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Informing the public about the Federal Reserve
What can I do if I believe I was harmed by servicer error during the foreclosure process?
If you had a mortgage loan on your primary residence and believe you were financially harmed during the mortgage foreclosure process in 2009 or 2010, due to an error by any of the servicers listed below, you may be eligible to have your foreclosure reviewed, and to potentially receive compensation.
You may be eligible for an independent foreclosure review if
- the property securing your mortgage was your primary residence
-
your mortgage was in the foreclosure process (initiated, pending, or completed) at any time between January 1, 2009, and December 31,
2010, and
- your mortgage was serviced by one of the following mortgage servicers:
| America's Servicing Company | Countrywide | National City |
| Aurora Loan Services | EMC | PNC |
| BAC Home Loans Servicing | Everbank/Everhome | Sovereign Bank |
| Bank of America | Financial Freedom | SunTrust Mortgage |
| Beneficial | GMAC Mortgage | U.S. Bank |
| Chase | HFC | Wachovia |
| Citibank | HSBC | Washington Mutual (WaMu) |
| CitiFinancial | IndyMac Mortgage Services | Wells Fargo Bank |
| CitiMortgage | Metlife Bank | Wilshire Credit Corporation |
Information about the review process, including instructions on how to request an independent review, is available on a website set up by the servicers, and also has been provided in mailings to borrowers who may be eligible for a review. In addition, you can get information by calling (888) 952-9105, Monday through Friday, 8 a.m. – 10 p.m. ET, or Saturday, 8 a.m. – 5 p.m. ET. There are no costs associated with being included in the review; the review is a free program. The deadline to submit a Request for Review Form is December 31, 2012.
Additional information is also available on the Federal Reserve's website: What You Need to Know: Independent Foreclosure Review.
Whether or not you are eligible for an independent foreclosure review, you may always file a complaint directly with your servicer or with the servicer's regulatory agency. The Federal Reserve Consumer Help website is available to help consumers file complaints involving financial institutions and offers other valuable resources to consumers, such as tips for avoiding foreclosure scams. Visit Federal Reserve Consumer Help online, call toll free (888) 851-1920 from 8:00 a.m. to 6:00 p.m. CT, or write to Federal Reserve Consumer Help, PO Box 1200, Minneapolis, MN 55480.
Free foreclosure prevention assistance is also available through HOPE NOW, an alliance of mortgage companies, mortgage counseling agencies approved by the Department of Housing and Urban Development (HUD), other mortgage market participants, and investors. Visit HOPE NOW 
online or call (888) 995-HOPE.