All service members and their families who are enrolled in the Defense Enrollment Eligibility Reporting System (DEERS) are eligible to receive counseling assistance on base.  The active force, Guard and Reserve (regardless of activation status), and DoD civilian personnel designated as Civilian Expeditionary Workforce members and their family members are eligible for the counseling available through Military OneSource and the Military and Family Life Counseling Program.

All service members and their families who are enrolled in the Defense Enrollment Eligibility Reporting System (DEERS) are eligible to receive counseling assistance on base.  The active force, Guard and Reserve (regardless of activation status), and DoD civilian personnel designated as Civilian Expeditionary Workforce members and their family members are eligible for the counseling available through Military OneSource and the Military and Family Life Counseling Program.

Counseling services available on base are free to service members, and DoD civilian personnel designated as Civilian Expeditionary Workforce members and their families who are enrolled in DEERS. The services provided through Military OneSource and the Military and Family Life Counseling Program are also free for the active force, Guard and Reserve Components, and their families.

Counseling services available on base are free to service members, and DoD civilian personnel designated as Civilian Expeditionary Workforce members and their families who are enrolled in DEERS. The services provided through Military OneSource and the Military and Family Life Counseling Program are also free for the active force, Guard and Reserve Components, and their families.

Active duty, National Guard and Reserve service members, and their families may receive counseling from Military OneSource, Military and Family Life Counselors (MFLCs), chaplains, and installation and National Guard/Reserve Family Support Centers. DoD civilian personnel designated as Civilian Expeditionary Workforce members and their families are eligible to receive counseling services  from Military OneSource and Military and Family Life counselors (MFLCs).  Some personnel may also be eligible for services at local Vet Centers.

These counseling options are appropriate for those who are having normal stress reactions to the adverse situations of deployment, reintegration, and frequent relocations.

Active duty, National Guard and Reserve service members, and their families may receive counseling from Military OneSource, Military and Family Life Counselors (MFLCs), chaplains, and installation and National Guard/Reserve Family Support Centers. DoD civilian personnel designated as Civilian Expeditionary Workforce members and their families are eligible to receive counseling services  from Military OneSource and Military and Family Life counselors (MFLCs).  Some personnel may also be eligible for services at local Vet Centers.

These counseling options are appropriate for those who are having normal stress reactions to the adverse situations of deployment, reintegration, and frequent relocations.

If a medical issue surfaces, the service or family member will be referred to a Military Treatment Facility, TRICARE, or other provider of professional mental health care.

If a medical issue surfaces, the service or family member will be referred to a Military Treatment Facility, TRICARE, or other provider of professional mental health care.

MFLCs are Masters or PhD level, licensed and credentialed clinical providers that offer intervention and support to military members, and DoD civilian personnel designated as Civilian Expeditionary Workforce members and their families.  Like Military OneSource, they provide up to twelve sessions of non-medical, short-term counseling per person, per issue for every day issues, such as anger management, stress, parenting, communication, family relationships, deployment, and other military-related topics.

MFLCs can be accessed through installation locations such as the Army Community Services (ACS), Marine Corps Community Services (MCCS), Navy Fleet and Family Support Centers (FFSC), and the Airman and Family Readiness Centers (AFRC). MFLC's will also provide support at National Guard and Reserve Component events.  For information about Child and Youth Behavioral (CYB) MFLCs, contact the installation Family Center, Child Development Center, or school liaison officer.

MFLCs are Masters or PhD level, licensed and credentialed clinical providers that offer intervention and support to military members, and DoD civilian personnel designated as Civilian Expeditionary Workforce members and their families.  Like Military OneSource, they provide up to twelve sessions of non-medical, short-term counseling per person, per issue for every day issues, such as anger management, stress, parenting, communication, family relationships, deployment, and other military-related topics.

MFLCs can be accessed through installation locations such as the Army Community Services (ACS), Marine Corps Community Services (MCCS), Navy Fleet and Family Support Centers (FFSC), and the Airman and Family Readiness Centers (AFRC). MFLC's will also provide support at National Guard and Reserve Component events.  For information about Child and Youth Behavioral (CYB) MFLCs, contact the installation Family Center, Child Development Center, or school liaison officer.

The Military and Family Life Counseling (MFLC) Program utilizes Child and Youth Behavioral (CYB)-MFLCs to support faculty, staff, parents, and children in a variety of settings. Services provided include consultation, training, and educational presentations to program faculty, staff, parents, and children; support to children and adolescents up to age eighteen, with parental consent, on topics such as identifying feelings, problem solving, bullying, conflict resolution, self-esteem, coping with deployment and reunification, and managing anger. Services are private and confidential to encourage the widest level of participation (with the exception of mandatory state, federal, and military reporting requirements in situations involving domestic violence, child abuse, and duty to warn).  Active duty, National Guard and Reserve service members, DoD civilian personnel designated as Civilian Expeditionary Workforce members and their families are eligible to receive counseling services from Military OneSource and Military and Family Life counselors (MFLCs).

