Administrative Assistant
Tribal Resource Mapping Tool
Position Description
The National Center for Victims of Crime, the nation's leading resource and advocacy organization for crime victims and those who serve them, is hiring a Tribal Resource Mapping Tool Administrative Assistant. The administrative assistant will make a difference in the lives of American Indian and Alaska Native victims of crime and abuse by assisting in building a new online Tribal Resource Mapping Tool to link victims to services and support a new and growing tribal victim program.
The ideal candidate for this position will be enthusiastic about issues facing tribal populations and will primarily gather and maintain accurate information about services included in the resource database.
Duties and Responsibilities
- Conduct outreach to victim service providers to gather or update key program data
- Collect, enter and maintain data in a database that supports an online directory
- Monitor project email and respond to inquiries in a timely manner
- Proofread documents and project materials
- Complete administrative tasks such as copying, faxing, scanning, and mailing
- Perform basic research on resources, services and issues pertaining to tribal populations
- Perform other duties as assigned
Required Qualifications
- Bachelor’s degree (or equivalent work experience)
- Working knowledge of Microsoft Word and Excel
- Demonstrated ability to learn program specific software
- Strong verbal and written communication and phone skills
- Strong time management skills with a demonstrated ability to work quickly and independently
- Ability to think creatively and problem-solve to assist a new and growing program
Preferred Qualifications
- Previous experience working with American Indian and Alaska Native populations
- Previous experience in an administrative position
- Familiarity with databases and CRMs, specifically Salesforce
- Experience with or understanding of crime victim services, tribal services, American Indian and Alaska Native populations
- Experience making cold calls and conducting outreach in a social service setting
Physical Activities
To successfully perform the essential functions of this job, candidates for this position must remain stationary or seated for 80% of the time as well as move about inside and outside the office to meet with community partners, conduct community outreach, etc. Candidates will be required to speak or hear and operate a computer and other office machinery. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Other Information:
- This position requires a criminal background check and is an FLSA non-exempt position.
- This position reports to the Director of Public Policy who will oversee the Tribal Mapping Tool Project.
- Salary starts at $35,000.
Location: Washington, DC. Anticipated work schedule is 8:30 am to 5:30 pm, Monday through Friday with some flexibility if the position allows. The office is located near Metrorail stations on the red line, blue line, silver line, and orange line, and several Metrobus stops. Secure on-site parking is also available.
The National Center for Victims of Crime is an equal opportunity/affirmative action employer. The National Center encourages all qualified applicants to apply, especially those who identify as a member of a minority or underserved group. We value diversity and are committed to an inclusive workforce.
The National Center offers an excellent benefits package including; health insurance, dental insurance, 401(k) retirement plan with match, disability insurance, life insurance, and paid vacation and sick leave.
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Incomplete applications will not be considered.
Complex Homicide
Position Description:
The National Center for Victims of Crime, the nation's leading resource and advocacy organization for crime victims and those who serve them, is hiring a Program Coordinator. The Program Coordinator will exercise day-to-day project management for the project Multidisciplinary Responses to Families and Communities in Complex Homicide Cases.
The National Center will be providing technical assistance to seven demonstration sites that serve survivors of complex homicide including intrafamilial homicide, child witness to homicide, DUI/impaired driving and gang related homicides. The goal of this project is to identify promising practices of research- and trauma-informed, practice-focused, victim-centered, culturally competent, multidisciplinary responses that are effective in serving families and communities that have been victimized by complex homicides; and to disseminate resources and lessons learned from this project to allied professionals and the victims’ services field.
The ideal candidate for this position will have a passion for promoting excellence in crime victim response, particularly for ensuring that service providers are well-prepared to meet the needs of homicide survivors and that services are accessible to those disproportionally impacted by homicide including people of color, men, young adults (18-24), and children.
