Program evaluation provides a tool for continuous quality improvement and demonstrates the success of the program. The Military Communicty & Family Policy office has primary responsibility for evaluation of the JFSAP and uses the following sources of information:
- vendor deliverable monthly utilization reports
- survey reports from event points of contact on JFSAP team performance
- consultant/counselor and state family program director questionnaires completed at designated intervals during the program implementation
- feedback from command leadership
- focus groups
JFSAP teams are encouraged to use their own evaluation tools and methods to measure
customer satisfaction. |
