Ombudsman’s Role
- Receive concerns about alleged improprieties and systemic problems
- Exercise discretion to accept or decline to act
- Address issues at the most appropriate level
- Help analyze complex and difficult problems
- Explore non-adversarial approaches for resolving concerns
- Serve as a feedback mechanism for organizational climate issues
- Assist DoD OIG personnel obtain explanation on policies and procedures
- Identify complaint patterns and trends
- Educate
- Issue periodic reports
- Advocate for positive change within DOD OIG
The DoD OIG Ombudsman DOES NOT
- Advocate for any individual within agency
- Conduct formal investigations
- Serve as a witness or testify in formal proceedings
- Accept or provide official notice of an alleged violation
- Serve as part of any formal grievance or complaint process
- Issue investigative reports of any kind
- Make or change policy or administrative decisions
- Make binding decisions
- Compel anyone to act
|
