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 Access to Care Information Sheet :
Scheduling Medical Appointments |
You may schedule medical appointments at Blanchfield Army Community Hospital by calling the Appointment Line at 270-798-4677 (HOSP) or 931-431-4677 between the hours of 6 a.m. – 6:30 p.m., Monday through Friday. You may also schedule appointments by logging into www.tricareonline.com  . A password is required and it only takes a few minutes to register and get a password.
There are always patients who would be happy to make use of a missed appointment time. To ensure someone else can get the care they need, if you ever find that you will not be able to make it to an appointment, please cancel your appointment by calling the Appointment Line at 270-798-4677 (HOSP) or 931-431-4677 between the hours of 6 a.m. – 6:30 p.m., Monday through Friday. After hours and on weekends, please call 270-798-8643 (VOID) to cancel an appointment.
NEED MEDICAL CARE AFTER DUTY HOURS?
If you or your Family members require medical care after duty hours, please call 911 or go to the nearest emergency room. Blanchfield Army Community Hospital has an Emergency Center open 24 hours a day, 7 days a week as well as an Urgent Care Center open from 6 a.m. to 1 a.m. daily.
Standards of Care |
APPOINTMENT TYPE |
ACCESS TO CARE STANDARD |
ENHANCED ACCESS TO CARE STANDARD** |
Acute |
24 Hours |
24 Hours |
Routine |
7 Days |
3 Days |
Wellness |
28 Days |
7 Days |
PCM |
28 Days |
1 Day of WTU Assignment |
Specialty |
28 Days |
7 Days |
Established
(Follow-up) |
Provider Designated |
Provider Designated |
** Enhanced Access to Care Standards apply to deploying service members (within 90 days of deployment), Soldiers completing reintegration (RSRP), and Soldiers assigned to the WTU
ACUTE APPOINTMENT DEFINITION. An urgent (acute) care appointment is reserved for non-emergent, urgent care that is typically delivered by an MTF or network Primary Care Manager (PCM). Acute care services for Active Duty and TRICARE Prime enrollees shall be scheduled no greater than 24 hours from the time the need for this appointment is determined. Exception: Beneficiaries may waive the 24-hour access standard.
ROUTINE APPOINTMENT DEFINITION. A routine care appointment is designated for patients who require a visit with their PCM for a new healthcare problem that is not considered urgent. Routine care for Active Duty and TRICARE Prime enrollees shall be scheduled within seven calendar days from the time the need for this appointment is determined. Exception: Beneficiaries may waive the 7-Day access standard.
WELLNESS and PCM APPOINTMENT DEFINITION. A wellness care appointment is designated for patients who require a visit for a wellness/or preventive health concern or with their PCM for an initial visit. This wellness care for Active Duty and TRICARE Prime enrollees shall be scheduled within 28 calendar days from the time the need for this appointment is determined. Exception: Beneficiaries may waive the 28-Day access standard.
SPECIALTY APPOINTMENT DEFINITION. A specialty care appointment is designated for patients who require an initial consult, referral, or initial self-referral. Specialty care for Active Duty and TRICARE Prime enrollees shall be scheduled within 28 calendar days from the time the need for this appointment is determined. A specialty care appointment also includes procedures designated for patients in need of medical procedures.
ESTABLISHED APPOINTMENT DEFINITION. An established care appointment is designated for patients who require follow-up care. Established care for Active Duty and TRICAE Prime enrollees shall be scheduled in accordance with the provider designated time frame. |
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