.4%
51-9061 Inspectors, Testers, Sorters, Samplers, and Weighers 50 29.9% 0.01% $13.09 $14.89 $30,970 8.4%
51-9399 Production Workers, All Other* 30 13.3% 0.01% $13.37 $13.47 $28,020 3.4%
53-0000 Transportation and Material Moving Occupations major 320 16.0% 0.07% $11.18 $12.93 $26,890 3.8%
53-3033 Light Truck or Delivery Services Drivers 80 34.8% 0.02% $13.21 $15.00 $31,200 12.3%
53-7062 Laborers and Freight, Stock, and Material Movers, Hand 70 22.1% 0.02% $11.46 $12.43 $25,850 3.6%
53-7064 Packers and Packagers, Hand 120 27.2% 0.03% $10.17 $11.14 $23,180 4.9%

About May 2011 National Industry-Specific Occupational Employment and Wage Estimates

(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly mean wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.

(8) Estimate not released.



Other OES estimates and related information:

May 2011 National Occupational Employment and Wage Estimates (cross-industry estimates)

May 2011 State Occupational Employment and Wage Estimates (cross-industry estimates)

May 2011 Metropolitan and Nonmetropolitan Area Occupational Employment and Wage Estimates (cross-industry estimates)

May 2011 National Industry-Specific Occupational Employment and Wage Estimates

List of Occupations in SOC Code Number Order

List of Occupations in Alphabetical Order

Download May 2011 Occupational Employment and Wage Estimates in Zipped XLS files

Technical notes

 

Last Modified Date: March 27, 2012