AESDirect Platform Change

AES Broadcast  09/26/2011          Broadcast  #  2011049

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AESDirect Platform Change
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During the past couple of days, we have seen a hike in our call volume. Changes to the AESDirect platform have generated error messages that you may not be familiar with. In order to facilitate your submission of Electronic Export Information (EEI) to the AES, we have listed responses to the most common questions received.

Password Expiration/Reset: Expiration timeframes for disabling inactive accounts is 30 days. E-mail warnings will be delivered to the user once a day after 25 days of inactivity. You will be reminded of the need to change your password. Once an Account is disabled, the Account Administrator or User Manager will need to reactivate the User. If the Account Administrator is the only account registered for the company, a fax request must be sent to AESDirect Technical Support to re-enable the Account. A template fax is available for download at:
https://www.aesdirect.gov/support/AESDirectTechnicalAssistanceFaxForm.pdf

Shipment Manager:
This tool will help you manage all your filings. The Shipment Manager will allow you to choose how you would like to search for shipments made within the past five years, whether you prefer to search by date, shipment reference number or even license type. You can also sort your results to eliminate all that time you used to spend searching for shipments. If you need to retrieve, delete or even save selected shipments as templates, you can do this from a simple drop-down menu. For more information, see the Shipment Manager PDF file attached below.
Outdated AESPcLink Versions:
AESPcLink is in version 8.1! Some of the most common error messages generated are due to filers using an older version of AESPcLink. To update, click on “Update AESPcLink Software” from the “Tools” menu.

Vehicle Title:
The Vehicle Title Number or Product Identification Number should be 15 characters or less.

Contact Names:
Contact Names can only use letters. Periods and special characters will be rejected.

Phone Numbers:
Phone Numbers should be listed as a 10 digit number with no dashes. The transition of accounts to the new database servers will be extended through mid-October 2011. At that time, all accounts will be using the new platform of AESDirect. For more information contact the U.S. Census Bureau's AES Branch.

Telephone: (800) 549-0595, Option 1 for AES
Email: askaes@census.gov
Online: www.census.gov/trade
Blog: blogs.census.gov/globalreach

• Shipment Manager PDF.pdf

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