References

American Hospital Association (AHA) Annual survey of hospitals (2006) database. Chicago: Health Forum; 2007.

Church AH, Waclawski J. Designing and using organizational surveys: a seven-step process. San Francisco: Jossey-Bass; 1998.

Hospital survey on patient safety culture. Rockville, MD: Agency for Healthcare Research and Quality; 2004. Available at: http://www.ahrq.gov/qual/patientsafetyculture/hospsurvindex.htm.

Improvement methods: the plan-do-study-act (PDSA) cycle. Washington, DC: Institute for Healthcare Improvement; 2006. Available at: http://www.ihi.org/IHI/Topics/Improvement/ImprovementMethods/HowToImprove.

Langley C, Nolan K, Nolan T, et al. The improvement guide: a practical approach to improving organizational performance. San Francisco: Jossey-Bass; 1996.

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