- CDSE
- About Us
- Registrar
- - STEPP Overview
- - Create an account
- - Log in
- - Your homepage
- - Establish your preferences
- - Browse/search for training
- - Register for training
- - View your training
- - Launch your training
- - Cancel your training
- - View your progress
- - View/print your certificate
- - View your transcript
- - Update your profile
- - Help/FAQs
- Training
- Education
- Certification
- Resources & Job Aids
- Contact CDSE
STEPP Help/FAQs 
Most Common Solutions
- Configuration check
- Invalid website security certificate
- Perception error message
- Obtaining transcripts
- Printing course certificates
- "Course in progress" error
- Missing/blank content
FAQs by Topic
- Browsers/platforms
- Contact information
- Discontinued training
- Error messages
- Exams
- Logging in
- Mac users
- Password
- Prerequisites
- Reference materials
- Registration
- Seeing code
- Student guides
- Test scores
- Username
- Virtual training
- Waiting lists
FAQs by Course
Joint Personnel Adjudication System (JPAS)
I am having problems locating my STEPP account in JPAS.
The problem is most likely that your JPAS account or STEPP account information is not up-to-date. We are unable to tell who you work for from the different account entries unless the information contained in both are the same. You may choose to have JPAS or STEPP updated depending on the situation. You may also fax us a Visit Request on the appropriate form signed by your FSO to 410-865-2719/Attn: CDSE Registrar's Office.
How do I launch this course?
Detailed instructions for launching the course are available in PDF format.
I cannot access the Virtual JPAS.
Virtualization errors are 8080 port issues which basically means access to the course is being blocked by the user's firewall. We recommend contacting your IT group to gain access thru the wall to access the virtualized courses or attempting the course from your home computer where such restrictions have not been imposed.