The Workplace Conflict Resolution initiative provides Alternative Dispute Resolution (ADR) services such as mediation, facilitation, and consultation through the COnflict REsolution (CORE) PLUS Program. Any employee, supervisor, and manager who wants to address and resolve interpersonal conflicts and disputes may directly and confidentially access our CORE services.

CORE services include:

• Mediation
• Facilitation
• Conflict Management for Teams
• Conflict Coaching
• Climate Assessment
• Specialized Training and Assessment Instruments
  • Myers-Briggs Type Indicator (MBTI)
  • Personal DISCernment Indicator (PDI)
  • Thomas Kilman Conflict Mode Inventory (TKI)
• Consultation
• Referral Network

 

CORE helps individuals and teams:

• Work more effectively together as supervisors, employees, managers, and co-workers
• Break down communication barriers that contribute to conflict in the work environment
• Learn how to handle difficult conversations, such as those concerning performance, staff relationships, work assignments, evaluations, and awards
• Overcome communications or personality differences that create teamwork challenges
• Address the interpersonal stresses and strains within and between teams

What can you expect:

• Principles of Conflict Resolution (PDF)
• Frequently Asked Questions (PDF)
• Model Standards of Conduct for Mediators (Word doc)
• Mediation Documents

Articles of Interest:

• Bullying in the Workplace (PDF)
• "Bullying at Work" (PDF)