Flight Delays
On-Time Performance Disclosure and Tarmac Delays
A compilation of rules, guidance, enforcement orders and publications on flight delays, on-time performance disclosure and tarmac delays.
Rules and Guidance
Name | Document |
---|---|
P.L. 112-95: Filing tarmac delay contingency plans with DOT | |
Text of P.L. 112-95 | View PDF |
February 24, 2012 DOT implementing notice | View PDF |
List of carriers with 30 or more seats that must submit tarmac delay plans to DOT | View PDF |
Tarmac delays and other consumer issues | [HOLD] |
14 CFR Part 234 (prior to April 2011 amendment) | View Rule |
Guidance
Name | Date | Document |
---|---|---|
Frequently Asked Questions | ||
Consumer Rule I | 12/30/09 | [HOLD] |
Consumer Rule II | 4/25/11 | [HOLD] |
Enforcement Orders
Name | Order No. | Document |
---|---|---|
American Eagle Airlines, Inc. | 2011-11-13 | View PDF |
Frontier Airlines, Inc. | 2011-6-10 | View PDF |
AirTran Airways, Inc. | 2011-4-2 | View PDF |
Southwest Airlines Co. | 2011-3-20 | View PDF |
United Air Lines, Inc. | 2010-9-22 | View PDF |
Pinnacle Airlines, Inc. | 2010-9-11 | View PDF |
ExpressJet Airlines, Inc. | 2009-11-18 | View PDF |
Continental Airlines, Inc. | 2009-11-17 | View PDF |
Mesaba Airlines | 2009-11-16 | View PDF |
Publications
Name | Document |
---|---|
Coping with Flight Delays | View PDF |
Development of Contingency Plans for Lengthy On-Board Ground Delays | View PDF |
Updated: Friday, September 21, 2012
Contact Us
Office of Aviation Enforcement and Proceedings
Aviation Consumer Protection Division
1200 New Jersey Ave, SE
Washington DC 20590
Phone:
(202) 366-2220
TTY / Assistive Device Number:
(202) 366-0511
8:30am-5:00pm ET, M-F
Tags
On-Time PerformanceAir ConsumerTarmac Delays