Customer Service Representatives
Also called: Customer Service Representative, Account Manager, Client Services Representative, Account Representative
What they do:
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
On the job, you would:
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
Business
Arts and Humanities
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Basic Skills
Social
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Verbal
Ideas and Logic
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People interested in this work like activities that include
leading, making decisions, and business. They do well at jobs that need:
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You might use software like this on the job: Customer relationship management CRM software
Network conferencing software
Contact center software
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New job opportunities are very likely in the future.
$30,610
per year, on average
This work is part of the green economy. |
You might like a career in one of these industries:
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See more details at O*NET OnLine about customer service representatives.