Medical Office Survey on Patient Safety Culture
The Agency for Healthcare Research and Quality (AHRQ) has sponsored the development of this survey on patient safety culture, as part of its goal is to support a culture of safety and quality improvement in the Nation's health care system. This survey tool can be used to assess the safety culture of a medical office as a whole, or for specific units within medical offices, as well as to track changes in patient safety over time and evaluate the impact of patient safety interventions.
This guide was prepared by Westat, Rockville, MD, under Contract No. 233-02-0087 (Task Order No. HHSP233000018T).
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By Joann Sorra, Ph.D.,
Martha Franklin, M.A.,
Suzanne Streagle, M.A., Principal Investigators
Contents
Part One: Survey User's Guide
Chapter 1. Introduction
Development of the Medical Office Survey on Patient Safety Culture
Defining a Medical Office
Identifying Who Should Complete the Survey
Safety Culture Dimensions Measured in the Survey
Modifying or Customizing the Survey
Contents of This Survey User's Guide
Chapter 2. Getting Started
Determine Available Resources, Project Scope, and Schedule
Plan Your Project
Decide Whether To Use an Outside Vendor
Form a Project Team
Chapter 3. Determining Your Data Collection Methods
Decide How Surveys Will Be Distributed and Returned
Establish a Point of Contact
Chapter 4. Establishing Data Collection Procedures
Publicize and Promote the Survey
Follow Survey Administration Steps
Decide Whether To Use Survey Identifiers
Develop and Assemble Survey Materials
Track Responses and Calculate Preliminary Response Rates
Close Out Data Collection
Chapter 5. Conducting a Web-Based Survey
Consider the Pros and Cons of Web-Based Surveys
Design and Pretest the Web-Based Survey
Develop a Web-Based Data Collection Plan
Chapter 6. Preparing and Analyzing Data and Producing Reports
Identify Incomplete Surveys
Calculate Final Response Rate
Edit, Code, and Enter the Data
Check and Electronically Clean the Data
Analyze the Data and Produce Reports of the Results
Submit Your Data to the Medical Office Comparative Database
Technical Assistance
References
Part Two: Survey Materials
Survey Form (PDF
File, 220 KB [Plugin Software Help]; Word® File, 180 KB [Plugin Software Help])
Safety Culture Items and Dimensions
Sample Page from PowerPoint® Survey Feedback Report Template
Appendixes
Appendix A. Sample Data Collection Protocol for the Medical Office Point of Contact: Paper Survey
Appendix B. Medical Office Background Characteristics
AHRQ Publication No. 08(09)-0059
Current as of December 2008
Internet Citation:
Sorra J, Franklin M, Streagle S. Survey User's Guide: Medical Office Survey on Patient Safety Culture. AHRQ Publication No. 08(09)-0059, December 2008. Agency for Healthcare Research and Quality: Rockville, MD. http://www.ahrq.gov/qual/mosurvey08/