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New Parent Support Program
Link for this page:  http://www.militaryhomefront.dod.mil/sp/newparentsupport/faqs
 
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Frequently Asked Questions

The following are Frequently Asked Questions about New Parent Support programs and services. Please click on the question and the answer will appear. Click again to hide the answer.

 

Who is eligible for the New Parent Support Program (NPSP)?

NPSP services are available to all families who are expecting a child and/or who have at least one child under the age of three (age five for Marine Corps) and who are eligible for treatment in a military medical treatment facility.

Is the program available to separated and retired service members?

The program is available to all families that are eligible to receive treatment in a military medical treatment facility.  This applies whether the treatment is available at no cost or if a fee must be paid.  Services are available to retiree families on a space available basis.

For those who have separated from active duty, eligibility to continue to receive government-sponsored healthcare depends on the nature of the separation.  For specific health insurance questions, call the Health Benefits Advisor at the nearest military medical treatment facility.  The transition assistance office at every installation can also help answer these questions. 

What professional credentials are required of NPSP staff?

All NPSP staff must complete a criminal background check and all professional NPSP staff must be degreed and licensed as one of the following:

  • Licensed Clinical Social Worker
  • Licensed Marriage and Family Therapist
  • Registered Nurse
How are NPSP service providers supervised?

NPSP staff is supervised by the installation Family Advocacy Program Manager who also must be a licensed and degreed professional.  The program is guided by the installation Family Advocacy Committee (FAC).  In addition, the program is supervised according to the policies and guidelines of the contracted agency.

Is the program the same in all the Services?

Congress required that each Service's NPSP provide home visits to eligible high-risk families.  Beyond meeting that initial requirement, the Services and individual installations tailor their NPSPs to meet the specific needs of their communities.

How are NPSP services prioritized?

Although a basic level of service is generally available to all eligible families, first priority for more intensive services is given to families in greatest need.  For example, home visits are resource intensive and may be limited to those families who have been identified as being at risk for child abuse.  Other program resources, such as parenting classes, playgroups, and referrals to community resources, are open to all eligible families.

How is need status determined?

Families are evaluated to determine whether they are high needs.  Evaluation is accomplished using research-based screening tools and clinical assessments to identify families that have certain risk factors, such as high stress, multiple challenges, or limited parenting skills.

Why aren't home visits available to all eligible families regardless of need status?

Since home visits require a considerable amount of time and resources, home visits per family may be limited or unavailable unless the family has been identified as being high needs.  For this reason, Congress decided to refocus the program as a secondary prevention program in order to ensure that the most urgent needs are met. However, other funding initiatives allow many installations to provide home visit services to all interested and eligible families regardless of risk. Typically, these expanded services are limited to a certain number of visits, unless concerns are noted by NPSP staff.

Why is home visiting a required component of NPSP?

In the 1970's, Dr. Henry Kempe at the University of Colorado conducted research on the prevention of child abuse and neglect.  He found that home visitation for at-risk families produced statistically significant decreases in child abuse and neglect.  Since then, additional research and experience from child abuse prevention programs has reinforced the value of these programs, with home visitation consistently showing the greatest impact.  Therefore, the core program required of the Department of Defense (DoD) by federal law is home visiting.

What do NPSP social workers do?

The multidisciplinary NPSP team is an essential component of the program. The social worker brings a clinical knowledge base as well as relevant experience to complement and support the services provided by the nurse home visitor.  The social worker provides a thorough assessment addressing the family's strengths, needs, issues, and concerns as well as any clinical considerations. The social worker's expertise in providing short-term solution focused interventions assists families in reaching their goals.  Parents who have concerns related to their relationships, emotions, childhood abuse, discipline strategies, etc. can be assisted by the social worker.

What parenting classes are offered?

Parenting classes vary according to local needs, interests, and resources. Typical programs include newborn baby care and positive parenting/behavior management.  Some programs include special interest classes, such as anger management, raising toddlers, stress management, and family communication. These classes may be offered as part of another program, such as the installation's chaplain's office, through the broader services of the Family Advocacy Program (FAP), or in the local community.  To get more information on parenting classes at the installation, contact the local NPSP.

Can fathers participate in NPSP?

Eligible fathers, regardless of the status of their relationship to the mother, are strongly encouraged to participate in all NPSP activities to include home visits, playgroups, and classes.  Many installations offer programs specifically for expectant or new fathers such as Dads: The Basics, Daddy Boot Camp, and Coaching Young Fathers.

Is NPSP confidentiality covered under HIPAA?

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) requires that health professionals ensure the privacy of health-related information with certain exceptions.  NPSP guidelines mandate confidentiality, and as licensed social workers and registered nurses, NPSP staff is also required to maintain confidentiality except for certain situations:  NPSP staff has a duty to warn if they believe an individual may harm themselves or others, and NPSP service providers are mandated reporters of child abuse and neglect. Once a report has been made, the family will be re-assessed and, if necessary, appropriate services will be provided to protect the child and to help strengthen the family.

What role does the Office of the Secretary of Defense (OSD) play in the New Parent Support Program?

OSD is responsible for regularly monitoring the NPSP, developing and updating relevant policy, and implementing and overseeing Service-wide pilot programs and new initiatives.  OSD works closely with Service Headquarters-level points of contact to ensure that the New Parent Support Programs' needs are being met and to help make the various New Parent Support Programs successful.

How does MilitaryHOMEFRONT support service providers at the installation level?

MilitaryHOMEFRONT provides installation service providers with current and reliable information on program-related initiatives and news; links to relevant policies and legislation; Service-specific program links; training resources, promotional materials, and management tools; and recommendations intended to help service providers excel even further in providing comprehensive and high quality NPSP services.

How can Military OneSource support NPSP service providers?

Military OneSource provides a comprehensive service to assist with virtually any quality of life question or concern.  Military OneSource can help identify local parenting resources and provide lists of online websites that describe governmental and non-governmental assistance.  Military OneSource is a particularly valuable resource for service providers working with families living in geographically remote areas that are not located near an installation.

NPSP service providers may also refer clients to the counseling services available through Military OneSource.  Military OneSource provides non-medical counseling services to address short-term concerns (limited to twelve sessions per person, per issue). These counseling sessions are not designed to address long-term issues, such as child and domestic abuse, suicidal ideation, and mental illness.  People in need of long-term treatment are referred to a military medical treatment facility and/or TRICARE for services. Military OneSource face-to-face counseling sessions are short-term, problem-focused sessions that deal with emotional well-being on a variety of issues, such as improving relationships at home and at work, marital issues, grief and loss issues (normal reactions that would benefit from short-term support), adjusting to a change in situation (such as a return from deployment), and other issues that are non-medical in nature. Military OneSource counselors are licensed, credentialed, and experienced and can be a particularly valuable resource for Reservists and members of the National Guard who live in remote areas or for those who are not located near a military base.  Active duty, National Guard and Reserve service members, DoD civilian personnel designated as Civilian Expeditionary Workforce members and their families are eligible to receive counseling services from Military OneSource and MFLCs.

In an effort to further increase access to support, Military OneSource now offers online consultations and Short-Term Solution-Focused Telephonic (STSF-T) Consultation. While referrals to non-medical, face-to-face counseling sessions continue for those stationed in the United States, Puerto Rico, and the U.S. Virgin Islands, the new expanded service provides an online or telephonic consultation option for those who are unable to attend face-to-face counseling sessions due to their overseas location or other circumstances.

 

To contact Military OneSource by phone, twenty-four hours a day, seven days a week, call Stateside at 1-800-342-9647. The Military OneSource website lists specific dialing information for other countries.