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U.S. Immigration and Customs Enforcement (ICE) is committed to intelligent, effective, safe and humane enforcement of the nation's immigration laws. ICE seeks to enforce those laws fairly and with respect for individual rights and circumstances. To these ends, ICE has created the position of public advocate. The public advocate works directly for ICE's Executive Assistant Director of Enforcement and Removal Operations (ERO). This individual builds constructive relationships with the community and helps resolve problems or concerns. The public advocate works with stakeholders that include individuals, public, nongovernmental organizations, faith-based organizations and advocacy groups.
The public advocate:
You may contact the Public Advocate Office by calling the ICE Community Hotline at 1-888-351-4024 from 8 a.m. to 5 p.m. (EDT), Monday through Friday.
Andrew Lorenzen-Strait
Public Advocate for Enforcement and Removal Operations
Andrew Lorenzen-Strait is the public advocate for Enforcement and Removal Operations (ERO), U.S. Immigration and Customs Enforcement (ICE), U.S. Department of Homeland Security (DHS), Washington, D.C.
Prior to this position, he served as the senior advisor for ERO's Detention Management Division, where he advised on policy and oversight for the administrative custody of an average of 400,000 detainees each year. He also served as a lead advisor on ICE's efforts to reform the current immigration civil detention system.
Mr. Lorenzen-Strait, who began his career with ICE in 2008, has an extensive background in federal law enforcement and immigration policy. He previously served as the agency's chief public engagement officer in ICE's Office of State, Local and Tribal Coordination and as the special assistant for policy and outreach in ICE Office of Policy. Mr. Lorenzen-Strait has worked in a variety of federal law enforcement agencies, including service as a senior analyst for the U.S. Secret Service and as a presidential management fellow.
Mr. Lorenzen-Strait holds a Bachelor of Arts in political science from the University of California at Irvine, a juris doctorate with an emphasis in child advocacy from Whittier Law School, and a certificate in national security leadership and decision-making from the U.S. National Defense University. In 2007, Mr. Lorenzen-Strait was named the Maryland Attorney of the Year for providing pro bono services to Community Legal Services of Prince George's County.
Mr. Lorenzen-Strait is a member of the Maryland and U.S. Supreme Court bars.
Today, I am honored to be named U.S. Immigration and Customs Enforcement's (ICE) first-ever public advocate. As ICE continues to implement detention reforms and other enforcement-related initiatives, my staff and I will serve as a point of contact for individuals, including those in immigration proceedings, nongovernment organizations, and other community and advocacy groups, who have concerns, questions, recommendations or important issues that they would like to raise.
While this new role will be challenging, I believe it will reap significant rewards for ICE as well as for stakeholders. As we work to enact significant policy changes to focus the agency's immigration enforcement resources on sensible priorities, implement policies and processes that prioritize the health and safety of detainees in our custody while increasing federal oversight, and improve the conditions within the detention system, I will strive to expand and enhance our dialogue with the stakeholder community.
I have committed the greater part of my life to public service. Since 2008, I have served with ICE, first as an advisor and analyst on policies related to immigration enforcement, detention and juveniles, and most recently as the senior advisor for Enforcement and Removal Operation's (ERO) detention management division. Prior to that, I served as an attorney and was recognized as the Maryland Attorney of the Year for Pro Bono Service working with Community Legal Services of Prince George's County.
In my new position, I will have four main duties:
I am thrilled to assume this new role and proud of this agency for valuing community input and emphasizing transparency and accessibility as ICE continues to pursue common sense enforcement priorities and sound policy reforms. I hope you'll reach out to me with your questions, comments and concerns. I am here to assist you.
U.S. Immigration and Customs Enforcement's (ICE) Enforcement Removal Operations (ERO) is committed to a transparent process and to resolving your concerns at the earliest opportunity available. For this reason, concerns or questions regarding ICE practices, policies and/or programs should first be directed to the local field liaison.
Use this map to contact one of our 24 field liaisons.
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In your correspondence to the field liaison, please always provide the following:
NOTE: In order for ERO to share any information regarding another individual, you MUST provide a signed privacy waiver or G-28 if you are the alien's legal representative.
The public advocate is established to help those who have not been able to resolve a problem through traditional channels. Prior to contacting the public advocate, you must first try and resolve your request or concern at the field level. Please include a detailed description of all your attempts to resolve the concerns.
You may contact the Public Advocate by calling the new ICE Community Hotline at 1-888-351-4024 during regular business hours, 8 a.m. to 5 p.m. EDT, or you may email the public advocate.
Learn more about the ICE Community Hotline.
Note: If you elect to communicate with ICE by email, please be aware that sending sensitive personal information by email is not secure. If you would like to send sensitive personal information to ICE in a secure manner, please send your inquiry to ICE via U.S. Mail instead.
Detained individuals can call the toll-free hotline at 855-448-6903 if they believe they may be a U.S. citizen or victim of a crime.
To locate an individual currently held in immigration detention, use the Online Detainee Locator System.
For information about your next court date and other case processing status, call the Department of Justice Executive Office for Immigration Review Hotline at 1-800-898-7180. Please note, you will need your alien registration number (A#) to access this line.
U.S. Citizenship and Immigration Services may be able to provide the answer to many frequently asked questions, such as:
To report complaints alleging discrimination based on race, ethnicity, national origin, religion, gender, or disability; violation of rights while in immigration detention or as a subject of immigration enforcement; or any other civil rights, civil liberties, or human rights violation related to a U.S. Department of Homeland Security (DHS) program or activity, contact the DHS Office for Civil Rights and Civil Liberties.
Phone:
Email:
Mail:
(202) 401-1474 or 866-644-8360
CRCLCompliance@hq.dhs.gov
DHS Office for Civil Rights and Civil Liberties
Compliance Branch
245 Murray Lane, SW
Building 410, Mail Stop #0190
Washington, D.C. 20528
To report criminal and noncriminal misconduct by DHS employees and contractors, as well as theft or misuse of DHS funds, property or programs, contact the Office of Inspector General.
Phone:
Fax:
Email:
Mail:
800-323-8603
(202) 254-4292
DHSOIGHotline@hq.dhs.gov
Attn: Office of Investigations – Hotline
Department of Homeland Security
Office of Inspector General/Mail Stop 2600
245 Murray Lane, SW, Building 410
Washington, D.C. 20528
Complaints involving ICE may be sent to the Joint Intake Center (JIC). Allegations of misconduct received by the JIC are screened by the Office of Inspector General and, when warranted, are returned to the JIC for appropriate action by the ICE Office of Professional Responsibility or the U.S. Customs and Border Protection Office of Internal Affairs.
Phone:
Fax:
Email:
Mail:
877-2INTAKE (877-246-8253)
(202) 344-3390
Joint.Intake@dhs.gov
Department of Homeland Security
Joint Intake Center
P.O. Box 14475
1200 Pennsylvania Avenue, NW
Washington, D.C. 20004
To report complaints regarding privacy concerns, contact the ICE Privacy Office.
Phone:
Email:
Mail:
(202) 732-3300
ICEPrivacy@ice.dhs.gov
Privacy Office
U.S. Immigration and Customs Enforcement
500 12th Street, SW, Mail Stop 5004
Washington, D.C. 20536-5004