Your Benefits
Forms and Guides
- 2012 Open Enrollment Guide
- Aetna Life Insurance Conversion Form
- Dependents Information on Pension and Insurance Benefits
- Excerpt from TG1003 - Identification Card & Privileges Guide
- 2012 - Notice of Medicare Creditable Coverage
2011 Letters to Retired Associates :
- Retired non-grandfathered participants
- Retired non-medicare participants
- Retired medicare participants
- Term’d HMO Letter
2012 Traditional Choice Info :
2012 Open Choice Info :
2011 HMO Info :
2011 Dental Info :
Exchange Benefits Branch / Points of Contact
Retirees: We are your Human Resources office!
(9:00 am to 3:00 pm, central time Mon - Fri)
benefits@aafes.com / (800) -519-3381 / DSN 967-3183
Voicemail is also available day or night; please listen for prompts
For retiree questions on:
- Group insurance (medical, dental, life)
- Optional insurance (Personal Accident Ins., Long Term Care)
- Retirement benefits, policy
- 401(k) questions
ADDRESSES:
Exchange
Attn: FA-T / Benefits
PO Box 650428
Dallas, TX 75265-0428
Exchange
Attn: FA-T / Benefits
3911 S Walton Walker Blvd.
Dallas, TX 75236-1598
Aetna Member Services:
(800) -367-6276
- Medical / Dental Group Insurance Questions
- Request blank claim forms or provider directories
- Check on claims status
- Help with finding a provider in your area.
Address to send inclaims:
Aetna
PO Box 14586
Lexington, KY 40512-4586
- Aetna Home Page
- Aetna DocFind (to look up doctors, hospitals, dentists)
Fidelity Retirement Benefits Line
(800) -835-5098
401(k) questions
50 states and Puerto Rico Overseas 1 (508) 787-9494 (collect)
Net Benefits service: online account information
State Street
CONUS: call 1-877-247-2769
(this is a toll-free number)
OVERSEAS: 1-904-791-2246
E-Mail: aafesclientserviceteam@citistreetonline.com
- Changing tax withholding on pension checks
- Direct Deposit changes or enrollment
- General questions on your pension payment
- ADDRESS CHANGE
Prudential Long Term Care (LTC)
1-877-893-3306
- to apply for coverage through evidence of insurability (proof of good health)
- to increase coverage level
- to apply for Long Term Care benefits
Useful Links :
Aetna Pharmacy Services website - order your Mail Order Pharmacy refills online!!
InteliHealth - Consumer health info from Aetna and Johns Hopkins University and Health System
Aetna Home Page: http://www.aetna.com
Aetna DocFind ( locates participating network doctors, hospitals and other medical services and facilities, based on criteria you provide.): http://www.aetnaushc.com/directories/index.html
Fidelity Investments Home Page: http://www.fidelity.com
- Fidelity Investments 401(k) site - goes straight to the 401(k)information. Also, with the Net Benefits service, you can access your account information online (sign up by calling at (800) -581-5800).
Social Security Online: http://www.ssa.gov
- apply online for SS benefits
- learn about Direct Deposit for your SS check
- Información en Español
American Association of Retired Persons Webplace: http://www.aarp.org
National Committee for Quality Assurance Tips for selecting an HMO plan: (NCQA is a non-profit group that assesses, measures and reports on HMO plan quality issues): http://www.ncqa.org/consumer.htm
IRS Forms and Publications:
- W-4: "Employee's Withholding Allowance
- W-4P: "Withholding Certificate for Pension or Annuity Payments
- Publication 554: "Older Americans' Tax Guide"
- Publication 575: "Pension and Annuity Income"
- Publication 590: "Individual Retirement Arrangements - IRA's
You can search for forms / publications by number or date, and also order forms for delivery by the U.S. Postal Service.
http://www.irs.ustreas.gov/prod/forms_pubs/index.html
Links to Gov't Sites/ Dictionary
USEFUL TELEPHONE NUMBERS
The following telephone numbers are provided as a convenience to members wishing to contact certain Exchange offices. Other numbers may be added if requested.
HQ SWITCHBOARD
(214) 312-2011
FOR RETIREMENT and GROUP INSURANCE BENEFITS:
EXCHANGE BENEFIT BRANCH REPRESENTATIVES (800) 519-3381
GENERAL COUNSEL
(214) 312-3126
EXCHANGE POST
(214) 312-3831
SALES TABLOIDS
(800) 733-5142
ID CARD, PRIVILEGES:
HR-S/H Servicing Personnel Office, 214-312-6423
ID cards issued Monday-Friday, 0730-1000 hrs.
Exchange Federal Credit Union
TOLL FREE SERVICE
NORTH AMERICA (800) 452-7333
UNITED KINGDOM 0800-89-7490
GERMANY 0130-81-1187
Your Benefits
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