Duties and Responsibilities
- Lead the development of a technical assistance resource; includes synthesizing information from project partners
- Establish a system to collect and respond to technical assistance requests; conduct follow-up once requests are fulfilled
- Participate in project meetings with grantors, staff and all grant partners and coordinate with the demonstration sites, consultants or project subject matter experts
- Identify resources and conduct research and literature reviews on the needs of homicide survivors as well as emerging best practices
- Track project metrics required by program grants including ensuring that feedback and evaluation activities are completed
- Provide direction for scope of programs and anticipate and plan for future needs
- Maintain and coordinate a network of subject matter experts and grantees
- Keep current on new and emerging trends in the victim services field, focusing on homicide cases
- Conduct phone and in-person consultations with partners
- Participate in online project management sites with partners to track project goals and deliverables (ex. Basecamp or teamwork)
- Identify opportunities to engage National Center social media
- Monitor discussions among project participants and identify resources to respond to needs
- Ensure that materials are posted to the National Center Website and project specific sites as appropriate
- Represent the National Center programs to external partners
- Additional responsibilities as directed by the project director
Required Qualifications
- Bachelor’s or advanced degree in related field
- Strong project management skills and ability to work independently and creatively
- Demonstrated strong written and verbal communication skills
- Facility with new technologies and comfort with Microsoft Office Suite
- Excellent interpersonal communication skills
- Presentation and meeting facilitation skills
- Demonstrated ability to work collaboratively
- Familiarity with adult learning principles
- Understanding and expertise in one or more of the following:
- Comfort with a growing program and demonstrated flexibility and adaptability
- Ability to meet deadlines and show dependability in a fast moving setting
Preferred Qualifications
- Experience with training and technical assistance
- Experience working with homicide survivors
- Familiarity with adult learning principles
- Graduate degree or equivalent work experience
Physical Activities
To successfully perform the essential functions of this job, candidates for this position must remain stationary or seated for 80% of the time as well as move about inside and outside the office to meet with community partners, conduct community outreach, etc. Travel may be required. Candidates will be required to speak or hear and operate a computer and other office machinery. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Other Information:
- This position requires a criminal background check and is an FLSA exempt position.
- This position may require some overnight travel.
- This position reports to the Deputy Executive Director who serves as Project Director for this Technical Assistance program.
- Salary starts at $55,000
Location: Washington, DC. Anticipated work schedule is 8:30 am to 5:30 pm, Monday through Friday with some flexibility if the position allows. The office is located near Metrorail stations on the red line, blue line, silver line, and orange line, and several Metrobus stops. Secure on-site parking is also available.
The National Center for Victims of Crime is an equal opportunity/affirmative action employer. The National Center encourages all qualified applicants to apply, especially those who identify as a member of a minority or underserved group. We value diversity and are committed to an inclusive workforce.
The National Center offers an excellent benefits package including; health insurance, dental insurance, 401(k) retirement plan with match, disability insurance, life insurance, and paid vacation and sick leave.
To apply for this position, please fill out the requested information here and attach a resume and cover letter addressing your interest and unique qualifications.
Any incomplete applications and applications without cover letters will not be considered.
Complex Homicide
Position Description
The National Center for Victims of Crime, the nation's leading resource and advocacy organization for crime victims and those who serve them, is hiring a Program Associate. The Program Associate will provide general support for the project Multidisciplinary Responses to Families and Communities in Complex Homicide Cases.
The National Center will be providing technical assistance to seven demonstration sites that serve survivors of complex homicide including intrafamilial homicide, child witness to homicide, DUI/impaired driving and gang related homicides. The goal of this project is to identify promising practices of research- and trauma-informed, practice-focused, victim-centered, culturally competent, multidisciplinary responses that are effective in serving families and communities that have been victimized by complex homicides; and to disseminate resources and lessons learned from this project to allied professionals and the victims’ services field.
The ideal candidate for this position will have a passion for promoting excellence in crime victim response, particularly for ensuring that service providers are well-prepared to meet the needs of homicide survivors and that services are accessible to those disproportionally impacted by homicide including people of color, men, young adults (18-24), and children.