The Military and Family Life Counseling (MFLC) Program utilizes Child and Youth Behavioral (CYB)-MFLCs to support faculty, staff, parents, and children in a variety of settings. Services provided include consultation, training, and educational presentations to program faculty, staff, parents, and children; support to children and adolescents up to age eighteen, with parental consent, on topics such as identifying feelings, problem solving, bullying, conflict resolution, self-esteem, coping with deployment and reunification, and managing anger. Services are private and confidential to encourage the widest level of participation (with the exception of mandatory state, federal, and military reporting requirements in situations involving domestic violence, child abuse, and duty to warn).  Active duty, National Guard and Reserve service members, DoD civilian personnel designated as Civilian Expeditionary Workforce members and their families are eligible to receive counseling services from Military OneSource and Military and Family Life counselors (MFLCs).

Military OneSource addresses short-term concerns and is limited to twelve sessions per person, per issue. It is not designed to address long-term issues, such as child and spouse abuse, suicidal ideation, and mental illness. People in need of long-term treatment are referred to a military medical treatment facility and/or TRICARE for services. Military OneSource face-to-face counseling sessions are short-term, problem focused sessions that deal with emotional well-being on a variety of issues, such as improving relationships at home and at work, marital issues, grief and loss issues (normal reactions that would benefit from short-term support), adjusting to a change in situation (such as a return from deployment), and other issues that are non-medical in nature. Military OneSource counselors are licensed, credentialed, and experienced and can be a particularly valuable resource for Reservists and members of the National Guard who live in remote areas or for those who are not located near a military base.

In an effort to further increase access to support, Military OneSource now offers short-term solution-focused telephonic (STSF-T) consultation. While referrals to non-medical face-to-face counseling sessions continue for those stationed in the United States, Puerto Rico, and the U.S. Virgin Islands, the new expanded service provides a telephonic consultation option for those who are unable to attend face-to-face counseling sessions due to their overseas location or other circumstances.  Active duty, National Guard and Reserve service members, DoD civilian personnel designated as Civilian Expeditionary Workforce members and their families are eligible to receive counseling services  from Military OneSource and Military and Family Life counselors (MFLCs).

To contact Military OneSource by phone, twenty-four hours a day, seven days a week, call Stateside at 1-800-342-9647. The Military OneSource website lists specific dialing information for other countries.

Military OneSource addresses short-term concerns and is limited to twelve sessions per person, per issue. It is not designed to address long-term issues, such as child and spouse abuse, suicidal ideation, and mental illness. People in need of long-term treatment are referred to a military medical treatment facility and/or TRICARE for services. Military OneSource face-to-face counseling sessions are short-term, problem focused sessions that deal with emotional well-being on a variety of issues, such as improving relationships at home and at work, marital issues, grief and loss issues (normal reactions that would benefit from short-term support), adjusting to a change in situation (such as a return from deployment), and other issues that are non-medical in nature. Military OneSource counselors are licensed, credentialed, and experienced and can be a particularly valuable resource for Reservists and members of the National Guard who live in remote areas or for those who are not located near a military base.

In an effort to further increase access to support, Military OneSource now offers short-term solution-focused telephonic (STSF-T) consultation. While referrals to non-medical face-to-face counseling sessions continue for those stationed in the United States, Puerto Rico, and the U.S. Virgin Islands, the new expanded service provides a telephonic consultation option for those who are unable to attend face-to-face counseling sessions due to their overseas location or other circumstances.  Active duty, National Guard and Reserve service members, DoD civilian personnel designated as Civilian Expeditionary Workforce members and their families are eligible to receive counseling services  from Military OneSource and Military and Family Life counselors (MFLCs).

To contact Military OneSource by phone, twenty-four hours a day, seven days a week, call Stateside at 1-800-342-9647. The Military OneSource website lists specific dialing information for other countries.

Generally, yes. The only exceptions to confidentiality are for mandatory state, federal, and military reporting requirements (i.e., domestic violence, child abuse, and duty to warn situations). Even then, only those who need to be notified will be informed. A service provider may need to work with leadership or military members to ease their fears that non-medical counseling will be recorded on their military records or reported to their chain of command. Service members may be afraid to seek non-medical counseling for fear that it may negatively impact their military career. Military OneSource and the MFLC program stand by their commitment not to release information about users of their services.

Generally, yes. The only exceptions to confidentiality are for mandatory state, federal, and military reporting requirements (i.e., domestic violence, child abuse, and duty to warn situations). Even then, only those who need to be notified will be informed. A service provider may need to work with leadership or military members to ease their fears that non-medical counseling will be recorded on their military records or reported to their chain of command. Service members may be afraid to seek non-medical counseling for fear that it may negatively impact their military career. Military OneSource and the MFLC program stand by their commitment not to release information about users of their services.

