AES Broadcast  10/30/2008          Broadcast  #  2008057 

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Customer Support Contact Information for AES Matters 

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The following is Customer Support Contact Information for assistance 
         with Automated Export System (AES) matters.  With the implementation 
         of mandatory AES for all export shipments that previously required a 
         Shipper's Export Declaration and the increased security requirements 
         related to the AESDirect Account Maintenance Changes, we wanted to 
         refer to the provided contact information below for assistance to our 
         AES filers. 

AESDirect Helpdesk     877-715-4433 

The AESDirect Helpdesk is available to offer technical assistance 
         regarding the AESDirect program. 

Sample matters include: 

Username and Password Assistance 
         AESDirect Application Connectivity Assistance 
         AESPcLink Application Connectivity Assistance 
       

Foreign Trade Division Call Center     800-549-0595 

Menu Option 1 - Automated Export System Branch 

Sample matters include: 

AES Generated Responses 
         AES Fatal Errors 
         AES Compliance Reports 
         AES Fatal Error Reports 
         AESPcLink Workshops 
         General AES Filing Questions 
       

Menu Option 2 - Commodity Analysis Branch 

Sample matters include: 

Schedule B Classification Assistance 
         Other Commodity Related Reporting Issues 
       

Menu Option 3 - Regulations, Outreach, and Education Branch 

Sample matters include: 

Clarifying the Foreign Trade Regulations 
         Responsibilities of the Parties in the Export Transaction 
         AES Compliance Seminars 

 
         Assistance Via E-mail 

 AESDirect Helpdesk                   boc-support@tradegate2000.com 
         Automated Export System Branch                   askaes@census.gov 
         Regulations, Outreach and Education Branch      ftdregs@census.gov 
       

 For further information or questions, contact the U.S. Census Bureau's 
         AES Branch at 1-800-549-0595, menu option 1 or at askaes@census.gov 
         or online at www.census.gov/trade.