About Us

Who We Are

The Baldrige Program is the nation's public-private partnership dedicated to performance excellence.

The Baldrige Program

• Raises awareness about the importance of performance excellence in driving the U.S. and global economy
• Provides organizational assessment tools and criteria
• Educates leaders in businesses, schools, health care organizations, and government and nonprofit agencies about the practices of best-in-class organizations
• Recognizes national role models and honors them with the only Presidential Award for performance excellence
  

Mission

To improve the competitiveness and performance of U.S. organizations for the benefit of all U.S. residents, the Baldrige Performance Excellence Program is a customer-focused federal change agent that

• Develops and disseminates evaluation criteria
• Manages the Malcolm Baldrige National Quality Award
• Promotes performance excellence
• Provides global leadership in the learning and sharing of successful strategies and performance practices, principles, and methodologies
  
  

Vision

To be the partner of choice for excellence in every sector of the economy

Core Values

• Deliver a consistently positive customer experience
• Value and empower our workforce
• Think and act ethically
• Think and act strategically
  
  

Sustainable Business Model

In 2012, the Baldrige Performance Excellence Program will transition to a sustainable business model including

• Administering the 2012 Award program
• Creating value for organizations and the U.S. economy
• Executing a business plan utilizing the expertise of the Baldrige community
• Managing six taskforces
• Streamlining processes and reallocating resources to new efforts