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Counseling
Link for this page:  http://www.militaryhomefront.dod.mil/sp/counseling/faqs
 
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Frequently Asked Questions

The following are Frequently Asked Questions about Counseling programs and services. Please click on the question and the answer will appear. Click again to hide the answer.

 

What types of non-medical counseling are available to service members and their family members?

Active duty, National Guard and Reserve service members, and their families may receive counseling from Military OneSource, Military and Family Life Counselors (MFLCs), chaplains, and installation and National Guard/Reserve Family Support Centers. DoD civilian personnel designated as Civilian Expeditionary Workforce members and their families are eligible to receive counseling services  from Military OneSource and Military and Family Life counselors (MFLCs).  Some personnel may also be eligible for services at local Vet Centers.

These counseling options are appropriate for those who are having normal stress reactions to the adverse situations of deployment, reintegration, and frequent relocations.

What options are available for military members who present medical needs during counseling sessions?

If a medical issue surfaces, the service or family member will be referred to a Military Treatment Facility, TRICARE, or other provider of professional mental health care.

How can Military Family Life Counselors (MFLCs) assist service members and their families?

MFLCs are Masters or PhD level, licensed and credentialed clinical providers that offer intervention and support to military members, and DoD civilian personnel designated as Civilian Expeditionary Workforce members and their families.  Like Military OneSource, they provide up to twelve sessions of non-medical, short-term counseling per person, per issue for every day issues, such as anger management, stress, parenting, communication, family relationships, deployment, and other military-related topics.

MFLCs can be accessed through installation locations such as the Army Community Services (ACS), Marine Corps Community Services (MCCS), Navy Fleet and Family Support Centers (FFSC), and the Airman and Family Readiness Centers (AFRC). MFLC's will also provide support at National Guard and Reserve Component events.  For information about Child and Youth Behavioral (CYB) MFLCs, contact the installation Family Center, Child Development Center, or school liaison officer.

What kind of non-medical counseling services does Military OneSource provide?

Military OneSource addresses short-term concerns and is limited to twelve sessions per person, per issue. It is not designed to address long-term issues, such as child and spouse abuse, suicidal ideation, and mental illness. People in need of long-term treatment are referred to a military medical treatment facility and/or TRICARE for services. Military OneSource face-to-face counseling sessions are short-term, problem focused sessions that deal with emotional well-being on a variety of issues, such as improving relationships at home and at work, marital issues, grief and loss issues (normal reactions that would benefit from short-term support), adjusting to a change in situation (such as a return from deployment), and other issues that are non-medical in nature. Military OneSource counselors are licensed, credentialed, and experienced and can be a particularly valuable resource for Reservists and members of the National Guard who live in remote areas or for those who are not located near a military base.

In an effort to further increase access to support, Military OneSource now offers short-term solution-focused telephonic (STSF-T) consultation. While referrals to non-medical face-to-face counseling sessions continue for those stationed in the United States, Puerto Rico, and the U.S. Virgin Islands, the new expanded service provides a telephonic consultation option for those who are unable to attend face-to-face counseling sessions due to their overseas location or other circumstances.  Active duty, National Guard and Reserve service members, DoD civilian personnel designated as Civilian Expeditionary Workforce members and their families are eligible to receive counseling services  from Military OneSource and Military and Family Life counselors (MFLCs).

To contact Military OneSource by phone, twenty-four hours a day, seven days a week, call Stateside at 1-800-342-9647. The Military OneSource website lists specific dialing information for other countries.

How can installation counseling programs utilize Military OneSource to support the services they provide?

In addition to providing short-term counseling, Military OneSource has a large database of tip sheets, resources, and information on counseling-related issues. Information on deployment, relationships, stress, work-life balance, and many other topics can be accessed at no cost. Service providers can also call to request information tailored for their clients' specific needs, such as listings of local support groups or emergency financial resources.

How can MilitaryHOMEFRONT support the service providers working within the different counseling programs?

MilitaryHOMEFRONT can provide installation service providers with up-to-date links to policy and legislation concerning non-medical counseling programs, updates and news concerning these programs, and with a wealth of resources that can help service providers in offering their clients comprehensive information and support.

Do service members need a referral to see an MFLC or a counselor through Military OneSource?

For both of these services, non-medical counseling is provided through self-referral. Service providers can assist those interested in contacting either resource, but service members and DoD civilian personnel designated as Civilian Expeditionary Workforce members and their families can contact both services directly.

Are counseling services through the MFLC program and Military OneSource confidential?

Generally, yes. The only exceptions to confidentiality are for mandatory state, federal, and military reporting requirements (i.e., domestic violence, child abuse, and duty to warn situations). Even then, only those who need to be notified will be informed. A service provider may need to work with leadership or military members to ease their fears that non-medical counseling will be recorded on their military records or reported to their chain of command. Service members may be afraid to seek non-medical counseling for fear that it may negatively impact their military career. Military OneSource and the MFLC program stand by their commitment not to release information about users of their services.

What kinds of preventative services are available to address military mental health needs?

Combat stress control, suicide prevention, anger management classes, stress management, and drug and alcohol abuse prevention are just some of the many educational prevention services that can be found on a military installation. Additional services are provided based on local installation needs and interests. Military members and their families may also seek counseling through Military OneSource and the MFLC program.  Active duty, National Guard and Reserve service members, DoD civilian personnel designated as Civilian Expeditionary Workforce members and their families are eligible to receive counseling services from Military OneSource and MFLCs.

What is the cost of counseling to the military service member?

The non-medical counseling services are prepaid by the Department of Defense. There is no cost to the active force, National Guard and Reserve Components, DoD civilian personnel designated as Civilian Expeditionary Workforce members, or their family members.

What programs are available to assist service members with deployment-related issues?

Family centers and military medical treatment facilities offer psycho-educational programs addressing deployment, war, and reintegration to all service members and their families.

The Department of Defense has also established the Force Health Protection and Readiness as an additional resource to address deployment-related concerns for troops and family members.

The short-term, solution-focused counseling offered through Military OneSource and the MFLC program also addresses issues that occur across the deployment cycle.

How can a service provider work with military leadership to best support military members attending counseling?

Service providers can ensure that military leaders have the most up-to-date information regarding mental health, counseling, combat stress reactions, and other mental health-related issues. By working with military leadership, service providers can help reduce the stigma associated with seeking counseling and help leadership identify those who may benefit from non-medical counseling services.

How can a service provider encourage a military member to attend counseling?

Service members may believe that there is a stigma associated with seeking help. Providing education and a clear understanding of confidentiality, as well as specifying when records are kept and who can access them, may make a service member less apprehensive when seeking out counseling services. Service providers should reassure service members and their families that seeking assistance is a sign of strength not weakness.