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Going Beyond the Traditional Quality Function

I spent a couple of days last week in Washington  D.C. at a forum of a new organization called the Smart Manufacturing Leadership Coalition. I must say the Coalition  had assembled a remarkable group of interests from manufacturing, government,...

September Roundup: “Fast” Quality vs. “Slow” Quality

The product development process moves fast these days—and so should quality. Or should it? I posed this question to ASQ’s Influential Voices bloggers in September. Can quality maintain its integrity in the face ever-increasing pressure to move fast?...

Costs and Savings of Six Sigma Programs

In the October Quality Management Journal, a study of 28 organizations implementing Six Sigma shows that effective implementation led to an average savings of 1.7 percent of revenues and an average return of more than $2 in direct savings for every...