If you have a question or issue that is not covered by the Answers to Mortgagee Questions, contact HUD's Single Family Insurance Operations Division (SFIOD) as follows:
For a batch file transmission problem with a payment, contact the HITS Help Desk
For issues concerning the collection process for Periodic (monthly) premium, email: SfpaygovPeriodic@hud.gov
For issues concerning Alternate Report Retrieval, email: LenderAssistance@hud.gov
For issues concerning data quality (e.g., mortgage record correction), contact: Systems Management Branch, Data Quality Control Section
For lender refunds, email: LendersRefunds@hud.gov
The FHA Resource Center can also be contacted for FHA Connection issues not relating to monthly premiums. |