U.S. Office of Personnel Management www.opm.gov - Recruiting, Retaining and Honoring a World-Class Workforce to Serve the American People

360-Degree Assessment: An Overview (9/97)

An overview of the use of 360-degree feedback. Includes discussion on sources of input, privacy issues, questions, and answers.

The Policy Perspective on Customer Service Standards (4/96)

Provides a summary of legislative, regulatory, and Governmentwide policies that relate to Customer Service Standards.

Communicate! Communicate! (10/96)

Dr. Joseph Greenberg, Professor of Education at George Washington University, provides guidance and suggestions for improving communication effectiveness.

Dealing With the Marginal Performer (6/99)

Reviews the reasons it's important to address marginal performance and provides tips for supervisors who want to help marginal performers improve.

Performance Management Competencies: Communication Skills (Spring 2001)

Explains why it is important for managers to possess excellent communication skills and why they are essential for effective performance management.

Performance-Based Actions (3/09)

Discusses issues dealing with performance-based actions (the reduction in grade or removal of an employee based solely on performance).

Supervisors in the Federal Government: A Wake-Up Call (Summer 2001)

Reviews an OPM study of the status of agencies' efforts to select, develop, and evaluate first-level supervisors.

Managing Teleworkers Requires Topnotch Performance Management Skills (3/09)

Reviews the benefits of teleworking and describes how supervisors can maintain employee performance levels in a teleworking environment.

What Did You Say? The Art of Giving and Receiving Feedback (6/95)

Illustrates an effective model for giving and receiving feedback.

Kennedy Space Center Aims High With Its Goal Performance Evaluation System (Winter 2001)

Describes how the Kennedy Space Center uses an innovative interactive software application to plan, manage, and communicate center-wide initiatives.

Supervisors in the Federal Government: A Wake-Up Call (Summer 2001)

Reviews an OPM study of the status of agencies' efforts to select, develop, and evaluate first-level supervisors.

Strategies for Managing Teleworkers' Performance (5/10)

Describes how the Department of Transportation and the Department of Energy developed strategies to effectively manage teleworkers.