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Deployment
Link for this page:  http://www.militaryhomefront.dod.mil/sp/deploymentreadiness/faqs
 
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Frequently Asked Questions

The following are Frequently Asked Questions about Deployment Support programs and services. Please click on the question and the answer will appear. Click again to hide the answer.

 

What are Family Readiness Groups (FRGs)?

FRGs are command-sponsored organizations that consist of family members, volunteers, and service members belonging to a unit.  Together they provide a web of mutual support and assistance as well as a network of communication among the family members, the chain of command, and community resources.

What is the Ombudsman program and what services does it provide?

Within the Navy, the Ombudsman Program is a command-operated program, intended to improve communication between the command and deployed service members' families. The Ombudsmen are communication links, information and referral resources, and advocates for command family members. They also work with family members to address concerns or issues as they arise to avoid the need to involve command.

What is a Family Care Plan?

A Family Care Plan is a document outlining the person(s) who shall provide care for a service member's children, and disabled, elderly, and/or other family member(s) dependent upon the member for financial, medical, or logistical support (housing, food, clothing, transportation) in the absence of the service member due to military duty (training exercises, temporary duty, deployments, etc.). The Family Care Plan summarizes the legal, medical, logistical, educational, monetary, and religious arrangements for the care of the service member's family.

What is the Joint Family Support Assistance Program (JFSAP)?

JFSAP is a congressionally mandated program for families of active duty members, the Guard, and the Reserve. The Program provides:

  • financial and material assistance
  • mobile support services
  • sponsorship of volunteers and family support professionals for the delivery of support services
  • coordination of family assistance programs and activities provided by Military OneSource Consultants, Military Family Life Counselors, the DoD, other federal agencies, state and local agencies, and non-profit entities
  • facilitation of discussion on military family assistance programs, activities, and initiatives between and among supporting organizations, agencies, and entities

JFSAP augments existing family programs to provide a continuum of support and services based on member and family strengths and needs and available resources.  The primary focus of support is families who are geographically dispersed from a military installation. Services are delivered in local communities through collaborative partnerships with Federal, State, and local resources.

What is the On-Demand System?

On demand support is available to members of the National Guard and Reserve and their families during pre-deployment, deployment, and reintegration.  Request On demand support.

What resources can Military OneSource offer to service providers working within installation family centers?

Military OneSource provides a comprehensive service to assist with virtually any quality of life question. Concerning deployment support, Military OneSource provides explanations of military benefits, information on managing stress associated with deployment and coping with deployments and reunions, and deployment topics for single service members. Installation service providers can use the wealth of resources on Military OneSource to supplement their services provided aboard the installations. Additionally, as Military OneSource can be accessed anywhere in the world, service providers can provide assistance to service members and their families when they are not physically located near a military installation by referring them to Military OneSource. Service providers can reach Military OneSource either through the Internet or by phone.  To contact Military OneSource by phone, twenty-four hours a day, seven days a week, call Stateside at 1-800-342-9647. The Military OneSource website lists specific dialing information for other countries.

What does Military OneSource offer in terms of counseling for family members of deployed service members?

Military OneSource counseling addresses short-term concerns and is limited to twelve sessions per issue. It is not designed to address long-term issues, such as child and spouse abuse, suicidal ideation, and mental illness. Military OneSource face-to-face counseling sessions are short-term, problem-focused sessions that deal with emotional well-being on a variety of issues to include adjusting to deployment, reactions to abnormal situations like combat, concerns for couples associated with separation and deployment, coping with grief and loss, stress management, and preparing and adjusting for the return of a service member from deployment. Military OneSource counselors are licensed, credentialed, and experienced. They also understand the military culture and its unique challenges.

In an effort to further increase access to support, Military OneSource now offers Short-term Solution-Focused Telephonic (STSF-T) Consultation. While referrals to non-medical, face-to-face counseling sessions continue for those stationed in the United States, Puerto Rico, and the U.S. Virgin Islands, the new expanded service provides a telephonic consultation option for those who are unable to attend face-to-face counseling sessions due to their overseas location or other circumstances.

To contact Military OneSource by phone, twenty-four hours a day, seven days a week, call Stateside at 1-800-342-9647. The Military OneSource website lists specific dialing information for other countries.

What are Military Family Life Counselors and how can they help installation service providers with deployment support?

Military Family Life Counselors (MFLCs) are Masters or PhD level, licensed, and credentialed counselors. Like MOS, they provide non-medical, short-term counseling for every day issues, such as anger management, stress, parenting, communication, family relationships, deployment, and other military-related topics.

Information on MFLCs may be obtained from Army Community Services (ACS), Marine Corps Community Services (MCCS), Navy Fleet and Family Support Centers (FFSC), Airman and Family Readiness Centers, and state Guard and Reserve Components.  For information about Child and Youth Behavioral (CYB) MFLCs, contact the installation Family Center, Child Development Center, or school liaison officer.

How can family members contact deployed service members in the event of an emergency?

The American Red Cross is the only agency that can validate an emergency and initiate communication with the service member's command. Installation service providers should refer family members to the Red Cross through 1-877-272-7337, extension 2 for military. When calling the Red Cross, family members should have the service member's full name, rank, branch of Service, social security number or date of birth, and the military unit address readily available.

What are Relief Societies and what services do they provide?

Each branch of Service has an associated private, nonprofit organization that assists service members and their families in times of need. The main services offered by each of the relief societies are grants and interest-free loans to service members and their families who have demonstrated a valid need for emergency financial assistance to include families of deployed service members who are experiencing financial troubles. Emergency financial assistance does not include paying bills for non-essentials, vacations, legal expenses, taxes, or other manners of living beyond one's means. If a spouse requires emergency assistance when a service member is deployed, he or she should bring a power of attorney and/or preauthorization form when he or she applies for benefits. For more information on the relief societies, please contact the Army Emergency Relief (AER), the Navy-Marine Corps Relief Society (NMCRS), the Air Force Aid Society (AFAS), or the Coast Guard Mutual Assistance (CGMA).

What is the Servicemembers Civil Relief Act (SCRA) and how does it protect members of the military?

The SCRA is a law protecting active duty service members as well as Reservists and members of the National Guard from civil actions while in federal active duty. The SCRA allows service members to terminate residential leases that were entered into before going on active duty or when receiving Permanent Change of Station (PCS) orders without fear of penalty. In some cases, the SCRA allows service members to terminate automotive leases and seek protection from being evicted from their leased housing. The SCRA also provides certain protections against repossessions for installment loans (such as automotive leases). Financially, the SCRA helps service members when their military service has impacted their ability to pay financial obligations such as credit cards, mortgages, loans, etc. In these cases, the SCRA allows service members to cap their interest rates at 6% for the duration of their military obligation. For more comprehensive information about SCRA, contact the installation legal office.

Are there any other new initiatives relating to deployment support in the military?

New initiatives relating to deployment support can be found on MilitaryHOMEFRONT under the section entitled "News and Updates" under Deployment Support. Please visit this section of the site for up-to-date information on program initiatives.

How can MilitaryHOMEFRONT support the installation family centers' deployment support programs?

MilitaryHOMEFRONT can provide installation service providers with up-to-date links to policy and legislation concerning deployment support, updates and news concerning support available to service members and their families, and information on a wide range of other installation programs with which the family centers may wish to partner.