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Guidance On Aviation Rules and Statutes
Guidance
Date
Subject
May 17, 2012
Use of the term “free” in air fare advertisements and disclosure of consumer costs in award travel
April 19, 2012
Website information on consumer complaints and use of insecticides in aircraft cabins
February 28, 2012
Guidance on the use of rounding in air fare advertisements
February 21, 2012
Additional Guidance on Airfare / Air Tour Price Advertisements
December 5, 2011
College Bowl Games and Playoffs
October 3, 2011
Advertising air fares on social media sites
August 5, 2011
Notice of enforcement policy: oversale notice for foreign carriers
April 28, 2011
Rights of small entities to enforcement fairness, and policy against retaliation
March 4, 2011
Guidance re GDS/OTA display bias
February 11, 2011
Policy on e-cigarettes
February 1, 2011
Warning letter re GDS/OTA display bias
January 10, 2011
Guidance on disclosure of code-share service
November 9, 2009
Inflation Adjustments to Montreal Convention Liability Limits
October 28, 2009
Use of passenger-supplied electronic respiratory assistive devices on aircraft
October 9, 2009
Limits on baggage settlements
May 13, 2009
Disability Rule: Frequently Asked Questions
March 26, 2009
International service: (1) baggage exclusions, (2) responsibility of codeshare carriers
May 13, 2008
Disclosure of charges for checked baggage
July 17, 2007
Additional guidance concerning service animals re travel to the United Kingdom
February 20, 2007
Guidance concerning service animals re travel to the United Kingdom
December 13, 2006
College Bowl Games and Playoffs
April 21, 2006
Reporting oversales: value of travel vouchers
July 28, 2005
Accessible aircraft lavatories: providing accurate information to consumers
June 1, 2005
Honoring tickets of insolvent airlines: additional guidance
September 4, 2003
Advertising: "free" tickets, disclosure of fees
January 23, 2003
Honoring tickets of insolvent airlines: more information
November 14, 2002
Honoring tickets of insolvent airlines: additional information
August 8, 2002
Honoring tickets of insolvent airlines
Updated: Wednesday, September 26, 2012
Contact Us
Office of Aviation Enforcement and Proceedings
Aviation Consumer Protection Division
1200 New Jersey Ave, SE
Washington
DC
20590
Phone:
(202) 366-2220
TTY / Assistive Device Number:
(202) 366-0511
8:30am-5:00pm ET, M-F
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