Social Security

Agency Strategic Plan Fiscal Years 2008 - 2013

In this strategic plan, we lay out the incremental steps we must all take to reach our greater vision for the Social Security Administration. We are an organization of great skill and accomplishment; we know what needs to be done and how to do it. This strategic plan charts the course that will enable us to maintain a strong level of performance on core workloads and work toward long-term improvement of our service to the public by concentrating on four goals: 1) eliminate our hearings backlog and prevent its recurrence; 2) improve the speed and quality of our disability process; 3) improve our retiree and other core services; and 4) preserve the public's trust in our programs. Additionally, the plan recognizes that our employees and information technology are absolutely critical to our success. Only by investing properly in both our employees and new technology can we hope to achieve our ambitious goals.

• Our Values (793KB pdf)

• Summary of our Goals and Objectives (670KB pdf)

• Message from the Commissioner (459KB pdf)

• What We Do /Challenges We Face(1.4MB pdf)

• Examples of Increasing Workloads (1.4MB pdf)

• Strategic Goal 1 - Eliminate our hearings backlog and prevent its recurrence (3.2MB pdf)

• Strategic Goal 2 - Improve the speed and quality of our disability process (3.0MB pdf)

• Strategic Goal 3 - Improve our retiree and other core services (2.5MB pdf)

• Strategic Goal 4 - Preserve the public's trust in our programs (2.2MB pdf)

• Special Initiative - Encourage Saving (1.5MB pdf)

• Key Foundational Elements (2.5MB pdf)

• Conclusion (3.1MB pdf)

• Appendices (1.4MB pdf)

  • Who We Are/Where We Are (3.2MB pdf)

  • External Factors We Must Watch (2.3MB pdf)

  • How We Evaluate Our Programs (1.5MB pdf)

  • What We Will Do/How America Benefits (1.4MB pdf)

Full version of the Strategic Plan (19MB pdf).
NOTE: This version is very large and may take some time to download.

Trifold summary (344KB pdf)