Forgot My Username
If you have successfully signed in to MyMedicare.gov in the past and have forgotten your username,
you can request a username reminder.
To retrieve your username,click on Trouble Signing In? on the “Welcome to MyMedicare.gov” page,
select Forgot Username, and then follow the simple instructions.
Forgot My Password
If you have successfully signed in to MyMedicare.gov in the past and have forgotten your password,
you can create a new password by successfully answering the secret question you chose during
registration.
To change your password, click on Trouble Signing In? on the “Welcome to MyMedicare.gov” page,
select Forgot Password, then follow the simple instructions.
If you would like, you can also view the
How do I gain access to my information if I cannot remember my password?
online video demonstration.
Forgot My Username and Password
If you have successfully signed in to MyMedicare.gov in the past and have forgotten both your username and password, click on Trouble Signing In? on the “Welcome to MyMedicare.gov” page. Select Forgot Username and Password, then follow the simple instructions.
Note: If you become locked out of your account, go to
My Account is Locked
for more information about what you can do.