Find answers to most of your questions by clicking the links below. You can also Search by keyword to find answers quickly.
Contact the Federal Student Aid Information Center using one of the options below.
Live Help is a secure online chat session where you can ask our customer service representatives a question.
Monday through Friday: 8:00 a.m. - 10:00 p.m.(Eastern Time) Not available on Saturdays, Sundays and federal holidays.
You can call us at 1-800-4-FED-AID (1-800-433-3243) or 319-337-5665.
If you are hearing impaired call the TTY line at 1-800-730-8913.
Monday through Friday: 8:00 a.m. - 10:00 p.m.(Eastern Time)Not available on Saturdays, Sundays and federal holidays. You can use our automated telephone services to get recorded information and conduct some business 24 hours a day.
Use the online form to ask your question, send us your comments, or alert us to a technical issue you are having. One of our customer service representatives will reply back via e-mail. Or, if you prefer, you can e-mail us at FederalStudentAidCustomerService@ed.gov
You can e-mail us anytime. We'll respond within one day, except for Sundays and federal holidays.