These videos are presentations that took place in April 2009 at The Quest for Excellence® Conference in Washington, DC.

Simon Cooper

Simon Cooper, President and Chief Operating Officer of two-time Baldrige Award recipient The Ritz-Carlton Hotel Company LLC, addresses leadership, customer focus, and workforce focus from the Baldrige Criteria for Performance Excellence and how the Ritz is responding to the economic crisis as a result.





 

 




2008 Award Recipient Senior Leaders Address their Journey to Excellence- Transforming Our Organization




Ronald Fiala

Ron Fiala, Process Improvement Manager of the 2008 Baldrige Award recipient Cargill Corn Milling Company, describes how the organization has been transformed on its journey to performance excellence and the lessons learned using the Baldrige Criteria.
   
 

Terry Holliday

Dr. Terry Holliday, Superintendant of 2008 Baldrige Award recipient Iredell-Statesville Schools, describes how the organization has been transformed on its journey to performance excellence and the lessons learned using the Baldrige Criteria.
   
 
Rulon Stacey

Rulon F. Stacey, President/CEO of 2008 Baldrige Award recipient Poudre Valley Health System, describes how the organization has been transformed on its journey to performance excellence and the lessons learned using the Baldrige Criteria.
   
 
Terry May

Terry May, President of MESA Products, provides guidance on using the Baldrige process and Criteria for Performance Excellence to assist in taking your organization’s Baldrige journey forward.

   
   
   
   
   
Baldrige Website comments:
baldrige@nist.gov

Date created: 06/10/2009
Last updated: 11/29/2011