Your Benefits

Retired Employees Association

Exchange Benefits Branch / Points of Contact

Retirees: We are your Human Resources office!

(9:00 am to 3:00 pm, central time Mon - Fri)
benefits@aafes.com  /  (800) -519-3381  /  DSN 967-3183 
Voicemail is also available day or night; please listen for prompts

For retiree questions on:

  • Group insurance (medical, dental, life)
  • Optional insurance (Personal Accident Ins., Long Term Care)
  • Retirement benefits, policy
  • 401(k) questions

ADDRESSES:

Exchange
Attn: FA-T / Benefits
PO Box 650428
Dallas, TX 75265-0428

Exchange
Attn: FA-T / Benefits
3911 S Walton Walker Blvd.
Dallas, TX 75236-1598

Aetna Member Services:

(800) -367-6276

  • Medical / Dental Group Insurance Questions
  • Request blank claim forms or provider directories
  • Check on claims status
  • Help with finding a provider in your area.

Address to send inclaims:
Aetna
PO Box 14586
Lexington, KY  40512-4586


Fidelity Retirement Benefits Line

(800) -835-5098

401(k) questions
50 states and Puerto Rico Overseas  1 (508) 787-9494 (collect)

Net Benefits service: online account information


State Street

CONUS: call 1-877-247-2769
(this is a toll-free number)

OVERSEAS: 1-904-791-2246
E-Mail: aafesclientserviceteam@citistreetonline.com  

  • Changing tax withholding on pension checks
  • Direct Deposit changes or enrollment
  • General questions on your pension payment
  • ADDRESS CHANGE

Prudential Long Term Care (LTC)

1-877-893-3306

  • to apply for coverage through evidence of insurability (proof of good health)
  • to increase coverage level
  • to apply for Long Term Care benefits

Useful Links :

Aetna Pharmacy Services website - order your Mail Order Pharmacy refills online!!

InteliHealth - Consumer health info from Aetna and Johns Hopkins University and Health System

Aetna Home Page: http://www.aetna.com

Aetna DocFind ( locates participating network doctors, hospitals and other medical services and facilities, based on criteria you provide.): http://www.aetnaushc.com/directories/index.html

Fidelity Investments Home Page: http://www.fidelity.com

  • Fidelity Investments 401(k) site - goes straight to the 401(k)information. Also, with the Net Benefits service, you can access your account information online (sign up by calling at (800) -581-5800).

Social Security Online: http://www.ssa.gov

American Association of Retired Persons Webplace: http://www.aarp.org

National Committee for Quality Assurance Tips for selecting an HMO plan: (NCQA is a non-profit group that assesses, measures and reports on HMO plan quality issues): http://www.ncqa.org/consumer.htm


IRS Forms and Publications:

  • W-4: "Employee's Withholding Allowance
  • W-4P: "Withholding Certificate for Pension or Annuity Payments
  • Publication 554: "Older Americans' Tax Guide"
  • Publication 575: "Pension and Annuity Income"
  • Publication 590: "Individual Retirement Arrangements - IRA's

You can search for forms / publications by number or date, and also order forms for delivery by the U.S. Postal Service.
http://www.irs.ustreas.gov/prod/forms_pubs/index.html


Links to Gov't Sites/ Dictionary

USEFUL TELEPHONE NUMBERS

The following telephone numbers are provided as a convenience to members wishing to contact certain Exchange offices. Other numbers may be added if requested.

HQ SWITCHBOARD

(214) 312-2011

FOR RETIREMENT and GROUP INSURANCE BENEFITS:

EXCHANGE BENEFIT BRANCH REPRESENTATIVES (800) 519-3381

GENERAL COUNSEL

(214) 312-3126

EXCHANGE POST

(214) 312-3831

SALES TABLOIDS

(800) 733-5142

ID CARD, PRIVILEGES:

HR-S/H Servicing Personnel Office, 214-312-6423
ID cards issued Monday-Friday, 0730-1000 hrs.

Exchange Federal Credit Union

TOLL FREE SERVICE
NORTH AMERICA (800) 452-7333
UNITED KINGDOM 0800-89-7490
GERMANY 0130-81-1187