Duties and Responsibilities
- Work with the Project Coordinator to establish a system to collect and respond to technical assistance requests
- Monitor and track all requests for training and technical assistance includes data entry and list development
- Synthesize information from project partners to assist in the development of a technical assistance resource
- Organize in-person grantee meetings includes close collaboration with project partners
- Conduct phone and in-person consultations with partners
- Support demonstration sites with coordinating administrative activities including invoice collection and review
- Participate in project meetings with grantors, staff and all grant partners and coordinate with the demonstration sites, consultants or project subject matter experts
- Track project metrics required by program grants including ensuring that feedback and evaluation activities are completed
- General communication with network of subject matter experts and grantees
- Keep current on new and emerging trends in the victim services field, focusing on homicide cases
- Online project management work with partners to track project goals and deliverables (ex. Basecamp or teamwork)
- Coordinate the posting of materials to the National Center website and project specific sites as appropriate
- Represent the program to external partners
- Additional responsibilities as directed by the Program Coordinator
Required Qualifications
- Bachelor’s degree in related field
- Excellent verbal skills over the telephone, comfortable with telephone communication
- Strong written skills
- Facility with new technologies and comfort with Microsoft Office Suite including proficiency in excel and with mail merges
- Excellent interpersonal communication skills
- Presentation and meeting facilitation skills
- Extremely detail oriented
- Experience with social media
- Demonstrated ability to work collaboratively
- Comfort with a growing program and demonstrated flexibility and adaptability
- Ability to meet deadlines and show dependability in a fast moving setting
Preferred Qualifications
- Experience working with victim services
- Experience with logistic coordination
Physical Activities
To successfully perform the essential functions of this job, candidates for this position must remain stationary or seated for 80% of the time as well as move about inside and outside the office to meet with community partners, conduct community outreach, etc. Some travel may be required. Candidates will be required to speak or hear and operate a computer and other office machinery. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Other Information:
- This position requires a criminal background check and is an FLSA exempt position
- This position may require some overnight travel
- This position reports to the Project Coordinator for this Technical Assistance program
- Salary starts at $42,000
Location: Washington, DC. Anticipated work schedule is 8:30 am to 5:30 pm, Monday through Friday with some flexibility if the position allows. The office is located near Metrorail stations on the red line, blue line, silver line, and orange line, and several Metrobus stops. Secure on-site parking is also available.
The National Center for Victims of Crime is an equal opportunity/affirmative action employer. The National Center encourages all qualified applicants to apply, especially those who identify as a member of a minority or underserved group. We value diversity and are committed to an inclusive workforce.
The National Center offers an excellent benefits package including; health insurance, dental insurance, 401(k) retirement plan with match, disability insurance, life insurance, and paid vacation and sick leave.
To apply for this position, please fill out the requested information here and attach a resume and cover letter addressing your interest and unique qualifications.
Any incomplete applications and applications without cover letters will not be considered.
The DC Victim Hotline, operated by the National Center for Victims of Crime, combines a traditional telephone-based helpline with an innovative online chat and web-based information, assistance, and referral service. Victim Assistance Specialists will empower crime victims to regain control, navigate options, and take next steps by providing confidential resources and referrals by phone, chat, and text message.
Individuals who work for the DC Victim Hotline are passionate about serving victims and advocating for victim rights. They engage in continuous learning by keeping up to date with best practices and services available to victims. They believe in creating positive and lasting impact. They support fairness and respect for all people and are committed to empowering others by expanding access to services in underserved communities.
Position Description: As a Victim Assistance Specialist, you will be the strength of the hotline and ensure that victims who contact us are supported, empowered, and given the best resources to move forward. You will be primarily responsible for answering the phone, chat, and text hotline when crime victims reach out for support. You may also research best practices in helpline response and victim assistance programs in the District of Columbia and will be responsible for maintaining the Referral Directory. You may have the opportunity to collaborate on protocol, training, and external material creation. This role is not neatly packaged or defined; you should expect it to change and evolve during your time at the National Center. This is a full-time, non-exempt, 40 hours per week position with alternative and late evening and weekend hours (9am-5:30pm, 10am-6:30pm, 10:30-7:00pm, 11:30-8pm).
