Landmark Dining Case Study Packet 2005

The Baldrige Case Study Packet is composed of documents used to train Baldrige Examiners and of the Examiners' working documents in the evaluation process. As such, it demonstrates the Baldrige Award application and evaluation processes and provides insight into and understanding of the Criteria on which evaluations are based.  The case study packet is a useful tool that includes information relating to scoring, Criteria and examination processes, as well as illustrating the format for an application.

In addition to their use by Examiners and applicants, the packet materials are used by state and local award programs across the United States and in the internal award programs of many organizations. Countries around the world also have used the documents in the creation of their Baldrige-based award programs. Self-assessment and self-improvement uses of the case study packet are limitless, and outreach efforts of the Baldrige community are strengthened by use of the materials in this packet.

The individual documents contained in the case study packet are described further in the Executive Summary.

The Landmark Dining, Inc. Case Study was written by Jackie Beede (co-team leader), Laura Huston (co-team leader), Bruce R. Beede, Jon F. Gray, Henry W. Grimmick, Barry C. Johnson, Carol A. Knight-Wallace, Geri A. Markley, and Rebecca Winters.

Additional case studies can be found in the Baldrige Materials Archive, and additional resources for members of the Board of Examiners can be found in the Examiner Resource Center.

Modified Version of the Case Study (with Criteria Questions)

PDF Version

This document, a modified version of the Landmark Dining, Inc., Case Study, is designed as a training tool to help readers become familiar with the Baldrige Criteria for Performance Excellence.  The full texts of Criteria questions are included in boxes preceding the application material that responds to those questions. 

This document is NOT intended for use as a template for preparing an actual application for the Baldrige Award.  With the inclusion of the Criteria questions, this text exceeds the maximum page count allowed per application.  Information on application specifications is available in the document entitled Baldrige Award Applications Forms.

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