Family centers and military medical treatment facilities offer psycho-educational programs addressing deployment, war, and reintegration to all service members and their families.

The Department of Defense has also established the Force Health Protection and Readiness as an additional resource to address deployment-related concerns for troops and family members.

The short-term, solution-focused counseling offered through Military OneSource and the MFLC program also addresses issues that occur across the deployment cycle.

Family centers and military medical treatment facilities offer psycho-educational programs addressing deployment, war, and reintegration to all service members and their families.

The Department of Defense has also established the Force Health Protection and Readiness as an additional resource to address deployment-related concerns for troops and family members.

The short-term, solution-focused counseling offered through Military OneSource and the MFLC program also addresses issues that occur across the deployment cycle.

No.  Military OneSource counseling is considered short-term solution focused counseling.  Post Traumatic Stress Disorder (PTSD) is not amenable to this level of treatment. If a leader suspects that someone is experiencing symptoms that are consistent with PTSD, the leader should refer the individual to the MTF for further evaluation.

No.  Military OneSource counseling is considered short-term solution focused counseling.  Post Traumatic Stress Disorder (PTSD) is not amenable to this level of treatment. If a leader suspects that someone is experiencing symptoms that are consistent with PTSD, the leader should refer the individual to the MTF for further evaluation.

Yes. Each branch of Service has the same access to counseling resources as it pertains to MTFs, chaplains, Family Advocacy, Military OneSource, and prevention education.  However, prevention education programs and workshops topics will vary from branch to branch and often from installation to installation.  To learn more about the availability of specific prevention, education, and counseling resources at a specific location, contact the installation's Family Service Center.

Yes. Each branch of Service has the same access to counseling resources as it pertains to MTFs, chaplains, Family Advocacy, Military OneSource, and prevention education.  However, prevention education programs and workshops topics will vary from branch to branch and often from installation to installation.  To learn more about the availability of specific prevention, education, and counseling resources at a specific location, contact the installation's Family Service Center.

For both of these services, non-medical counseling is provided through self-referral. Service providers can assist those interested in contacting either resource, but service members and DoD civilian personnel designated as Civilian Expeditionary Workforce members and their families can contact both services directly.

For both of these services, non-medical counseling is provided through self-referral. Service providers can assist those interested in contacting either resource, but service members and DoD civilian personnel designated as Civilian Expeditionary Workforce members and their families can contact both services directly.

Each base has a local directory that will list important phone numbers for base programs.  Many installations have an information and referral program that can assist with local contact information.  Installations may also have a website that provides a program overview, information on hours of operation, and contact information for various programs. Military OneSource can also provide information on local resources and will offer a warm transfer to a particular program during business hours.  To contact Military OneSource by phone, twenty-four hours a day, seven days a week, call Stateside at 1-800-342-9647. The Military OneSource website lists specific dialing information for other countries.

Each base has a local directory that will list important phone numbers for base programs.  Many installations have an information and referral program that can assist with local contact information.  Installations may also have a website that provides a program overview, information on hours of operation, and contact information for various programs. Military OneSource can also provide information on local resources and will offer a warm transfer to a particular program during business hours.  To contact Military OneSource by phone, twenty-four hours a day, seven days a week, call Stateside at 1-800-342-9647. The Military OneSource website lists specific dialing information for other countries.

Reassure service members that asking for help is not a sign of weakness and that it takes courage to face their problems head on.  Respect their right to privacy if they do not wish to disclose all of the personal details.  Simply refer them to a professional and trust that with the appropriate help, they will be able to address their problems and get back to their duties.

Reassure service members that asking for help is not a sign of weakness and that it takes courage to face their problems head on.  Respect their right to privacy if they do not wish to disclose all of the personal details.  Simply refer them to a professional and trust that with the appropriate help, they will be able to address their problems and get back to their duties.

There is no legal way to confirm whether or not a service member has followed through with a counseling referral unless he or she is mandated into treatment or seeks treatment through the Military Treatment Facility (MTF).  A counselor's commitment to confidentiality/privacy reassures the individual attending counseling that information will not be disclosed to other parties except for situations that involve harm to self, harm to others,  and incidents of child abuse and neglect.  The best way to determine if a service member is attending counseling is to directly ask him or her, and observe if behavior begins to improve over time.

There is no legal way to confirm whether or not a service member has followed through with a counseling referral unless he or she is mandated into treatment or seeks treatment through the Military Treatment Facility (MTF).  A counselor's commitment to confidentiality/privacy reassures the individual attending counseling that information will not be disclosed to other parties except for situations that involve harm to self, harm to others,  and incidents of child abuse and neglect.  The best way to determine if a service member is attending counseling is to directly ask him or her, and observe if behavior begins to improve over time.