Responsibilities:
- Effectively field helpline calls, texts and chats on the Victim Services online platform using prepared protocols and a victim centered, strengths based approach.
- Update and maintain internal and external Victim Services referral directories using Salesforce.
- Update protocols and resources based on victim needs and feedback with direction from the Deputy Program Manager.
- Assist program staff and subject matter experts within the National Center in research and creation of new protocols and resources based on needs of victims.
- Create topical materials to expand the knowledge of internal staff as well as the victim services field.
- Provide programmatic support to victim services leadership team as well as other National Center staff members as needed.
- Other duties as needed
Qualifications
- You are fluent in Spanish and English and are confident communicating in both languages verbally and in writing. You don’t have reservations about communicating in either language in a crisis situation.
- You care about providing exceptional service to victims of crime, demonstrating fairness and respect for all people.
- You are an excellent communicator on the phone, by chat, and in person, and are comfortable speaking to and supporting callers of various forms of victimization and marginalization.
- You are flexible, adaptable and comfortable with a changing and alternative schedule as the hotline grows.
- You think creatively and like to problem-solve under pressure.
- You value professionalism and demonstrate dependability by holding yourself accountable to both your colleagues and those you serve.
- You have a passion for victim advocacy, human rights, and working with underserved communities and have some experience working with this population in a professional setting.
- You appreciate constructive feedback and have a desire to constantly grow and develop professionally.
- You lead by example and work with others openly and honestly.
- You are great at multitasking and have the ability to stay organized with many competing priorities.
- You are comfortable using various forms of technology and databases simultaneously.
- You have the ability to thoroughly research a topic and train peers in a subject area.
- You show personal resiliency when dealing with a sensitive subject through self-determination, balance, and commitment to self-care.
- You have an incredibly positive and energetic attitude and value building a collaborative environment that fosters communication and partnership.
- You have a college degree or equivalent work experience.
Other Information:
- A criminal background check is required
- You will need to complete an initial probationary term contingent on training performance
- This is an FLSA non-exempt position
- Applications will be accepted on a rolling basis, and will remain posted until the position is filled
Physical Activities:
- The following physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations:
- Must be able to remain in a stationary position 80% of the time.
- The person in this position needs to move about inside and outside the office to access file cabinets, office equipment, meet with community partners at their offices, conduct community outreach, etc.
- Regularly required to talk or hear.
- Must be able to operate a computer (typing 50 wpm with accuracy) and other office productivity machinery (e.g., copier, fax machine, etc.).
- Must have vision correctable to a level where individual can operate a computer and visualize text on a computer monitor.
Benefits: Generous benefits are offered to full-time employees, including excellent health insurance, 401(k) matching plan, disability insurance, and life insurance.
Location: The position is located at our office in the Dupont Circle area of Washington, DC.
To apply for this position, please fill out the requested information here and attach a resume and cover letter addressing your interest and unique qualifications.
Any incomplete applications and applications without cover letters will not be considered.
The National Center for Victims of Crime is a great place to work!
The National Center offers a challenging and rewarding professional career opportunity. We also set aside some time to have fun, such as during our annual summer retreat and annual winter holiday gathering.
Our office is located in Washington, DC. We are a short walk from the Dupont Circle, Farragut North, Farragut West, and Foggy Bottom-GWU Metrorail stations, as well as several Metrobus stops. Our building also has a parking garage.
We offer comprehensive benefits to full-time employees, such as:
- CareFirst BlueCross BlueShield health insurance coverage (PPO medical, dental, vision, and pharmaceutical) for employees and their spouses, domestic partners, and children
- 401(k)plan with generous 4% matching and 3% non-elective contributions
- Short-term and long-term disability insurance coverage
- Life and accidental death & dismemberment insurance coverage
- Flexible spending accounts for qualified medical and dependent care expenses
- Section 132(f) pre-tax transportation program for qualified mass transit and parking expenses
- 3 to 4 weeks of vacation leave, 12 days of sick leave, and 2 days of personal leave per year
- 11 paid holidays per year
The National Center for Victims of Crime is an equal opportunity employer.
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