Contact Information

  • General SEVP Questions: Please e-mail SEVP@ice.dhs.gov or call the SEVP Response Center at (703) 603-3400 between the hours of 7:00 a.m. and 5:00 p.m. ET, except holidays.
  • I-901 Fee Questions and Payment Issues: Visit the I-901 section of the SEVP website, then send an e-mail to fmjfee.SEVIS@dhs.gov or call the I-901 Fee Hotline at (212) 620-3418.
  • I-515A Issues:Send an email to SEVIS.I-515@dhs.gov.
  • Student Questions: First, contact the P/DSO listed on your Form I-20.
  • Exchange Visitor Questions: First, contact the RO/ARO listed on your Form DS-2019.
  • SEVIS System Technical Help: Call the SEVIS Help Desk at (800) 892-4829 between 8:00 a.m. and 8:00 p.m. ET or e-mail SEVIShelpdesk@hp.com.
  • Initial School Certification Questions: Please e-mail schoolcert.SEVIS@dhs.gov or call (703) 603-3591. Please note: this e-mail address may only be used for school officials with pending Form I-17 petitions. If you have not yet applied, please contact SEVP@ice.dhs.gov.
  • Form I-17 Update Questions: Please e-mail update.SEVIS@dhs.gov. Please note: this is for any questions related to updating your Form I-17.
  • Recertification Questions: Please e-mail recert.SEVIS@dhs.gov. Please note: this is for any questions related to recertification.
  • DMV/Driver's License or SSA/Social Security Number Questions: Please review our fact sheet for common issues, troubleshooting, and SEVP contact information.

Mailing Address

Student and Exchange Visitor Program
Attn: (Branch Name or Job Title)
SEVP MS 5600, DHS/ICE
500 12th Street, SW
Washington, D.C. 20536-5600

SEVP Response Center

(703) 603-3400
Our offices are open Monday through Friday, 7:00 a.m. and 5:00 p.m. ET, except holidays.
Our goal is to answer your questions during your initial call. If your question or issue requires research, we will respond as quickly as possible.

Study in the States Contact Information

Study in the States is a Department of Homeland Security resource for international students, exchange visitors, and school officials. Study in the States is a one-stop repository of accurate, timely and relevant news, information and guidance on the rules, regulations, policies and procedures pertaining to international students who are studying in the United States. By making information more accessible, Study in the States enhances national security while encouraging the best and brightest international students to study and learn about expanded post-graduate opportunities in the United States.

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