Baldrige: Performance Excellence Delivers World-Class Results

CEO Issue Sheet

Learn how using the Baldrige Criteria for Performance Excellence as a framework for management and performance measurement leads to performance excellence.  Baldrige Award recipients in manufacturing, service, and small business have achieved superior results in six areas:

• product and service outcomes
• customer-focused results
• financial and market results
• human resource results
• organizational effectiveness results
• leadership and social responsibility results
  
  

Additional Resources

Baldrige by Sector: Manufacturing
Baldrige by Sector: Service
Baldrige by Sector: Small Business

 

You need to have Acrobat Reader installed on your computer to view the PDF file. If you do not have Acrobat Reader installed on your computer, click on the Acrobat icon below and download the program. People with visual disabilities can download tools and information at http://access.adobe.com to help make Adobe PDF files accessible.