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INTRODUCING...
The Federal Service Desk
EPLS Users:
We are pleased to introduce you to a new source of help for your questions about the EPLS (epls.gov) system.
The
Federal Service Desk (FSD) launched in June 2009 as a project of the
GSA's Integrated Acquisition Environment (IAE). At the Federal Service
Desk (fsd.gov) you can now:
- Find information you need by searching several ways in the Answer Center
- Submit a request online for service
- Check on your help desk ticket online
- Give us feedback through a customer satisfaction survey
- Chat live with a Customer Service Representative
- Phone us toll free at 1-866-606-8220
- Phone us internationally at 334-206-7828
Over
the next year or so, additional systems will gradually transition to
FSD for their help desk support. We hope you take advantage of the full
range of services.