To play the video, you must have the
Windows Media Player. If you don't have it, you can get it
here.
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Problems Viewing the Video?
We apologize for the
inconvenience. Please tell us what the the problem is. We will promptly try to
fix it.
This page describes a few
common problems and tells how to report them to us via e-mail.
Is the problem blurry or jumpy
video or video that is not displaying at all? This can happen when
- Your Internet connection is
slow
- Internet traffic is heavy
- Not enough memory is available
to your computer (closing other open programs or rebooting the computer can
help)
- Your media player software
needs updating.
While those causes are
beyond our control, we will try to resolve other issues. Please tell us:
- Which video is giving you
problems.
- What the problem seems to
be--the more details you supply, the better.
- What error messages, if any,
are appearing on your computer screen.
- Which media player and version
you are using, for example, Windows Media Player 9.
Please send your report to
Nancy Vanatta.
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