First-Line Supervisors of Retail Sales Workers
Also called: Manager, Store Manager, Assistant Manager, Department Manager
What they do:
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
On the job, you would:
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Business
Arts and Humanities
Math and Science
Education and Training
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Basic Skills
Social
Problem Solving
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Verbal
Ideas and Logic
Math
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People interested in this work like activities that include
leading, making decisions, and business. They do well at jobs that need:
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You might use software like this on the job: Point of sale POS software
Time accounting software
Calendar and scheduling software
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You might like a career in one of these industries:
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See more details at O*NET OnLine about first-line supervisors of retail sales workers.